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Search: Posts Made By: Keyscan
Forum: BES Admin Corner 03-10-2009, 08:51 PM
Replies: 21
Views: 2,387
Posted By Keyscan
You shouldn't copy dll's from the Exchange Server...

You shouldn't copy dll's from the Exchange Server to the MAPI client (BES). The OP needs to apply Exchange 2003 SP2 from Microsoft's website on the BES, and then download the DST patch as well.
...
Forum: BES Admin Corner 10-17-2008, 12:14 PM
Replies: 32
Views: 3,092
Posted By Keyscan
Have you seen many messages in your applog...

Have you seen many messages in your applog talking about concurrent connections being exceeded in MSDE? That is A LOT of BES users for an msde-based database. Typically anywhere from 150-500...
Forum: BES Admin Corner 10-17-2008, 11:38 AM
Replies: 40
Views: 14,477
Posted By Keyscan
As per the release notes of BES 4.1.6 MR1, they...

As per the release notes of BES 4.1.6 MR1, they fixed the logging problem that was discussed in this thread.
Forum: BES Admin Corner 08-15-2008, 04:18 PM
Replies: 7
Views: 2,901
Posted By Keyscan
So you ended up completing the cut over and...

So you ended up completing the cut over and getting connected to the database? Also, you aren't by chance using BlackBerry Professional are you?
Forum: BES Admin Corner 08-12-2008, 05:51 PM
Replies: 11
Views: 2,650
Posted By Keyscan
Be sure to have Windows Authentication enabled on...

Be sure to have Windows Authentication enabled on your OCS server. BES requires it I believe, and if you only have Forms Based enabled, you will not be able to login via the handheld.
Forum: BES Admin Corner 08-07-2008, 08:17 PM
Replies: 9
Views: 1,311
Posted By Keyscan
When I used to do support, it would be the same...

When I used to do support, it would be the same situation. Everyone would think it is the BES that is causing issues, when majority of the time it is Windows Server OS or Exchange which is causing...
Forum: BES Admin Corner 08-06-2008, 07:07 PM
Replies: 2
Views: 5,879
Posted By Keyscan
What is the NetBIOS computer name of your BES?...

What is the NetBIOS computer name of your BES? The netbios name must be reflected in the MDS_CS server name.

Read through this:

BlackBerry MDS Connection Service starts and stops unexpectedly...
Forum: BES Admin Corner 07-27-2008, 10:16 PM
Replies: 40
Views: 14,477
Posted By Keyscan
A better link would be:...

A better link would be: http://www.microsoft.com/downloads/details.aspx?FamilyId=C243A5AE-4BD1-4E3D-94B8-5A0F62BF7796&displaylang=en

It is the management studio express which can connect directly...
Forum: BES Admin Corner 07-27-2008, 10:13 PM
Replies: 87
Views: 33,928
Posted By Keyscan
I find it pretty bad that RIM level 2 support did...

I find it pretty bad that RIM level 2 support did not insist on you checking to see if forms based authentication was checked. It is right on their knowledgebase stating forms based is not supported...
Forum: BES Admin Corner 07-18-2008, 10:42 AM
Replies: 29
Views: 4,389
Posted By Keyscan
I believe you can use the 2.0 client off of the...

I believe you can use the 2.0 client off of the BB website, but I may be wrong.
Forum: BES Admin Corner 07-17-2008, 11:03 PM
Replies: 29
Views: 4,389
Posted By Keyscan
Yep. 4.1.6 updater is on the support site and the...

Yep. 4.1.6 updater is on the support site and the full install is on the ftp site.

For those who missed the release notes, new features appear to be html email, OCS 2007 support, bes-wide calendar...
Forum: BES Admin Corner 07-04-2008, 09:01 PM
Replies: 22
Views: 7,800
Posted By Keyscan
Are you installing BES on a 64 bit version of...

Are you installing BES on a 64 bit version of Windows Server 2003?
Forum: BES Admin Corner 07-04-2008, 10:06 AM
Replies: 5
Views: 2,489
Posted By Keyscan
Are you running BPS for Exchange? It sounds...

Are you running BPS for Exchange?

It sounds like the user account is stuck in users pending delete at the moment, as the information from the database/mailbox has not been successfully cleared....
Forum: BES Admin Corner 06-28-2008, 11:18 AM
Replies: 2
Views: 1,429
Posted By Keyscan
I'd say take a look at this kb: How to...

I'd say take a look at this kb:

How to migrate the BlackBerry Enterprise Server from Microsoft Exchange Server 2000 or Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007
Doc ID :...
Forum: BES Admin Corner 06-28-2008, 11:15 AM
Replies: 4
Views: 6,329
Posted By Keyscan
Yeah you need to run get-mailboxserver command if...

Yeah you need to run get-mailboxserver command if you are on the exchange server. If you are connecting remotely, they recommend to use set-mailboxserver i believe.
Forum: BES Admin Corner 06-27-2008, 10:42 PM
Replies: 4
Views: 6,329
Posted By Keyscan
I have seen rare occasions where the write...

I have seen rare occasions where the write permission to the store is required for some reason with exchange 2003 for iemstest to pass. Not too sure about 2007.
Forum: BES Admin Corner 06-26-2008, 11:29 PM
Replies: 18
Views: 3,061
Posted By Keyscan
You received the "one blackberry professional...

You received the "one blackberry professional server in the Blackberry domain" because your BES Pro server name during the cutover was defaulting to the new server's netbios name, instead of manually...
Forum: BES Admin Corner 06-18-2008, 12:20 AM
Replies: 1
Views: 932
Posted By Keyscan
1. Make sure wireless synchronization is enabled...

1. Make sure wireless synchronization is enabled inside of their BB calendar options.

2. Delete the Desktop [Cical] service book from options -> Adv Options -> Service book and re-send the service...
Forum: General BlackBerry Discussion 06-12-2008, 01:09 AM
Replies: 7
Views: 976
Posted By Keyscan
Entourage 2008 is currently not supported when...

Entourage 2008 is currently not supported when using the newest version of Pocketmac. However, you are most likely experiencing 2 issues right now.

Error 1 skipping could be multiple reasons, but...
Forum: BES Admin Corner 06-11-2008, 09:28 PM
Replies: 8
Views: 10,490
Posted By Keyscan
Microsoft just recently released the mapi...

Microsoft just recently released the mapi collaboration data objects 1.2.1 for windows server 2008.

But even with this update, it still will not work with BES because mapi32.dll is now a protected...
Forum: BES Admin Corner 06-10-2008, 01:36 AM
Replies: 27
Views: 10,671
Posted By Keyscan
I believe gibson used to do server support at RIM...

I believe gibson used to do server support at RIM as per his previous posts. I understand where you are coming from, but for the people who have had access to RIM's provisioning, I am not sure where...
Forum: BES Admin Corner 06-06-2008, 09:30 PM
Replies: 4
Views: 5,187
Posted By Keyscan
a good hint for starters would be to check in...

a good hint for starters would be to check in your application log.

Do you see any errors or warnings from source: BlackBerry Messaging agent that says "user <user> not started", blocked worker...
Forum: BES Admin Corner 06-06-2008, 09:20 PM
Replies: 1
Views: 813
Posted By Keyscan
Log on locally and log on as a service are to be...

Log on locally and log on as a service are to be added on the machine where the blackberry software will be installed.

Also, the besadmin account also only needs to be a local admin on the...
Forum: BES Admin Corner 06-05-2008, 11:56 PM
Replies: 14
Views: 4,233
Posted By Keyscan
When you add the user back, and try to delete...

When you add the user back, and try to delete again, does the same thing happen? If it does, it could also be exchange mail store permissions.

If it continues to happen, let us know what the...
Forum: BES Admin Corner 06-05-2008, 12:31 AM
Replies: 3
Views: 883
Posted By Keyscan
I would recommend against hiding it again, but as...

I would recommend against hiding it again, but as long as you do not remove the BlackBerrManager profile from the registry, then you should still be able to open the Manager without issues despite...
Forum: BES Admin Corner 06-05-2008, 12:24 AM
Replies: 5
Views: 3,560
Posted By Keyscan
Thanks for the info. Same thing in my test...

Thanks for the info. Same thing in my test environment on 4.1.5 after testing. Looks like the query requires the PIN column to be selected for it to function.
Forum: BES Admin Corner 06-02-2008, 09:57 PM
Replies: 2
Views: 1,307
Posted By Keyscan
It isn't just the mapi32.dll you need to update....

It isn't just the mapi32.dll you need to update. You also need to update the emsmdb32.dll, the emsabp32.dll and the cdo.dll among others. All of these come with ESM, and hence why it is so important...
Forum: BES Admin Corner 06-02-2008, 09:51 PM
Replies: 3
Views: 3,092
Posted By Keyscan
A lot of those settings are controller by the...

A lot of those settings are controller by the Desktop [CMIME] service book. If a feature that is controlled by a SB is not showing, sometimes just deleting it and resending from BB Manager will do...
Forum: BES Admin Corner 06-02-2008, 09:48 PM
Replies: 7
Views: 1,085
Posted By Keyscan
RIM confirmed to me that this is an issue with...

RIM confirmed to me that this is an issue with 4.1.5. Pre-pop may take 20-30 minutes after activation has completed.
Forum: BES Admin Corner 05-28-2008, 09:34 PM
Replies: 1
Views: 1,953
Posted By Keyscan
The user can have a BIS account despite being on...

The user can have a BIS account despite being on the BES. There may be an IT Policy preventing the service books to be loaded on the device though.

At this point, it is worth giving it a shot...
Forum: BES Admin Corner 05-27-2008, 08:31 AM
Replies: 5
Views: 12,961
Posted By Keyscan
Apache was taken out of 4.1.5. As per the...

Apache was taken out of 4.1.5. As per the original issue, I will let others get back to that.
Forum: BES Admin Corner 05-27-2008, 08:26 AM
Replies: 15
Views: 5,344
Posted By Keyscan
That is a good next step. A lot of times these...

That is a good next step. A lot of times these issues come down to RPC or disk i/o latency on your exchange server. Running some performance checks should give you a better idea. As for RIM, must've...
Forum: General BlackBerry Discussion 05-22-2008, 11:49 PM
Replies: 3
Views: 3,214
Posted By Keyscan
Content store is where your media is located. If...

Content store is where your media is located. If you have a few pictures on your device memory, they are stored in this database.
Forum: RIM Software 05-22-2008, 11:47 PM
Replies: 29
Views: 44,602
Posted By Keyscan
IMAP IDLE is currently not enabled in North...

IMAP IDLE is currently not enabled in North america for the bis. It was for a short time last summer, but had a few major issues.

If your GMAIL account is setup as imap, then you are not getting...
Forum: BES Admin Corner 05-22-2008, 10:12 PM
Replies: 4
Views: 2,412
Posted By Keyscan
I expect this may be because of the BlackBerry...

I expect this may be because of the BlackBerry browser not being selected on inside of the BlackBerry's browser options as previously mentioned.

Any update for us? Also, if you were to check for...
Forum: BES Admin Corner 05-22-2008, 09:52 PM
Replies: 29
Views: 8,630
Posted By Keyscan
I would definitely continue looking into your...

I would definitely continue looking into your issue. You should never have Outlook installed on a messaging application or messaging/collaboration server. It comes with client MAPI 1.0 and *could*...
Forum: BES Admin Corner 05-04-2008, 10:54 PM
Replies: 8
Views: 2,465
Posted By Keyscan
was the mapi32.dll and subsequent dll's updated...

was the mapi32.dll and subsequent dll's updated as well? If they are also behind, then it could definitely be an issue.

If the contacts issue is not related and just started happening all of a...
Forum: BES Admin Corner 05-04-2008, 10:48 PM
Replies: 6
Views: 4,396
Posted By Keyscan
Upgrade your BES purely to get right click...

Upgrade your BES purely to get right click functionality back :)
Forum: BES Admin Corner 05-04-2008, 10:46 PM
Replies: 24
Views: 6,687
Posted By Keyscan
I think it will happen eventually. They would...

I think it will happen eventually. They would probably only support SUSE and Redhat Enterprise at the very most.
Forum: BES Admin Corner 05-01-2008, 09:21 PM
Replies: 10
Views: 1,855
Posted By Keyscan
Please read: BlackBerry Search Results...

Please read:

BlackBerry Search Results (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05270&sliceId=SAL_Public&dialogID=128804788&stateId=0%200%2057807210)

Make...
Forum: BES Admin Corner 04-22-2008, 08:46 PM
Replies: 10
Views: 2,259
Posted By Keyscan
As far as I've been told, 64 bit is fully...

As far as I've been told, 64 bit is fully supported now in SP5, as you noted, but confirmation from your TAM representative may help clarify things.
Forum: Network Outages - powered by DataOutages.com 04-21-2008, 08:38 PM
Replies: 7
Views: 3,115
Posted By Keyscan
I have heard nothing from RIM concerning a data...

I have heard nothing from RIM concerning a data outage.

We have Tx 4 and would have heard about it.
Forum: BES Admin Corner 04-10-2008, 09:36 PM
Replies: 6
Views: 1,314
Posted By Keyscan
It will be released publically next week I...

It will be released publically next week I believe, so the roadmap still appears to be accurate.
Forum: BES Admin Corner 04-07-2008, 07:11 PM
Replies: 3
Views: 1,293
Posted By Keyscan
The reason why your calendar syncing is only...

The reason why your calendar syncing is only working 1 way is because your BES is running as a user from a protected group.

You will need to complete the process of a "switch service account".
...
Forum: BES Admin Corner 04-07-2008, 06:30 PM
Replies: 5
Views: 1,085
Posted By Keyscan
In terms of sharing a remote database between...

In terms of sharing a remote database between BES's, this will definitely work for you.

As long as you set the new BES up with the new SRP, and point the install to the remote BESMgmt database,...
Forum: BES Admin Corner 04-06-2008, 09:58 PM
Replies: 3
Views: 1,589
Posted By Keyscan
Concerning your cal question, your Cal's will...

Concerning your cal question, your Cal's will work if you are looking to move the users to the new BES Professional.
Forum: BES Admin Corner 04-06-2008, 11:32 AM
Replies: 8
Views: 9,953
Posted By Keyscan
It appears your environment requires the Database...

It appears your environment requires the Database Notification System (DBNS). Are you running MSDE or SQL Server 2000/2005?

If you want instructions on how to install DBNS, refer to page 32 of the...
Forum: BES Admin Corner 04-05-2008, 01:30 PM
Replies: 2
Views: 2,604
Posted By Keyscan
When you updated the BES, did you perform the...

When you updated the BES, did you perform the install while being logged in as BESAdmin, or were you logged in as a protected account?

1 way calendar sync seems the services are running as a...
Forum: BES Admin Corner 04-05-2008, 01:24 PM
Replies: 4
Views: 1,912
Posted By Keyscan
Sounds like a performance issue in general. ...

Sounds like a performance issue in general.

I would keep an eye on icmp response times from BES <> Exchange. If it works after a restart, then everything is in place for it to function. Suddenly...
Forum: BES Admin Corner 04-05-2008, 01:15 PM
Replies: 8
Views: 9,953
Posted By Keyscan
For starters, I highly recommend you patch your...

For starters, I highly recommend you patch your cdo with the dst. It would need to be 6.5.7651.61 as per Microsoft KB926666.

Is your Synchronization service running? If you check in the CTRL log,...
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