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Forum: BES Admin Corner 10-01-2013, 05:52 AM
Replies: 0
Views: 3,840
Posted By hitty
Moving users between Exchange 10 databases in a BES 10.1 environment

Hi All.
Can someone explain why a device reactivation is needed after a users mailbox has been moved to another exchange database?

Once the mailbox has been moved the users BB10 device stops...
Forum: BES Admin Corner 07-17-2013, 06:27 AM
Replies: 2
Views: 3,073
Posted By hitty
Secure Work Space not working on iOS

Greetings All

I have a Secure Work Space CAL on my BES 10.1.1 server.
It works fine on Android (with glitches depending on OS versions).

However, i cant get it to work on iOS.
I download...
Forum: General Z10 Series Discussion - BlackBerry 10 03-11-2013, 07:09 AM
Replies: 0
Views: 3,879
Posted By hitty
email attachment converts to .eml when filed

Hi

I think i've found a problem when filing emails that include attachments.
i can open the attachments (e.g. .doc,.txt etc.) when the message hits the inbox. But if i file it, the attachments...
Forum: BES Admin Corner 03-08-2013, 10:35 AM
Replies: 0
Views: 3,449
Posted By hitty
CSR signed with the SHA-2 algorithm

Greetings

i think ive come across an issue where the CSR created by IIS 7.5 on Windows Server 2008 can't seem to create a certificate with the SHA-2 algorithm. There is an option for SHA-1.
...
Forum: BES Admin Corner 03-08-2013, 10:27 AM
Replies: 3
Views: 5,340
Posted By hitty
Re: BDS Email profile days to Days to synchronize

Thanks Smoothadmin.

I agree. Just trying to figure out why the BDS and BB10 sync options differ.

Probably an oversight on BlackBerrys behalf having the option for No Limit on the BDS.

I...
Forum: General Z10 Series Discussion - BlackBerry 10 03-07-2013, 08:04 AM
Replies: 3
Views: 8,531
Posted By hitty
Re: How to save messages on BB10

Hi DC/DC

Thanks. But theres no option to save messages in the Z10 userguide.

Thanks GeoLab. do you mean to create folder on the SD Card and file the email in to it?
i already have an SD Card...
Forum: BES Admin Corner 03-05-2013, 12:00 PM
Replies: 3
Views: 5,340
Posted By hitty
BDS Email profile days to Days to synchronize

Hi All

Have a BES 10 installed and is working great.

However there appears to be a problem either with the BB10 or the BDS in regards to the sync time frame.

By default, the BDS Email...
Forum: General Z10 Series Discussion - BlackBerry 10 03-05-2013, 11:14 AM
Replies: 3
Views: 8,531
Posted By hitty
How to save messages on BB10

Greetings all.
Apologies if this has been asked before.

Im trying to find a way to save email messages in to a saved messages folder like you were able to do on the legacy devices.

any ideas?...
Forum: BES Admin Corner 01-25-2013, 07:18 AM
Replies: 1
Views: 1,973
Posted By hitty
Pending packets have disappeared BESx 5.0.4

Hi All

Wonder if anyone can help. i have a BES Express 5.0.4.
I had a user who hadn't used his BlackBerry for a while and so ended up with some 85 emails pending on the BES.
After the user...
Forum: BES Admin Corner 08-07-2012, 11:01 AM
Replies: 5
Views: 2,188
Posted By hitty
Re: Disposition for Unlisted appliations to Disallowed

App world is disabled via IT policy
Disallow Browser - will this mean they cant browse the Web? i need that.
USB is disabled
Media card isnt. is it so that they cant install apps via their media...
Forum: BES Admin Corner 08-07-2012, 10:38 AM
Replies: 5
Views: 2,188
Posted By hitty
Re: Disposition for Unlisted appliations to Disallowed

some users can, others get the expected "the IT policy does not allow downloading this application"
Forum: BES Admin Corner 08-07-2012, 09:40 AM
Replies: 5
Views: 2,188
Posted By hitty
Disposition for Unlisted appliations to Disallowed

i currently have BES 5.0.3 MR7 and have not Disabled 3rd party downloads via IT policy, but have set Disposition for Unlisted applications to Disallowed. However some users can still browse to the...
Forum: General BlackBerry Discussion 02-29-2012, 12:57 PM
Replies: 1
Views: 2,474
Posted By hitty
Re: BlackBerry Devices associated with App World

Got a reply from a very helpful chap within the company:

Sorry but this is working as designed...

BlackBerry ID is designed as a one person to few devices facility (ie BlackBerry and PlayBook)....
Forum: General BlackBerry Discussion 02-27-2012, 12:21 PM
Replies: 4
Views: 4,716
Posted By hitty
Re: East Asian language input...

try reloading the OS
Forum: General BlackBerry Discussion 02-27-2012, 10:52 AM
Replies: 1
Views: 2,474
Posted By hitty
BlackBerry Devices associated with App World

Anyone know how to disassociate BlackBerry devices from the App World?
Basically, I use the App World online to add apps to various devices. App World only allows 5 devices to be associated with it....
Forum: BES Admin Corner 01-19-2012, 07:41 AM
Replies: 5
Views: 3,687
Posted By hitty
Re: User not activating BES 5.0.3 Exch 2003

Turns out it was this KB:
KB25993-Multiple ETP.Dat messages appear repeatedly in User's mailbox (http://www.blackberry.com/btsc/KB25993)

Found a trailing space in a field in his AD credentials...
Forum: BES Admin Corner 01-13-2012, 11:44 AM
Replies: 5
Views: 3,687
Posted By hitty
Unhappy User not activating BES 5.0.3 Exch 2003

Hi Guys

Really need your help with this.
I have 100+ users working fine, but 1 user who just wont activate.
etp messages appear in the users mailbox and the following appears in the MAGT log:...
Forum: BES Admin Corner 09-29-2011, 05:37 AM
Replies: 1
Views: 3,055
Posted By hitty
Red face New BES 5.0.3, connecting to remote SQL Express

Hi Everyone

Need help please on a new install of BES 5.0.3 taking advantage of the free SQL Express 2005 software that is included during the installation.

I wish to keep the database remote....
Forum: BES Admin Corner 08-03-2011, 10:38 AM
Replies: 1
Views: 1,548
Posted By hitty
Re: BAS Search Results Data Incorrect

seems like a a known issue on BES 5.0.3:

http://support.vodafone.de/docs/BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Release_Notes-5.0.3.pdf

After a BlackBerry device user sets the...
Forum: General PlayBook Discussion 06-13-2011, 05:26 AM
Replies: 28
Views: 25,831
Posted By hitty
Re: BlackBerry Playbook upgrade OS v1.0.5.2304

Got a new PlayBook over the weekend. During the initial setup, after connecting to WiFi and creating a Blackberry ID, it checks for updates and I get this message "There was an error connecting to...
Forum: General 9700 Series Discussion - Bold 2 05-25-2011, 06:27 AM
Replies: 5
Views: 2,458
Posted By hitty
Re: Bold 9700 'Call Mobile Provider' message

I tested the same firmware for Vodafone on 9700 and 9300 and get prompted to select one of their SIM services e.g. Sport, News.
Seems the carriers want to promote their SIM services.
Doesnt appear...
Forum: General PlayBook Discussion 04-26-2011, 10:45 AM
Replies: 13
Views: 14,991
Posted By hitty
Re: Can't access files over bridge?

According to this KB, its by design:
KB26606-Supported file types when using Bridge Files on the BlackBerry PlayBook tablet (http://www.blackberry.com/btsc/KB26606)
When a BlackBerry smartphone is...
Forum: BES Admin Corner 02-08-2011, 07:27 AM
Replies: 2
Views: 2,144
Posted By hitty
Forum: BES Admin Corner 02-07-2011, 05:10 AM
Replies: 2
Views: 2,144
Posted By hitty
Multiple MDS Connection Service MDS-CS BES 5.0.2

Hi

After updating from BES 4.1.7 to BES 5.0.2, the BES is showing another MDS-CS.
I now have MDS-CS_1 and 2.
Initially the MDS Connection wouldnt work after the upgrade. I found a KB that...
Forum: BES Admin Corner 02-02-2011, 05:17 AM
Replies: 8
Views: 3,152
Posted By hitty
Talking Re: BES 5 migration to new hardware with SBE CALs

RIM finally replaced the CALs and pointed me to this KB:
KB17187-After an update from BlackBerry Professional Software to BlackBerry Enterprise Server, administrators are not able to add new...
Forum: BES Admin Corner 11-30-2010, 12:13 PM
Replies: 8
Views: 3,152
Posted By hitty
Re: BES 5 migration to new hardware with SBE CALs

Its a Full BES 5.0.2 but with SBE CALs and trade up key.
has 30 SBE CALs and 5 enterprise CALs from the trade up key.
Total 30 active users on BES.
Forum: BES Admin Corner 11-30-2010, 03:54 AM
Replies: 8
Views: 3,152
Posted By hitty
Re: BES 5 migration to new hardware with SBE CALs

Thanks knottyrope

since RIM wont change the CALs, what are my options to successfully migrate BES 5.0.2 to new hardware without re-entering SBE CALs and Trade-up key on the new server install?
...
Forum: BES Admin Corner 11-29-2010, 05:37 AM
Replies: 8
Views: 3,152
Posted By hitty
Re: BES 5 migration to new hardware with SBE CALs

Still not having any luck with this. tried following http://www.blackberry.com/btsc/KB12304
Moving database to new server or remote first, get the new BES to look/upgrade the old database during...
Forum: BES Admin Corner 11-22-2010, 11:07 AM
Replies: 8
Views: 3,152
Posted By hitty
Angry BES 5 migration to new hardware with SBE CALs

How does one migrate an upgraded BES 5.0.2 (used to be SBE, but now has trade up key) to a new server running Server 2008 OS?

Turns out BES 5.0.1+ wont accept SBE CALs, so its not possible to use...
Forum: RIM Software 10-11-2010, 03:36 AM
Replies: 3
Views: 3,055
Posted By hitty
Thanks tsac However the BES is 4.1.6 and the...

Thanks tsac

However the BES is 4.1.6 and the cdo.dll is 6.0.6603. I cant find the error as described in your post.

Here is the MAGT error log:
Timeout for CDO helper 066e4ba8 in...
Forum: RIM Software 10-07-2010, 11:15 AM
Replies: 3
Views: 3,055
Posted By hitty
100's of calendar duplicates on outlook

Hi

Everytime I create an appointment on a BlackBerry, it creates 100's of duplicates of the appointment in Outlook 2007.
BlackBerry is 9700, BES is 4.1.6 and Exchange is 2000.
I have tried...
Forum: BES Admin Corner 09-13-2010, 11:45 AM
Replies: 4
Views: 1,131
Posted By hitty
Thanks. I know about that it'll cost. My wonder...

Thanks. I know about that it'll cost. My wonder is that his original BES is SBE (Small Business Edition) limited to 15 users. Will the upgrade still limit his BES to SBE? Or will it prompt an error...
Forum: BES Admin Corner 09-13-2010, 11:19 AM
Replies: 4
Views: 1,131
Posted By hitty
Upgrade BES SBE 4.0 to 4.1

I know its an old BES but my client doesnt want to spend money and go to BES 5.
Ive got an old copy of BES 4.1.7 and wondered if it was possible to upgrade an older BES 4.0 SBE to BES 4.1.7 SBE...
Forum: BES Admin Corner 03-10-2009, 12:25 PM
Replies: 12
Views: 1,155
Posted By hitty
not recommended not supported Why? does...

not recommended
not supported
Why?

does that mean it wont work?
Ive across a couple of working instances that appeared to working fine.

The latest one I came across a few months ago was SBE...
Forum: BES Admin Corner 03-10-2009, 12:10 PM
Replies: 12
Views: 1,155
Posted By hitty
What if its not BPS, but SBE or full BES. What...

What if its not BPS, but SBE or full BES. What implications would a BES have being installed on an Exchange server?

Will users have problems activating? Synchronising?

In other words, why cant...
Forum: BES Admin Corner 02-16-2009, 06:38 AM
Replies: 8
Views: 3,341
Posted By hitty
Damn, just popped up again overnight. Not...

Damn, just popped up again overnight.
Not appearing twice daily anymore.
My Controller and Dispatcher logs are also tiny.
Forum: BES Admin Corner 02-13-2009, 05:40 AM
Replies: 8
Views: 3,341
Posted By hitty
Thumbs up Check all your Service logons. I found on...

Check all your Service logons.

I found on mine that the Database consistency service was enabled and
Router service was logging on as Local service.

After disabling Database Consistency and...
Forum: General 9000 Series Discussion - Bold 02-11-2009, 05:01 AM
Replies: 13
Views: 2,144
Posted By hitty
This device is on a Default Policy: Apologies...

This device is on a Default Policy:
Apologies for the image quality.
Forum: General 9000 Series Discussion - Bold 02-10-2009, 01:00 PM
Replies: 13
Views: 2,144
Posted By hitty
Im on BES, but I cant imagine an IT Policy doing...

Im on BES, but I cant imagine an IT Policy doing this. Ive got other users on the same on the BES without this icon.
I'll scroll through the policy settings and advise further.
Forum: General 9000 Series Discussion - Bold 02-10-2009, 12:28 PM
Replies: 13
Views: 2,144
Posted By hitty
There are only 2 themes on the device. Changed...

There are only 2 themes on the device.
Changed it to Precision Silver, still the same.
Forum: General 9000 Series Discussion - Bold 02-10-2009, 12:24 PM
Replies: 13
Views: 2,144
Posted By hitty
Using the standard Precision Zen theme. When...

Using the standard Precision Zen theme.
When the BlackBerry is locked, it shows a Padlock on the bottom right of the screen.
Forum: General 9000 Series Discussion - Bold 02-10-2009, 12:03 PM
Replies: 13
Views: 2,144
Posted By hitty
Mysterious red square icon when device locked

I have a Bold which when the keyboard is locked, a small red square with a white tick/check mark on it appears on the top left corner of the screen.
Its the same size as a calendar icon.

Its not...
Forum: BES Admin Corner 02-06-2009, 08:10 AM
Replies: 8
Views: 3,341
Posted By hitty
Thanks for your efforts Jadey. My error is:...

Thanks for your efforts Jadey.
My error is: [DIAG] Error during writing the debug file
The error in the above post is : [DIAG] Error telling the debug trace file position
Forum: BES Admin Corner 02-06-2009, 07:59 AM
Replies: 8
Views: 3,341
Posted By hitty
Thanks Jadey. But the error in the thread...

Thanks Jadey.

But the error in the thread you posted is different:
[DIAG] Error telling the debug trace file position

It matches the KB i posted earlier and the solution advises to upgrade to...
Forum: BES Admin Corner 02-06-2009, 06:55 AM
Replies: 8
Views: 3,341
Posted By hitty
[DIAG] Error during writing the debug file

Hi
Im getting this error appear in my MAGT logs:
<N/A> | BlackBerry Messaging Agent BES Agent 1 (Application Event Log on BES) | 02/05/2009 09:57:26 (EFFF2710) -> [DIAG] Error during writing the...
Forum: General 9000 Series Discussion - Bold 01-08-2009, 04:17 AM
Replies: 2
Views: 8,632
Posted By hitty
Hi All This error also pops up when trying to...

Hi All
This error also pops up when trying to Auto update your O2 UK device firmware using Desktop Manager 4.7. According to O2 UK, this is because their firmwares are on their own site and not...
Forum: General 9000 Series Discussion - Bold 09-25-2008, 05:35 AM
Replies: 121
Views: 53,204
Posted By hitty
I was using a BlackBerry Bold on Vodafone UK...

I was using a BlackBerry Bold on Vodafone UK firmware 4.6.0.126.
I've been using it successfully without hindrance on my WiFi and 3G.
Using the BlackBerry Browser on blackberry emulation over WiFi...
Forum: General 9000 Series Discussion - Bold 09-25-2008, 05:31 AM
Replies: 121
Views: 53,204
Posted By hitty
Hi RonnyBoy I had a similar issue when my...

Hi RonnyBoy

I had a similar issue when my default browser was set to Internet, yet when I was browsing, it kept showing HotSpot Browser.
I overcame this problem by going to Options > Advanced...
Forum: General Legacy Device Discussion 07-21-2008, 05:41 AM
Replies: 24
Views: 11,935
Posted By hitty
Too make life easier, you can find most Carrier...

Too make life easier, you can find most Carrier firmwares here:
BlackBerry - BlackBerry Desktop and Device Software Download Sites (http://na.blackberry.com/eng/support/downloads/download_sites.jsp)...
Forum: General Legacy Device Discussion 05-29-2008, 05:00 AM
Replies: 24
Views: 11,935
Posted By hitty
Just a recap on how to view (not write) emails in...

Just a recap on how to view (not write) emails in Japanese on any BB, since I get so many private messages about it.

After you install any firmware that ends in CJK (e.g 8707CJK.4.x.x.x), copy the...
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