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Forum: BES Admin Corner 05-04-2010, 12:33 PM
Replies: 6
Views: 2,077
Posted By usererror
Ha, but the user has no idea how they would have...

Ha, but the user has no idea how they would have done it, and I don't know what they did either.
Forum: BES Admin Corner 05-04-2010, 11:01 AM
Replies: 6
Views: 2,077
Posted By usererror
Found the answer to my issue. View Document...

Found the answer to my issue.

View Document (http://www.blackberry.com/btsc/documentLink.do?externalID=KB19155)

not sure how this one folder out of the 9 got unchecked though.
Forum: BES Admin Corner 05-04-2010, 08:48 AM
Replies: 6
Views: 2,077
Posted By usererror
1 of 9 Contact subfolder not syncing

Just did a quick search and found this thread:

http://www.blackberryforums.com/bes-admin-corner/177817-contacts-folder-questions.html

that says BES can sync "a lot" of sub folders under...
Forum: BES Admin Corner 02-24-2010, 09:02 PM
Replies: 5
Views: 1,147
Posted By usererror
ah snap, i forgot about that. serves me right for...

ah snap, i forgot about that. serves me right for not searching my own history. apologies. perhaps I should be banned, next!
Forum: BES Admin Corner 02-24-2010, 04:45 PM
Replies: 5
Views: 1,147
Posted By usererror
How are my users getting their mail w/o activation

I keep finding employees buying their own blackberry devices and setting up their corporate email address onto them. How does BIS allow the blackberry to get the mail like it was on a BES? Does it...
Forum: BES Admin Corner 01-11-2010, 06:23 PM
Replies: 2
Views: 742
Posted By usererror
Thank you, that was kind of the answer I was...

Thank you, that was kind of the answer I was hoping for. :)
Forum: BES Admin Corner 01-11-2010, 04:58 PM
Replies: 2
Views: 742
Posted By usererror
Audit files saved on a handheld?

Any one know if its possible to audit the files that have been saved on devices? I.E. get a list? My HIPAA security officer is asking me.
Forum: BES Admin Corner 01-11-2010, 01:39 PM
Replies: 3
Views: 1,534
Posted By usererror
yep that was it.

yep that was it.
Forum: BES Admin Corner 01-11-2010, 12:01 PM
Replies: 3
Views: 1,534
Posted By usererror
[SOLVED] User added Yahoo! mail, now BES email not showing

I can't figure this out. We just activated a new device for a user. She added her Yahoo mail, and now her BES email is not showing up on the handheld. I can send email from the account on her...
Forum: BES Admin Corner 01-05-2010, 09:24 AM
Replies: 2
Views: 1,128
Posted By usererror
If you do an inplace upgrade just run the...

If you do an inplace upgrade just run the installer. BACK UP THE CONFIGURATION DATA BASE FIRST!!!!!!!!!!!!!!!!

If you are running the besx-501.exe package file, i think it is, the download from...
Forum: BES Admin Corner 01-05-2010, 09:17 AM
Replies: 2
Views: 2,627
Posted By usererror
AH THANK YOU! Its the little things that make...

AH THANK YOU! Its the little things that make the difference.

We are on 5.0.1 (SP1 with MR1)

And they renamed the tab too to be "Microsoft Active Directory" and then you have to click edit...
Forum: BES Admin Corner 01-04-2010, 01:25 PM
Replies: 2
Views: 2,627
Posted By usererror
Question Add Domain to BAS login page

I did this once on my old BES 5.0 server, and now i can't find it again.

There is a field somewhere that you can enter your DOMAIN into the BAS settings so when a user or the admin goes to the BAS...
Forum: BES Admin Corner 10-27-2009, 03:53 PM
Replies: 8
Views: 2,737
Posted By usererror
Ahh, ok I had seen that KB on port3101.org...i...

Ahh, ok I had seen that KB on port3101.org...i re-read it...so BES disables the feature because we are using IT policies...once the new value-add rules are imported, which I did now, it wouldn't have...
Forum: BES Admin Corner 10-27-2009, 01:42 PM
Replies: 8
Views: 2,737
Posted By usererror
I just had to do this on our BES 5.0 MR2. ...

I just had to do this on our BES 5.0 MR2.

The document said if nothing was specified then NO would be used, so if it uses "No" if nothing is specified how come the calendar/fb integration wasn't...
Forum: RIM Software 10-26-2009, 05:59 PM
Replies: 785
Views: 1,728,174
Posted By usererror
It seems you cannot "Debrand" a BB. I am trying...

It seems you cannot "Debrand" a BB. I am trying to do the same thing. JL commander only removes the OS. the Branding is contained in the FIRMWARE which cannot be changed, sadly.

I am trying to do...
Forum: General Legacy Device Discussion 10-21-2009, 04:54 PM
Replies: 11
Views: 3,515
Posted By usererror
Tested it and it is very, very accurate with...

Tested it and it is very, very accurate with Blackberry Maps. Google maps acts the same. Will re-try that one when indoors.

Thanks, this is what I wanted to happen.
Forum: General Legacy Device Discussion 10-21-2009, 12:22 PM
Replies: 11
Views: 3,515
Posted By usererror
Here is my selfish reasoning for this ordeal. ...

Here is my selfish reasoning for this ordeal. I've read that Verizon now allows the device GPS to be used with google maps with 4.5 of their OS. So that is why, but I wasn't seeing the verizon...
Forum: General Legacy Device Discussion 10-21-2009, 07:13 AM
Replies: 11
Views: 3,515
Posted By usererror
Ah interesting. Damn, how the hell did I do it on...

Ah interesting. Damn, how the hell did I do it on that old one. I wish I hadn't sold it on ebay now!

So since the OS I got Verizon seems completely the same as my Alltel OS, I don't see the point...
Forum: RIM Software 10-20-2009, 08:31 PM
Replies: 785
Views: 1,728,174
Posted By usererror
I'm confused. I've removed all my Alltel OS...

I'm confused.

I've removed all my Alltel OS installs.
Installed ONLY the Verizon 4.5.0.138 OS from Verizon.
I've deleted the vendors.xml file, and verified it was gone
Used LOADER.exe to...
Forum: General Legacy Device Discussion 10-20-2009, 08:12 PM
Replies: 11
Views: 3,515
Posted By usererror
When I turn on the phone it says Alltel, I am...

When I turn on the phone it says Alltel, I am trying to load the OS 4.5 from Verizon onto a 8830 that is from Alltel. So when it boots up, it says "Verizon" instead of Alltel.

I did this once...
Forum: General Legacy Device Discussion 10-20-2009, 06:58 PM
Replies: 11
Views: 3,515
Posted By usererror
Ok, then what I meant by re-flash was to remove...

Ok, then what I meant by re-flash was to remove the Alltel branded OS and get the Verizon Branded OS loaded on the 8830 hardware.

What I need to know is how come removing the vendor.xml file have...
Forum: General Legacy Device Discussion 10-20-2009, 03:37 PM
Replies: 11
Views: 3,515
Posted By usererror
Question Reflash 8830 from Alltel to Verizon - yet another question

Hey guys, got a question.

I had a Verizon 8830 that I was able to reflash to the Alltel firmware several months ago by deleting the vendors.xml file on my PC.

Now that Alltel is officially...
Forum: BES Admin Corner 09-29-2009, 01:18 PM
Replies: 6
Views: 1,676
Posted By usererror
i haven't seen that issue yet in our BES...

i haven't seen that issue yet in our BES environment. I have security, also set at 30 min, this is actually the longest time out available!! it annoyed the hell out of my users, but they understand...
Forum: BES Admin Corner 09-28-2009, 10:20 AM
Replies: 6
Views: 2,701
Posted By usererror
i've never tried that. i'm not the exchange admin...

i've never tried that. i'm not the exchange admin either. i'll have to check that out.
Forum: BES Admin Corner 09-22-2009, 12:56 PM
Replies: 9
Views: 1,801
Posted By usererror
I'm using Vista with IE 7 and my home PC has...

I'm using Vista with IE 7 and my home PC has Vista with IE8 and I am able to manage the BES server via the web gui. ALL TASKS on BES 5.0 are done via the web gui, which also requires an active x...
Forum: BES Admin Corner 09-22-2009, 12:54 PM
Replies: 7
Views: 1,293
Posted By usererror
i think the .dll files you mention must all be...

i think the .dll files you mention must all be the same version on the exchange servers and the BPS. back them up on your BPS and copy the ones from exchange.
Forum: BES Admin Corner 09-22-2009, 08:37 AM
Replies: 9
Views: 1,801
Posted By usererror
We are still running Exchange 2003 and did the...

We are still running Exchange 2003 and did the upgrade from 4.1 to 5.0 a few months ago. We run our BES on a Virtual Machine so we took a snapshot first and then ran the upgrade. It was mostly...
Forum: BES Admin Corner 08-31-2009, 03:56 PM
Replies: 22
Views: 14,701
Posted By usererror
THANKS! I'll show this to by SQL DBA tomorrow. ...

THANKS! I'll show this to by SQL DBA tomorrow.

In other news on this topic, our RIM support contract is renewed (YEAH!) I called them today and got the low down on the BB Resource Tool Kit. ...
Forum: BES Admin Corner 08-31-2009, 03:51 PM
Replies: 16
Views: 10,178
Posted By usererror
How did you set up your SNMP? I've got BES...

How did you set up your SNMP? I've got BES monitoring installed but i can't do anything with it. I have no experience setting up SNMP services...and that's apparently what the BMS uses to get its...
Forum: BES Admin Corner 08-28-2009, 09:09 AM
Replies: 10
Views: 1,308
Posted By usererror
I feel your pain, not to thread jack but if...

I feel your pain, not to thread jack but if you're going from 4.1.x to 5.0 and your BES server is on a VM, take a snapshot before your upgrade, and you should be good. I did an in-place upgrade and...
Forum: BES Admin Corner 08-27-2009, 07:01 AM
Replies: 22
Views: 14,701
Posted By usererror
I haven't a clue how to write SQL queries, it's...

I haven't a clue how to write SQL queries, it's not my specialty. :) What tables would we need to read from, is there a doc somewhere that explains the table structure and what is what?
Forum: BES Admin Corner 08-26-2009, 04:14 PM
Replies: 4
Views: 2,663
Posted By usererror
We had that issue with a few users, but Alltel...

We had that issue with a few users, but Alltel doesn't use SIM Cards. Now we're on BEs 5.0 and I haven't gone looking for if those users are still missing the phone numbers in their 'profile' on the...
Forum: BES Admin Corner 08-26-2009, 03:29 PM
Replies: 22
Views: 14,701
Posted By usererror
Me too. So I've finally sat down and tried...

Me too. So I've finally sat down and tried setting this up. I am having difficulty getting SNMP to work correctly.

I've installed the service. I created a community name, and set the Trap...
Forum: BES Admin Corner 08-26-2009, 09:39 AM
Replies: 16
Views: 18,324
Posted By usererror
Yep, we are also doing both as well. We have...

Yep, we are also doing both as well.

We have the same security requirements setup in the Mobile Tab for Exchange as we have on the blackberry devices so "All is fair"

The user is forced to...
Forum: BES Admin Corner 08-19-2009, 07:10 PM
Replies: 22
Views: 14,701
Posted By usererror
I re-ran the bes 5.0 setup, chose the option for...

I re-ran the bes 5.0 setup, chose the option for blackberry monitoring service. it indeed was not checked. Of course after that I had to re-run the two maintenance updates. I now have the page to...
Forum: BES Admin Corner 08-19-2009, 01:40 PM
Replies: 22
Views: 14,701
Posted By usererror
Marsh, That's what I was afraid of. I...

Marsh,

That's what I was afraid of. I started the setup.exe but it started asking all the questions as if I was starting from ground zero. I better wait until after business hours, to try to get...
Forum: BES Admin Corner 08-19-2009, 12:54 PM
Replies: 22
Views: 14,701
Posted By usererror
Whoa. My mistake. Apparently that 'feature' is...

Whoa. My mistake. Apparently that 'feature' is not installed. I can't change the BES install options via add/remove programs either, only remove shows up. Looking for how to install that service. ...
Forum: BES Admin Corner 08-19-2009, 10:08 AM
Replies: 22
Views: 14,701
Posted By usererror
That's how i get into the BAS now but it doesn't...

That's how i get into the BAS now but it doesn't have the quick view of all the users that I can sort a column by.

I need to do MR1 for 5.0 before the software from the 2nd reply will install. ...
Forum: BES Admin Corner 08-19-2009, 08:40 AM
Replies: 22
Views: 14,701
Posted By usererror
Oh, man. That's a bummer. I'll talk to my SQL...

Oh, man. That's a bummer. I'll talk to my SQL DBA then about custom reporting. What is BRK?
Forum: BES Admin Corner 08-19-2009, 08:32 AM
Replies: 22
Views: 14,701
Posted By usererror
Bes 5.0 - user stats/reporting?

Where are the user stats that used to be in the columns on BES 4.0?

I need to run a report of how many emails each handheld has sent out, last check in time, etc for all my users.

I looked at...
Forum: BES Admin Corner 08-19-2009, 08:27 AM
Replies: 9
Views: 2,233
Posted By usererror
in our environment anyone who was a domain admin...

in our environment anyone who was a domain admin could not send email from their handheld, we all have to have separate domain admin accounts.
Forum: BES Admin Corner 08-11-2009, 05:31 PM
Replies: 2
Views: 2,699
Posted By usererror
Thank you!!! I feel like a fool now. Can't...

Thank you!!! I feel like a fool now. Can't remember if I clicked on the PIN or not.
Forum: BES Admin Corner 08-11-2009, 04:18 PM
Replies: 2
Views: 2,699
Posted By usererror
Force Calendar Re-Sycn with BES 5.0 - can't find it!

BES 4.1 had a "Force Calendar Synchronization" I cannot find it in BES 5.0. Does anyone know what it got moved to or renamed to?

Thanks in advance!
Forum: BES Admin Corner 08-11-2009, 10:37 AM
Replies: 7
Views: 2,409
Posted By usererror
This is on version 4.x? I know there is a way to...

This is on version 4.x? I know there is a way to do it, just don't remember. have you tried right clicking on the column headings? I had added/removed some of the columns on my view, but now I'm up...
Forum: BES Admin Corner 08-11-2009, 10:28 AM
Replies: 10
Views: 1,225
Posted By usererror
A problem we found with duplicate calendar...

A problem we found with duplicate calendar events, was caused by MS Exchange's "Cached Mode" being enabled on the users' Outlook 2007 clients. It wasn't a big deal in Office 2003, though. Not sure...
Forum: BES Admin Corner 08-11-2009, 10:26 AM
Replies: 12
Views: 1,962
Posted By usererror
I thought the besadmin account also had to be a...

I thought the besadmin account also had to be a member of the domain in order for it to do the "Send As" abilities on each user's account.
Forum: BES Admin Corner 08-11-2009, 08:20 AM
Replies: 7
Views: 2,295
Posted By usererror
i just saw on my BES while looking at something...

i just saw on my BES while looking at something else, this is on BES 5.0 there is a section now where you can specify if the Server or the Handheld is the "master" for the address book. Try changing...
Forum: BES Admin Corner 08-10-2009, 02:52 PM
Replies: 7
Views: 2,295
Posted By usererror
I've only seen on BES (i'm on 5.0 now) to force...

I've only seen on BES (i'm on 5.0 now) to force calendar re-sync...for that situation I think the only way i know if is to install the desktop software and have it sync that way. a pain in the butt,...
Forum: BES Admin Corner 08-10-2009, 02:05 PM
Replies: 5
Views: 1,564
Posted By usererror
Is it bumping you out and giving you a page...

Is it bumping you out and giving you a page display error? I'm trying to delete another mail account that uses BIS instead of BES from a handheld, and it will not bring up the setup page, but we...
Forum: BES Admin Corner 07-15-2009, 11:00 PM
Replies: 18
Views: 2,503
Posted By usererror
I just finished my upgrade from 4.1.6 to 5.0, and...

I just finished my upgrade from 4.1.6 to 5.0, and nothing was syncing to my BB after about 5 minutes, saw this thread, and saw that some users took a while to update. I took the battery out of my...
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