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Forum: BES Admin Corner

03-18-2009, 06:21 PM

Replies: 6

Slow User Activation/Synchronization of BB Device and Missing E-mails on BB Device

Views: 11,672

Posted By paulblackberry

Well the BB device in question has been working...

Well the BB device in question has been working for the past day now :smile:

Here are the details of what I did:

1. Used a spare BB device that was assigned to another user (BB 8707, O/S...

Forum: BES Admin Corner

03-17-2009, 09:08 AM

Replies: 6

Slow User Activation/Synchronization of BB Device and Missing E-mails on BB Device

Views: 11,672

Posted By paulblackberry

Thanks for the advice stuwhite and freakinvibe....

Thanks for the advice stuwhite and freakinvibe. I've been on the phone with docomo blackberry support a few times today in addition to scouring this and other forums. I'll post tomorrow concerning...

Forum: BES Admin Corner

03-16-2009, 12:20 AM

Replies: 6

Slow User Activation/Synchronization of BB Device and Missing E-mails on BB Device

Views: 11,672

Posted By paulblackberry

Slow User Activation/Synchronization of BB Device and Missing E-mails on BB Device

Hello, I wonder if anyone could offer advice concerning problems we're having with user activation and missing messages on his BB device.

To set the scene, below is a description of our BB...

Forum: BES Admin Corner

03-13-2009, 02:29 AM

Replies: 15

Synchronizing Service Desktop at 0% for Several Hours

Views: 19,111

Posted By paulblackberry

Just to let you know stuwhite that the BB did...

Just to let you know stuwhite that the BB did sync overnight after all. Though the address book sync is incomplete, everything else is fine. Thanks very much for your guidance :smile:

Forum: BES Admin Corner

03-12-2009, 08:49 AM

Replies: 15

Synchronizing Service Desktop at 0% for Several Hours

Views: 19,111

Posted By paulblackberry

Thanks stuwhite, I found a link that suggested...

Thanks stuwhite, I found a link that suggested resending the service book; I tried that and it went fine. Well, I can see a lot of activity in the MAGT log so I'll come back to it tomorrow and see...

Forum: BES Admin Corner

03-12-2009, 07:58 AM

Replies: 15

Synchronizing Service Desktop at 0% for Several Hours

Views: 19,111

Posted By paulblackberry

Much obliged, stuwhite ...and sure enough I can...

Much obliged, stuwhite ...and sure enough I can see in event viewer:

(TIME)-followed my description
//////////
(2100)-{username} Old OTAKEYGEN packet is cancelled, Tag=4592359
(2108)-{username}...

Forum: BES Admin Corner

03-12-2009, 07:13 AM

Replies: 15

Synchronizing Service Desktop at 0% for Several Hours

Views: 19,111

Posted By paulblackberry

Third time is a charm it seems..."the e-mail...

Third time is a charm it seems..."the e-mail address is now enabled" with activation at 0%.

Forum: BES Admin Corner

03-12-2009, 07:08 AM

Replies: 15

Synchronizing Service Desktop at 0% for Several Hours

Views: 19,111

Posted By paulblackberry

Thanks. I didn't see any activity in terms of x...

Thanks. I didn't see any activity in terms of x of y items so I went ahead and cancelled the activation, took out the battery, etc, and restarted activation. (I had another user's BB to use for...

Forum: BES Admin Corner

03-12-2009, 05:42 AM

Replies: 15

Synchronizing Service Desktop at 0% for Several Hours

Views: 19,111

Posted By paulblackberry

Thanks for your comment. That's correct; no users...

Thanks for your comment. That's correct; no users have reported problems with blackberry service and we did try wiping the device and removing/readding the user.

The ping time between the BES...

Forum: BES Admin Corner

03-12-2009, 02:34 AM

Replies: 15

Synchronizing Service Desktop at 0% for Several Hours

Views: 19,111

Posted By paulblackberry

Synchronizing Service Desktop at 0% for Several Hours

Hello, I wonder if anyone could offer advice concerning a problem we're having. We're having difficulty activating a user on our BES network and wonder if anyone can kindly offer advice concerning...

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