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Forum: Carrier Specific Issues 11-11-2011, 08:58 AM
Replies: 1
Views: 8,857
Posted By jrbes
Re: UK SRP issues

anything trying to get to gb.srp.blackberry.com was having issues.
Forum: Carrier Specific Issues 11-11-2011, 08:52 AM
Replies: 1
Views: 8,857
Posted By jrbes
UK SRP issues

Anyone have issues last night with SRP disconnects? We had all three of our BES' in the Europe drop SRP connections between 2000hrs and 2200hrs (central time).
Forum: BES Admin Corner 03-23-2011, 03:58 PM
Replies: 1
Views: 2,014
Posted By jrbes
OCS 2007 R2 and BES 5

With the new release of BES does anyone have OCS working with it? If so do you HAVE to have a CWA to make this work?
Forum: BES Admin Corner 09-20-2010, 02:27 PM
Replies: 15
Views: 2,723
Posted By jrbes
Anyone else have issues EA'ing a device once on...

Anyone else have issues EA'ing a device once on SP2? We have had EA's take up to 10hrs to complete and some never do... I just disabled EWS from the servers hoping that fixes it. I know when I...
Forum: BES Admin Corner 09-13-2010, 01:51 PM
Replies: 3
Views: 1,553
Posted By jrbes
BES 5.0SP2 EA taking hours

Upgraded to SP2 and now every activation we do takes hours - old 4.1Sp7 server it takes 10 15 minutes tops.

Anyone else experience this? Devices (regardless of OS\model) will start the EA process...
Forum: BES Admin Corner 01-12-2010, 11:27 AM
Replies: 17
Views: 3,640
Posted By jrbes
What did you enter to fix them. I looked at these...

What did you enter to fix them. I looked at these settings in teh db and they are gone. How do you determine what the server URL\FriendlyName\etc should be?
Forum: BES Admin Corner 01-12-2010, 08:47 AM
Replies: 17
Views: 3,640
Posted By jrbes
Same problem here, get "http 400 bad request"...

Same problem here, get "http 400 bad request" now, I also noticed that our proxy setting was missing in theMDS-CS area. I do not have a MDSS folder under c:\prog file\RIM\BES\
Forum: BES Admin Corner 01-08-2009, 04:30 PM
Replies: 5
Views: 2,706
Posted By jrbes
I have Bloomberg here and yes it is a pain, they...

I have Bloomberg here and yes it is a pain, they (Bloomberg) has come out with a devce gateway so we no longer have to have a server in the DMZ available for that service. As well, i have setup an IT...
Forum: BES Admin Corner 06-20-2008, 11:03 AM
Replies: 4
Views: 1,219
Posted By jrbes
Troubles EA'ing BB in China

Anyone have issues like this:

BES = US
Mailbox = US
User = China

Try to EA the device, the EPT message enters and leaves the mailbox but the device never kicks off the activation. User state...
Forum: Network Outages - powered by DataOutages.com 05-21-2008, 07:25 AM
Replies: 19
Views: 20,706
Posted By jrbes
Valued Customer, This e-mail is to inform...

Valued Customer,

This e-mail is to inform you of a network problem that MAY have affected your Mobile Data Service.

Trouble Ticket Number: TT00006988586
Severity: Medium
Description of...
Forum: BES Admin Corner 04-22-2008, 01:20 PM
Replies: 0
Views: 768
Posted By jrbes
MMS Capture

Is there a way to journal MMS messages sent from the devices? I have users that want to use this service but due to security risks I have to have all communications done with the devices...
Forum: Network Outages - powered by DataOutages.com 03-26-2008, 09:52 AM
Replies: 12
Views: 5,140
Posted By jrbes
Anyone having issues in the EU with KPN as a...

Anyone having issues in the EU with KPN as a carrier? Our BES in teh Netherlands is not able to connect to the RIM network - all attempts to srp.nl\eu.blackberry.net fail. It shows the packets...
Forum: BES Admin Corner 02-28-2008, 10:16 AM
Replies: 1
Views: 834
Posted By jrbes
Risk for BB?

Anyone heard of this: Exploits and Attacks - Cracking the BlackBerry with a $100 Key - Ryan Naraine's Security Watch...
Forum: BES Admin Corner 02-15-2008, 01:39 PM
Replies: 1
Views: 958
Posted By jrbes
Web App Loader and IE7

Trying to get these two to work together and those that upgraded to IE7 prior to running the app loader get a "cannot create the loader active-x" even with local admin rights.
Forum: BES Admin Corner 02-15-2008, 01:23 PM
Replies: 25
Views: 7,065
Posted By jrbes
Absolutely - no question - get it. We are...

Absolutely - no question - get it.

We are T4 and it is worth every penny!
Forum: BES Admin Corner 11-27-2007, 03:31 PM
Replies: 9
Views: 1,390
Posted By jrbes
They have to logon to the website with their...

They have to logon to the website with their network credentials (web server guy says it can be done...).

We haven't gotten to Remedy yet but are looking at a couple...
Forum: BlackBerry Network 11-12-2007, 08:16 AM
Replies: 2
Views: 1,060
Posted By jrbes
No service in cedar rapids iowa

No service in cedar rapids iowa
Forum: BES Admin Corner 11-02-2007, 12:58 PM
Replies: 7
Views: 4,839
Posted By jrbes
Disable the calendar sync for the device on the...

Disable the calendar sync for the device on the server - sync the device completely, enable the calendar sync feature and EA teh device again.
Forum: BES Admin Corner 10-29-2007, 11:10 AM
Replies: 4
Views: 1,503
Posted By jrbes
look into the BlackBerry Application Web Loader -...

look into the BlackBerry Application Web Loader - this is a nice utility that will allow you to publish applications to a web server and then grant users rights to download from there the...
Forum: BES Admin Corner 10-29-2007, 10:56 AM
Replies: 6
Views: 1,019
Posted By jrbes
Wil probably have to have to the users wipe and...

Wil probably have to have to the users wipe and ea as this is a problem we have had (especially with the newere handhelds). Not the optimum resolution but it works.
Forum: BES Admin Corner 10-26-2007, 09:41 AM
Replies: 9
Views: 1,390
Posted By jrbes
Getting ready to deploy BlackBerry Application...

Getting ready to deploy BlackBerry Application Web Loader so the users can click on a link, go to the internally hosted website, and download whatever their ID's allow them to.

P.S. How is your...
Forum: BES Admin Corner 10-19-2007, 08:38 AM
Replies: 10
Views: 8,154
Posted By jrbes
I am having an issues getting the LDAP...

I am having an issues getting the LDAP credentials to connect - I can telnet to the DC but LDAP login credentials has something wrong with it and I cannot find it... :x
Forum: BES Admin Corner 10-18-2007, 12:50 PM
Replies: 4
Views: 1,117
Posted By jrbes
Make sure all the items are enabled for the user...

Make sure all the items are enabled for the user that are supposed to be enabled. Click on the user and verify.
Forum: BES Admin Corner 10-17-2007, 04:07 PM
Replies: 5
Views: 1,498
Posted By jrbes
files are in sub directories - did not see that...

files are in sub directories - did not see that it was wanting two specifically named directories. I will try that and see - thanks.
Forum: BES Admin Corner 10-17-2007, 12:41 PM
Replies: 5
Views: 1,498
Posted By jrbes
I freely admit I am not a developer nor do I...

I freely admit I am not a developer nor do I pretend to even understand that realm - here is what the ALX file shows:


<loader version="1.0">
<application id="com.pyxisit.mPlatform">

...
Forum: BES Admin Corner 10-17-2007, 10:07 AM
Replies: 5
Views: 1,498
Posted By jrbes
Software Config not showing application

I have searched high and low and cannot find anything to help with this. I have built a software configuration for a 3rd party app - when I go to add the application it does not appear, only the...
Forum: BES Admin Corner 09-28-2007, 03:36 PM
Replies: 6
Views: 839
Posted By jrbes
No issues here BES 4.1.3 SQL2005

No issues here BES 4.1.3 SQL2005
Forum: BES Admin Corner 09-28-2007, 08:37 AM
Replies: 10
Views: 23,083
Posted By jrbes
If they are moving Exchange servers (within the...

If they are moving Exchange servers (within the same ORG) the BES should just pick up the change and keep plugging away. It is usually when the users move from Information Store to Information Store...
Forum: BES Admin Corner 09-25-2007, 09:55 AM
Replies: 2
Views: 2,465
Posted By jrbes
We use the DNS setup and it is fantastic!! I am...

We use the DNS setup and it is fantastic!! I am in talks with DART support on the mirroring as that is what we are going to be doing for our environment as well. When I hear back from support, I will...
Forum: BES Admin Corner 09-24-2007, 01:44 PM
Replies: 19
Views: 3,430
Posted By jrbes
I have always been told that you have to run the...

I have always been told that you have to run the "createdb.exe" to get the database to load at all - has that been done on your SQL server?
Forum: BES Admin Corner 09-24-2007, 01:39 PM
Replies: 5
Views: 1,246
Posted By jrbes
If you enabled them after you EA'd your device,...

If you enabled them after you EA'd your device, those older than the date of the EA will not come across - another wipe and ea needs to be performed.


As well, you will need to remove your...
Forum: GPS & Mapping 08-22-2007, 12:43 PM
Replies: 56
Views: 52,203
Posted By jrbes
I am trying to find the COD and ALX files so I...

I am trying to find the COD and ALX files so I can create an application push for Telenav from my BES - any idea where to get those???
Forum: BES Admin Corner 08-07-2007, 09:12 AM
Replies: 3
Views: 631
Posted By jrbes
We have some users that have handhelds that are...

We have some users that have handhelds that are not compliant with version (hh code is <4.0.2.33) which means that they must wipe and EA their devices after the merge. Curious if anyone has...
Forum: BES Admin Corner 08-07-2007, 09:10 AM
Replies: 12
Views: 31,072
Posted By jrbes
yes, under BlackBerry MDS Connection Service, go...

yes, under BlackBerry MDS Connection Service, go to proxy, highlight http://.*, you can then enter the Proxy String that the Browser must use to access the proxy server (usually prompts the user for...
Forum: BES Admin Corner 08-07-2007, 08:58 AM
Replies: 3
Views: 631
Posted By jrbes
DB Merge from SQL2000 to SQL2005

I am going to be doing a DB merge with 2 SQL 2000 DB's to one SQL 2000 DB and then moving that DB to SQL2005.

Anyone have experience with such a task (or even part)? So far DART support does not...
Forum: BES Admin Corner 04-23-2007, 03:31 PM
Replies: 549
Views: 34,145
Posted By jrbes
I might try and make the cingular HOB on...

I might try and make the cingular HOB on Wednesday - I haven't been told of this by our rep though... could you forward the info you got?

thanks!
Forum: BES Admin Corner 04-20-2007, 10:43 AM
Replies: 4
Views: 788
Posted By jrbes
Usually if you disable something in the policy it...

Usually if you disable something in the policy it removes the icon on the device (this is at least true for the BB Browser\IBS icons). Since the phone and data services are usually seperate, it might...
Forum: BES Admin Corner 04-20-2007, 10:40 AM
Replies: 11
Views: 1,305
Posted By jrbes
For alerting\monitoring - Boxtone is probably the...

For alerting\monitoring - Boxtone is probably the best way to go (pricey though).

WES is a great way to get up-to-speed on the latest,greatest for BES and for meeting the great folks on this...
Forum: BES Admin Corner 04-19-2007, 01:09 PM
Replies: 7
Views: 9,281
Posted By jrbes
Same server different store, you will need to...

Same server different store, you will need to restart the controller\Synchronization services on the BES for the changes to be noticed.
Forum: BES Admin Corner 04-13-2007, 08:33 AM
Replies: 549
Views: 34,145
Posted By jrbes
Had to return my 8800, my pin is back to 23d206e7.

Had to return my 8800, my pin is back to 23d206e7.
Forum: BES Admin Corner 04-10-2007, 08:49 AM
Replies: 7
Views: 2,640
Posted By jrbes
If you have access to the SQL box you should be...

If you have access to the SQL box you should be able to look at the properties of the DB and see what permissions are granted to which accounts.

Sorry if this doesn't help...
Forum: BES Admin Corner 04-10-2007, 08:45 AM
Replies: 7
Views: 2,640
Posted By jrbes
I have the same error pop-up when my account does...

I have the same error pop-up when my account does not have "sys admin" rights to the SQL. DB Owner does not fulfill the need for Role Adminstration. The bad thing is due to security restrictions the...
Forum: BES Admin Corner 04-10-2007, 08:42 AM
Replies: 1
Views: 677
Posted By jrbes
Turn the 7100i off and then EA your Pearl, it...

Turn the 7100i off and then EA your Pearl, it should pick up where the mail left off on the 7100i.

If you want existing mail on the device you will need to remove your ID from the BES, choose to...
Forum: BES Admin Corner 04-10-2007, 08:35 AM
Replies: 549
Views: 34,145
Posted By jrbes
I would opt for the prorated ticket - the park...

I would opt for the prorated ticket - the park hopper wasn't worth it when I took my family there last year.
Forum: BES Admin Corner 04-09-2007, 01:39 PM
Replies: 549
Views: 34,145
Posted By jrbes
Our man Zach Johnson just won the Master's!!

Our man Zach Johnson just won the Master's!!
Forum: BES Admin Corner 04-09-2007, 10:15 AM
Replies: 17
Views: 21,099
Posted By jrbes
Make sure you check the permissions on the...

Make sure you check the permissions on the Exchange servers for the service account if you updated those to SP2 as it will remove the send as, receive as, and admin the info store rights. YOu can...
Forum: BES Admin Corner 04-09-2007, 10:09 AM
Replies: 5
Views: 28,254
Posted By jrbes
Any patches applied to the servers? May want to...

Any patches applied to the servers? May want to check permissions of your BES account on the Exchange servers.
Forum: BES Admin Corner 04-09-2007, 10:03 AM
Replies: 549
Views: 34,145
Posted By jrbes
I plan on hitting the links on the Hotel grounds...

I plan on hitting the links on the Hotel grounds at least one day (Monday preferably) anyone else a golf junkie?
Forum: BES Admin Corner 04-04-2007, 03:56 PM
Replies: 5
Views: 888
Posted By jrbes
ladydi - are you saying that you only have to...

ladydi - are you saying that you only have to support one model of BB from one carrier?! If so, I am very jealous!
Forum: BES Admin Corner 04-04-2007, 03:51 PM
Replies: 3
Views: 1,955
Posted By jrbes
The "Allow Browser" policy only disables the...

The "Allow Browser" policy only disables the default browser.
If this was used in conjunction with the "Default Browser Config UID"
policy to set the default browser to the SRP of your BES this...
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