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Search: Posts Made By: cyclmpc
Forum: BES Admin Corner 09-13-2011, 11:12 PM
Replies: 1
Views: 1,839
Posted By cyclmpc
Re: Help Needed: Remove Software Config and Application

Before you can remove it, you have to make sure that the package is not deployed to any user. Once you do this, you will be able to delete it from BAS.
Forum: BES Admin Corner 09-13-2011, 11:10 PM
Replies: 9
Views: 2,882
Posted By cyclmpc
Re: How to make BES redundant?

We run two BES 5, one East and one West. DB is a VM on the West. It's very easy to move users back and forth. In our environment, we layer a product called MessageOne. This is more of an Exchange...
Forum: BES Admin Corner 07-01-2011, 10:23 AM
Replies: 3
Views: 1,336
Posted By cyclmpc
Re: Blackberry Monitoring Solutions...

We use both BES monitoring and BoxTone.
Forum: BES Admin Corner 06-27-2011, 02:23 PM
Replies: 8
Views: 3,070
Posted By cyclmpc
Re: Default to Custom IT policy

The BAS itself does take time to refresh itself. It's not an immediate reflection. I don't think that is your issue here, but I wanted to throw that out as an FYI.

Can you confirm your IT...
Forum: BES Admin Corner 06-16-2011, 07:16 AM
Replies: 17
Views: 2,438
Posted By cyclmpc
Re: Issue with Asian BIG5 Character set

What is model and OS of the devices?
Forum: BES Admin Corner 05-20-2011, 08:15 AM
Replies: 3
Views: 1,212
Posted By cyclmpc
Re: Allow/Disallow - any major Corporates been through an exhaustive risk evaluation?

We went through a similar exercise with our devices when we went forward with our encryption policies.

What I did is go through the BES Policy Reference Guide and review each and every rule...
Forum: BES Admin Corner 05-10-2011, 08:08 AM
Replies: 9
Views: 1,594
Posted By cyclmpc
Re: Newer BES with Older Exchange

Take a look at the matrix.
BlackBerry - BlackBerry Enterprise Server Compatibility (http://us.blackberry.com/support/software/server_compatibility.jsp#tab_tab_compatibility)

This should help.
Forum: BES Admin Corner 04-13-2011, 02:30 PM
Replies: 6
Views: 2,181
Posted By cyclmpc
Re: Stuck IT Policy

How much time has passed by? I've been told several times that the BAS is not "up to the second" on changes. I've had the same issues, but once I stop starring at it and trying to refresh it to...
Forum: BES Admin Corner 04-09-2011, 11:12 AM
Replies: 1
Views: 1,656
Posted By cyclmpc
Re: Question on locking down ringer type/ volume BB 9650

Managing what your users have for a call or messaging profile cannot be done.
Forum: BES Admin Corner 04-06-2011, 09:03 AM
Replies: 10
Views: 2,088
Posted By cyclmpc
Re: BES 5.0.2 MR5 instead of SP3?

MR1 for SP3 appears to be out.
Looks to have come out today.
Forum: BES Admin Corner 03-31-2011, 07:56 AM
Replies: 6
Views: 1,235
Posted By cyclmpc
Re: Do you wish to be able to delete the default IT policies in BES 5?

I would like to do so. I think it is good for RIM to provide some assistance with this, but the documentation is good enough.
Forum: BES Admin Corner 03-31-2011, 07:55 AM
Replies: 3
Views: 834
Posted By cyclmpc
Re: BB OS Details

Your BES monitoring service can provide reports that will give you just what you are looking for. Assuming you have this installed?
Forum: BES Admin Corner 03-31-2011, 07:51 AM
Replies: 1
Views: 1,684
Posted By cyclmpc
Re: content protection - BB battery discharges quickly after enabling CP

This is common. You need to check the devices you are deploying this to and make sure the hardware can handle it.

Check out this, KB20451-BlackBerry smartphone performance considerations when...
Forum: BES Admin Corner 03-10-2011, 11:43 AM
Replies: 3
Views: 2,243
Posted By cyclmpc
Re: Idle Timer Setting

FDAMR - Just understand that when you do the above, you allow any app, not just the TeleNav app, this ability to reset the idle timer. This supercedes all your settings. If you have tight security...
Forum: BES Admin Corner 03-10-2011, 11:39 AM
Replies: 6
Views: 1,724
Posted By cyclmpc
Re: Content protection enabling??

I'd also include the clean idle timer max when you adjust your policy.
Forum: BES Admin Corner 03-10-2011, 11:36 AM
Replies: 3
Views: 1,440
Posted By cyclmpc
Re: BES 5.0/BB Bold&Curve 3Gs/Content Protection/PW Resetting Issue

zwheeloc - Content protection will act differently depending on the OS of the devices you have involved. You listed one example, the changing p/w. Check out the BES IT Policy Reference guide to...
Forum: BES Admin Corner 03-07-2011, 10:34 AM
Replies: 2
Views: 1,710
Posted By cyclmpc
Re: Pushing an app to a Verizon 9550 (Storm II)

log files would help as well.
Forum: BES Admin Corner 02-28-2011, 10:56 AM
Replies: 9
Views: 4,898
Posted By cyclmpc
Re: Bold 9700 calendar sync issue (BES/Google Apps)

Google apps connector has system requirements for the BES. Have you confirmed you are at those requirements?
Forum: BES Admin Corner 02-24-2011, 01:51 PM
Replies: 9
Views: 4,898
Posted By cyclmpc
Re: Bold 9700 calendar sync issue (BES/Google Apps)

Check this out. Your OS may have something to do with. Compare with the below link. Hope this helps.

KB24204-How to enable calendar synchronization with Gmail...
Forum: BES Admin Corner 02-23-2011, 09:37 AM
Replies: 3
Views: 4,873
Posted By cyclmpc
Re: Issues with syncing Public/Private contact lists

It does not appear that you have set up the BAS with the information it needs to publish your public folders. If you are seeing "None defined" message, then you have to set this up. Since you are...
Forum: BES Admin Corner 02-23-2011, 09:25 AM
Replies: 9
Views: 3,653
Posted By cyclmpc
Re: Emails not received on Blackberry until it is unlocked.

Just throwing this out there...If the determining factor is being locked/unlocked and you are only seeing this on lower/older devices, I have to wonder if this has to do with available interal...
Forum: BES Admin Corner 02-23-2011, 09:13 AM
Replies: 6
Views: 5,573
Posted By cyclmpc
Re: Calendar entries deleting off outlook after 6 months

With respect to the contact sync, I see this a lot with my users that have a contact that does not adhere to a correct entry. 95% of my users have a special character in a field that causes the...
Forum: BES Admin Corner 02-22-2011, 03:13 PM
Replies: 9
Views: 3,653
Posted By cyclmpc
Re: Emails not received on Blackberry until it is unlocked.

This was bugging me for a bit and I think I found out why we are having different experiences. There is a policy in the security tab of the policy called Force Content Protection of Master Key. ...
Forum: BES Admin Corner 02-18-2011, 11:19 AM
Replies: 4
Views: 1,632
Posted By cyclmpc
Re: Enforce permissions on phones?

You are on the right track. When you create your software configuration for your app, you will need to make sure that the app is selected as a Required app. You have two other options of Optional...
Forum: BES Admin Corner 02-18-2011, 10:42 AM
Replies: 2
Views: 1,604
Posted By cyclmpc
Re: Upgrade from 5.0.1.x to 5.0.2 - No BAS console

Have you confirmed that you entered the correct pool name? Or that the monitoring serice is pointed to the correct DB? Have you confirmed that all of the Monitoring services have started on that...
Forum: BES Admin Corner 02-18-2011, 10:34 AM
Replies: 4
Views: 1,775
Posted By cyclmpc
Re: 2 problems with BB

For #1, have you checked your SPAM filter? Maybe that user was incorrectly identified as such.
Forum: BES Admin Corner 02-17-2011, 04:23 PM
Replies: 6
Views: 1,860
Posted By cyclmpc
Re: Firmware update via bes 4.1.6

You may have already done this, but have you confirmed that the devices you want to update have an available OS that your carrier has approved for OTA? Just because you have seen your device have a...
Forum: BES Admin Corner 02-17-2011, 04:15 PM
Replies: 3
Views: 1,795
Posted By cyclmpc
Re: Multiple BES accessing single Exchange account

Oh, I agree with you. THEY are making it much more complicated. However, not my call. I'm merely giving options. My other option would be to set up BESX, which has minimal costs, but you get the...
Forum: BES Admin Corner 02-17-2011, 02:50 PM
Replies: 3
Views: 1,795
Posted By cyclmpc
Multiple BES accessing single Exchange account

At this time, if I have a user that loses their device, I send the wipe command out to the device and check the POLC log to find the ACK line and take comfort in knowing that the device has been...
Forum: BES Admin Corner 02-17-2011, 02:30 PM
Replies: 6
Views: 1,860
Posted By cyclmpc
Re: Firmware update via bes 4.1.6

You need to download this document, BES Administration Guide - Wireless Software Upgrades...
Forum: BES Admin Corner 02-17-2011, 02:24 PM
Replies: 2
Views: 1,424
Posted By cyclmpc
Re: Blackberry Web Desktop Manager

I see that. However, I am not getting the web desktop to display the available bundles that are available in the Admin console and that our carrier supports. I'll keep digging.

Thanks.
Forum: BES Admin Corner 02-16-2011, 02:27 PM
Replies: 2
Views: 1,424
Posted By cyclmpc
Blackberry Web Desktop Manager

Has anyone used this to update device software?

I feel I understand what I need to do with the Administration service to package this up. All documentation like the Blackberry Device Software...
Forum: BES Admin Corner 02-16-2011, 10:17 AM
Replies: 9
Views: 3,653
Posted By cyclmpc
Re: Emails not received on Blackberry until it is unlocked.

I do not believe that is accurate.

A BB device uses the ECC private key to decrypt a message that it receives when it is locked. In addition, enabling Content Protection adds a small padlock...
Forum: BES Admin Corner 01-28-2011, 10:02 AM
Replies: 11
Views: 1,885
Posted By cyclmpc
Re: BES 5.0.2 on an Exchange Server

LOL

D34d10ck, there are over 18K threads and over 100K posts in this Admin corner alone. You think too much of us if you think we all get together and add to a forum for show.

You've...
Forum: BES Admin Corner 01-25-2011, 10:05 AM
Replies: 4
Views: 5,158
Posted By cyclmpc
Re: Missing Apploader folder?

My experience is that the folder is not put there until you actually set up a software configuration in the BAS. Once you create one, you will see the folder.
Forum: BES Admin Corner 01-19-2011, 02:14 PM
Replies: 8
Views: 2,164
Posted By cyclmpc
Re: Wireless Software Updates

You have given me the OS for your device, but have not answered any of the other items.
Forum: BES Admin Corner 01-19-2011, 10:12 AM
Replies: 8
Views: 2,164
Posted By cyclmpc
Re: Wireless Software Updates

Assuming you followed the correct steps, the details say it all. What software is this? Have you searched to see what steps the vendor has suggested for this update? What are the specific...
Forum: BES Admin Corner 01-14-2011, 10:10 AM
Replies: 4
Views: 2,584
Posted By cyclmpc
Re: BES Agents eventid 1000

Great news. GL, moving foward.
Forum: BES Admin Corner 01-13-2011, 09:37 AM
Replies: 4
Views: 2,584
Posted By cyclmpc
Re: BES Agents eventid 1000

Agent issues that I experienced were directly tied to MAPI/CDO issues. You should check your specs for your environment to see that you are up to date across the board.

If you feel a specific...
Forum: BES Admin Corner 01-13-2011, 09:33 AM
Replies: 5
Views: 4,826
Posted By cyclmpc
Re: Device LOCK after x failed password attempts?

pej, I believe once you hit the 6th attempt, it prompts you to type in the word "blackberry" to continue and does so with additional attempts. This should be enough for a user to look for help...
Forum: BES Admin Corner 11-24-2010, 11:57 AM
Replies: 7
Views: 1,971
Posted By cyclmpc
Re: NO email allowed (BES)

Okay, I took your wording and description in another manner.

Have you looked into plans with your carrier? If your user pays for the service and wishes to have their email, you put them on BES....
Forum: BES Admin Corner 11-24-2010, 08:25 AM
Replies: 7
Views: 1,971
Posted By cyclmpc
Re: NO email allowed (BES)

Wow, I donít even know how to react to that. Maybe I am naÔve. I think it would be time to look for another company to work for.

That saidÖ I think it is simple. If a user does not pay for...
Forum: BES Admin Corner 11-15-2010, 02:08 PM
Replies: 4
Views: 1,219
Posted By cyclmpc
Re: BES: Application Folder

Whoops. I read your post too quickly. Penguin is correct. The device setting is not something on the BES side that can be changed. My apologies.
Forum: BES Admin Corner 11-15-2010, 08:25 AM
Replies: 4
Views: 1,219
Posted By cyclmpc
Re: BES: Application Folder

There are several things you can do. You have thrown out a pretty general question without your specifics. Please do a search in the forums or you can check out RIM's documentation, "Documentation...
Forum: BES Admin Corner 10-25-2010, 09:11 AM
Replies: 9
Views: 12,767
Posted By cyclmpc
Just an FYI, the BAS does not reflect immediate...

Just an FYI, the BAS does not reflect immediate changes. I believe RIM has told me that it can take 15-20 minutes to accurately show status. I had some issues with deployments too, though I have...
Forum: BES Admin Corner 10-25-2010, 09:09 AM
Replies: 1
Views: 1,178
Posted By cyclmpc
Paul - It sounds to me like it's time to...

Paul -

It sounds to me like it's time to get a new vendor to work with. :-o

I know that may not be feasible, but I think you have some legitimate points with their software not being an easy...
Forum: BES Admin Corner 10-18-2010, 01:11 PM
Replies: 6
Views: 2,806
Posted By cyclmpc
You can never make everyone happy, especially the...

You can never make everyone happy, especially the general public that do not understand IT security. I have learned not to waste my time with trying to win over those people. As long as your IT...
Forum: BES Admin Corner 10-18-2010, 10:04 AM
Replies: 6
Views: 2,806
Posted By cyclmpc
We only allow Blackberry's and iPhones. No other...

We only allow Blackberry's and iPhones. No other devices are supported. The main reason is security. Both devices are managed with software, obviously with the BES for Blackberry's and a 3rd party...
Forum: BES Admin Corner 10-13-2010, 07:26 AM
Replies: 1
Views: 948
Posted By cyclmpc
May I recommend a quick search of the forums for...

May I recommend a quick search of the forums for migration. You're asking a pretty general question on migration and it can depend on many factors. Check out some of the set ups on your search...
Forum: BES Admin Corner 10-06-2010, 06:16 AM
Replies: 3
Views: 1,185
Posted By cyclmpc
The upgrade has nothing to do with the ability of...

The upgrade has nothing to do with the ability of your users, average or not. As already stated, you control OTA updates by policy. Policy is either on or off, no in between. You'll need to decide...
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