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Forum: BES Admin Corner

04-21-2009, 03:37 AM

Replies: 4

Problem open attachment

Views: 3,337

Posted By ernchow

Only PDF and PPT have problem, the rest can be...

Only PDF and PPT have problem, the rest can be opened normally. For PDF and PPT, when I open it, there is a question mark shown on top then the content are shown as plain text with error prompt up...

Forum: BES Admin Corner

04-20-2009, 08:30 PM

Replies: 4

Problem open attachment

Views: 3,337

Posted By ernchow

Restarted attachment service and whole BES server...

Restarted attachment service and whole BES server already.
Tried attachment test with extended logging. Test result is successfully without any error. Would it be some problem with the distriller?

Forum: BES Admin Corner

04-20-2009, 04:29 AM

Replies: 4

Problem open attachment

Views: 3,337

Posted By ernchow

Problem open attachment

Either cannot open TIFF, PDF and PPT at blackberry handsets or open in plain text with question mark appears on top with error prompt up which is "An unknown error has encounter". No BES patch or...

Forum: BES Admin Corner

06-21-2007, 03:20 AM

Replies: 2

Unable to send out Internet email

Views: 1,472

Posted By ernchow

Yes, there is a red x with error "desktop email...

Yes, there is a red x with error "desktop email program unable to submit message" but email cannot be sent out. For email sent to Internal user, there is no problem at all. BES is 4.1.3 and what is...

Forum: BES Admin Corner

06-19-2007, 10:35 PM

Replies: 2

Unable to send out Internet email

Views: 1,472

Posted By ernchow

Unable to send out Internet email

Anyone has experienced a problem sending out Internet email but okay to do lookup and sent out email to internal users? Have tried restarted BES server, problem solved but don't know the root...

Forum: BES Admin Corner

06-18-2007, 01:39 AM

Replies: 10

Security issue of BES

Views: 1,412

Posted By ernchow

Not so many IT person understands this point of...

Not so many IT person understands this point of view. I have asked this question to our service provider in HK but I'm not sure if they have referred this issue to RIM or not.

Forum: BES Admin Corner

06-17-2007, 10:53 PM

Replies: 10

Security issue of BES

Views: 1,412

Posted By ernchow

By comparing with mobile5/smartphone using...

By comparing with mobile5/smartphone using different protocol, eg IMAP4, POP3, push mail, it needs Windows authentication. However, RIM is such well known and popular in US, Canada, Europe, it does...

Forum: BES Admin Corner

06-13-2007, 02:31 AM

Replies: 10

Security issue of BES

Views: 1,412

Posted By ernchow

Security issue of BES

Does any one concern security issue of BES? Since BES admin can add any user from Global address list and assign an activation key for activate in any BB handset without entering user's Windows...

Forum: BES Admin Corner

06-12-2007, 11:35 PM

Replies: 2

Change of service account in BES4.1.3

Views: 3,750

Posted By ernchow

Thanks!

Thanks!

Forum: BES Admin Corner

06-11-2007, 12:45 AM

Replies: 2

Change of service account in BES4.1.3

Views: 3,750

Posted By ernchow

Change of service account in BES4.1.3

Initially, service account called "BES Admin" was used for setup BES 4.1.3 server. We have come across several issues then we created another one called "BB Admin" and switch over all access right...

Forum: BlackBerry Network

03-29-2007, 01:58 AM

Replies: 11

explain to me how BES works please

Views: 14,613

Posted By ernchow

As we know RIM always upgrade their BIS system...

As we know RIM always upgrade their BIS system include IMAP and OWA module, does anyone know how's RIM infrastructure? Does it also often upgrade?

Forum: General BlackBerry Discussion

01-16-2007, 08:30 PM

Replies: 2

Cannot forward email with attachment

Views: 1,491

Posted By ernchow

As told by RIM, they have upgraded to BIS 2.2 ...

As told by RIM, they have upgraded to BIS 2.2 but now has bug....... which is not allowed to send out forward email with attachment.

Forum: General BlackBerry Discussion

01-15-2007, 08:27 PM

Replies: 2

Cannot forward email with attachment

Views: 1,491

Posted By ernchow

Replied from RIM, it is an unknown issue that BIS...

Replied from RIM, it is an unknown issue that BIS user cannot send out forward email with attachment. Just wonder, why our user never have problem before 22 Dec 2006. Anyone has trouble forward...

Forum: General BlackBerry Discussion

01-12-2007, 10:52 AM

Replies: 7

China Mobile Blackberry with US BES and Exchange account?

Views: 3,106

Posted By ernchow

China Mobile has pushmail and redberry services. ...

China Mobile has pushmail and redberry services. They claim that is better than BES and BIS services. If you are using Exchange 2003, you can use Exchange mailpush instead and apply China mobile...

Forum: General BlackBerry Discussion

01-12-2007, 10:32 AM

Replies: 2

Cannot forward email with attachment

Views: 1,491

Posted By ernchow

Cannot forward email with attachment

Anyone experiences problem sending out forward email with attachment from Blackberry handheld using BIS2.0, eg 7100g. Return message bounce back with red cross

Forum: General BlackBerry Discussion

08-06-2006, 08:40 PM

Replies: 89

Missing email body

Views: 14,841

Posted By ernchow

Replied from service provide in Hong Kong, RIM...

Replied from service provide in Hong Kong, RIM has solved "blank content message" problem. Without so many voices, RIM would not solved this problem especially only voice complain from Asia...

Forum: General BlackBerry Discussion

08-02-2006, 11:00 PM

Replies: 89

Missing email body

Views: 14,841

Posted By ernchow

Forwarding can temp solved this problem for our...

Forwarding can temp solved this problem for our users and we use Exchange 2003. BTW, forwarding rule is setup in server not client.

Forum: General BlackBerry Discussion

08-01-2006, 11:37 PM

Replies: 7

Duplicate Message on Reply

Views: 1,901

Posted By ernchow

Are you using BIS1.8 and Exchange server 2003? I...

Are you using BIS1.8 and Exchange server 2003? I came across exactly same problem as yours when integrated email account using POP3/IMAP method to BIS1.8. This problem can be solved in BIS2.1 but...

Forum: General BlackBerry Discussion

08-01-2006, 11:24 PM

Replies: 13

Random Person Receiving my emails (Help urgent)

Views: 1,319

Posted By ernchow

I have this experience before. Blackberry...

I have this experience before. Blackberry account is attached to a PIN and IMEI of a handheld device. Once this handheld device is re-assigned, service book from handheld should be deleted and also...

Forum: General BlackBerry Discussion

08-01-2006, 11:15 PM

Replies: 89

Missing email body

Views: 14,841

Posted By ernchow

I suggest everyone remove your email account...

I suggest everyone remove your email account integrated in BIS2.0 and set up a forwarding rule in email client to forward incoming email to your Blackberry email address for work around.

BTW, RIM...

Forum: General BlackBerry Discussion

07-31-2006, 10:02 PM

Replies: 13

Random Person Receiving my emails (Help urgent)

Views: 1,319

Posted By ernchow

Please ask the Blackberry user to remove all...

Please ask the Blackberry user to remove all items from services book and download it again. It can help to remove previous email account details.

Forum: General BlackBerry Discussion

07-31-2006, 09:46 PM

Replies: 89

Missing email body

Views: 14,841

Posted By ernchow

Blank Message Content

As I know RIM had a network maintenance on 21 July. Then all of our BIS 2.0 users keep receiving some email in blank message content since now. They look fine in Outlook mailbox but not in...

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