BlackBerry Forums Support Community

Showing results 1 to 36 of 36
Search took 0.04 seconds. Search: Posts Made By: rogerssa

Forum: BES Admin Corner

06-05-2009, 12:31 PM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

What might be the problem in a policy? I don't...

What might be the problem in a policy? I don't think I've set anything up that would cause a issue.

Forum: BES Admin Corner

06-05-2009, 05:36 AM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

Yes I have one Policy for everyone.

Yes I have one Policy for everyone.

Forum: BES Admin Corner

06-04-2009, 05:21 AM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

Anyone else have any thoughts or ideas? I have...

Anyone else have any thoughts or ideas? I have to be missing something.

Forum: BES Admin Corner

06-03-2009, 08:09 AM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

I'm running out of ideas. I can't figure out what...

I'm running out of ideas. I can't figure out what it is.

Forum: BES Admin Corner

06-03-2009, 05:25 AM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

Correct internal emails NEVER go through the...

Correct internal emails NEVER go through the scanning process.

If I send myself a email that has say LARGE RED letters. I get the message on my phone just plain text.

Forum: BES Admin Corner

06-02-2009, 01:57 PM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

They are scanned. I could change it so they are...

They are scanned. I could change it so they are not scanned prior for a test.

Forum: BES Admin Corner

06-02-2009, 01:35 PM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

I don't see it at all on my phone or any of our...

I don't see it at all on my phone or any of our bolds

Forum: BES Admin Corner

06-02-2009, 01:09 PM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

Why do I not see the option "Get Plain Text"? Is...

Why do I not see the option "Get Plain Text"? Is it supposed to be in the menu when reading the email?

Forum: BES Admin Corner

06-02-2009, 10:29 AM

Replies: 28

BES with GroupWise no HTML emails

Views: 3,949

Posted By rogerssa

BES with GroupWise no HTML emails

When I recieve a HTML email the page is just blank on my phone. Here is what I have and what I've tried.

BES version = 4.1.6 MR4
GroupWise Client = 7.0.3
Blackberry phone = Bold os v 4.6.0.167...

Forum: BES Admin Corner

01-29-2009, 04:41 PM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

I didn't try it again. User wanted phone back so...

I didn't try it again. User wanted phone back so I just connected to BES and activated it. Everything is working fine now after doing a new activation.

Forum: BES Admin Corner

01-29-2009, 11:54 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

It popped up on the phone right away. Not at...

It popped up on the phone right away. Not at 99%. As soon as it started activating.

Forum: BES Admin Corner

01-29-2009, 11:54 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

Yes I did on that user. He was here local so I...

Yes I did on that user. He was here local so I just did it that way.

Forum: BES Admin Corner

01-29-2009, 10:51 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

I got it almost. It went wireless but gave a...

I got it almost. It went wireless but gave a message that the admin requires it to be conneced to finish. Not sure if I set something up wrong there or not.

Forum: BES Admin Corner

01-29-2009, 08:35 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

Just deleted the user and attempting the wireless...

Just deleted the user and attempting the wireless activation now after adding the user back in. I've never done a wireless activation always connect to the server to do it. Its just sitting on...

Forum: BES Admin Corner

01-29-2009, 07:34 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

When you say remove and add. Do I need to Re...

When you say remove and add. Do I need to Re activate?

Forum: BES Admin Corner

01-29-2009, 07:33 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

I'll send some test though BES now. ...

I'll send some test though BES now.

Status: Running
Creation Time: 7/5/2006
Redirect to BlackBerry Devicd: True
BlackBerry MDS Connection Service and BlacBerry Collaboratiosn Service Enabled:...

Forum: BES Admin Corner

01-29-2009, 07:30 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

I logged in as him. Nothing seems to be...

I logged in as him. Nothing seems to be different on the account. The only thing that has changed that I'm aware of is I upgraded BES to 4.1.6 from 4.1.3 this week.

Forum: BES Admin Corner

01-29-2009, 07:27 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

I went back into the logs a few days and see...

I went back into the logs a few days and see messages going to him.

Forum: BES Admin Corner

01-29-2009, 07:21 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

Here something odd. I don't see any new maill...

Here something odd. I don't see any new maill arrived for this user? I see the new mail arriving for every other user just not this one.

I see some entries like this.
{Robert Harrison} Starting...

Forum: BES Admin Corner

01-29-2009, 05:46 AM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

Yes I've resent the IT Policy and Service Book. ...

Yes I've resent the IT Policy and Service Book.

No errors pop out as an issue.

Forum: BES Admin Corner

01-28-2009, 06:22 PM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

Is the wireless option I want to do "Erase Date...

Is the wireless option I want to do "Erase Date and Disable Handheld"? I've never done a wipe over the air.

Forum: BES Admin Corner

01-28-2009, 06:04 PM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

Guess I'll give that a try tomorrow. It is odd...

Guess I'll give that a try tomorrow. It is odd they can send but not recieve email.

Forum: BES Admin Corner

01-28-2009, 02:21 PM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

I was afraid of that. My problem is I'm in...

I was afraid of that. My problem is I'm in Indiana and my users are in Florida.

Forum: BES Admin Corner

01-28-2009, 01:58 PM

Replies: 29

BES and one phone issue

Views: 2,302

Posted By rogerssa

BES and one phone issue

I have two users out of 22 that are having a issue as of today. Starting yesterday they cannot receive emails on their phones. They can send find but they are not getting any emails. I've...

Forum: BES Admin Corner

09-03-2008, 06:55 AM

Replies: 6

Groupwise Mobile Field

Views: 1,961

Posted By rogerssa

One last try? Anyone know anything about this?

One last try? Anyone know anything about this?

Forum: BES Admin Corner

08-29-2008, 06:10 AM

Replies: 6

Groupwise Mobile Field

Views: 1,961

Posted By rogerssa

Does anyone have a idea?

Does anyone have a idea?

Forum: BES Admin Corner

08-28-2008, 06:36 AM

Replies: 6

Groupwise Mobile Field

Views: 1,961

Posted By rogerssa

Groupwise Mobile Field

I'm sure this has been discussed, but my searches have not found the answer.

I'm trying to get it so when a user does a lookup on thier BB it will show the Cell Phone # from the system address...

Forum: BES Admin Corner

05-15-2008, 12:07 PM

Replies: 1

BES Upgrade

Views: 855

Posted By rogerssa

BES Upgrade

I'm currently running BES Quick Start Edition 4.1.

We are getting several new phones here soon and I'm gong to upgrade to Enterprise.

Is there anything I can do to make the upgrade easy on...

Forum: BES Admin Corner

02-05-2008, 02:04 PM

Replies: 16

Picture Attachments

Views: 3,273

Posted By rogerssa

Wow. I wouldn't have ever figured this out. Did...

Wow. I wouldn't have ever figured this out. Did what you said on our 5 BB's. All is working perfect now.

Thanks a million.
Shane

Forum: BES Admin Corner

02-05-2008, 12:58 PM

Replies: 16

Picture Attachments

Views: 3,273

Posted By rogerssa

On the Connector Configuration under format...

On the Connector Configuration under format extensions I have this list:

doc:dot:xls:pdf:ppt:pps:wpd:zip:txt:htm:html:bmp:jpg:jpeg:gif:png:tif:tiff:wav:wmf:rtf:mp3

Forum: BES Admin Corner

02-05-2008, 12:48 PM

Replies: 16

Picture Attachments

Views: 3,273

Posted By rogerssa

Yes BlackBerry Attachment Service is started and...

Yes BlackBerry Attachment Service is started and running.

I had extended logging disabled. I just enabled it and restared the attachment service. Though not sure where the log is kept, but i'll...

Forum: BES Admin Corner

02-05-2008, 12:23 PM

Replies: 16

Picture Attachments

Views: 3,273

Posted By rogerssa

Not sure what you mean here. I've been...

Not sure what you mean here.

I've been testing. I've tried. .jpg, .gif, .bmp, .tiff all same problem. They show the attachment on the email but you can't open or retireve it.

Forum: BES Admin Corner

02-05-2008, 11:00 AM

Replies: 16

Picture Attachments

Views: 3,273

Posted By rogerssa

I can do a test and it sends it, but the only...

I can do a test and it sends it, but the only choices are output as text or UCS so I don't know if the test is working correctly. I submit a .bmp and When I hit submit it says "The file was...

Forum: BES Admin Corner

02-05-2008, 10:57 AM

Replies: 16

Picture Attachments

Views: 3,273

Posted By rogerssa

Yes Windows Meta File is checked and set to 0.

Yes Windows Meta File is checked and set to 0.

Forum: BES Admin Corner

02-05-2008, 09:15 AM

Replies: 16

Picture Attachments

Views: 3,273

Posted By rogerssa

Picture Attachments

OK, been working now for a while trying to understand why picture attachments are not working on our BB's.

I'm running BES version 4.1.3.18. I'm able to get PDF, Word, Excel attachments just...

Forum: BES Admin Corner

11-15-2007, 12:48 PM

Replies: 3

BES upgrade question

Views: 818

Posted By rogerssa

BES upgrade question

My current setup.

BES v4.0.3.14
GroupWise Client 6.5.7a
GroupWise POA 7.0.1

I get BES though the free promo of SBE they offered.

My qustion is how can I get to the 4.1.x version of BES? ...