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Search took 0.10 seconds. Search: Posts Made By: hevgrant
Forum: BES Admin Corner 07-01-2010, 03:04 AM
Replies: 3
Views: 862
Posted By hevgrant
that was my first thought, when i had this issue...

that was my first thought, when i had this issue 2 years ago we upgraded the customer to professional as a work around.
Forum: BES Admin Corner 06-30-2010, 11:01 AM
Replies: 3
Views: 862
Posted By hevgrant
BES 3.6 issue ( yeah i know!!!!)

Hi
i have a customer who is living in the dark ages and still using 3.6 and now have an issue and its 4 years since i last even looked at a 3.6.

the user is unable to activate a new device at...
Forum: General BlackBerry Discussion 01-20-2010, 12:40 PM
Replies: 0
Views: 690
Posted By hevgrant
synching BIS with microsoft entourage calendar

Hi
have a BIS user who is trying to synch their device with a microsoft entourage calendar. they already have one calendar synched through their desktop manager, but when trying to synch an extra...
Forum: Aftermarket Software 10-21-2009, 06:47 AM
Replies: 1
Views: 1,609
Posted By hevgrant
issues unistalling roxio media manager

hi
trying to uninstall roxio media manager however it is bringing up certificate errors and will not allow it to be uninstalled
Ive tried logging a fault with Roxio but they are unable to help...
Forum: BES Admin Corner 09-16-2009, 07:53 AM
Replies: 4
Views: 3,605
Posted By hevgrant
device OS with BES 5

Hi
What device software is compatible with BES 5 on Vodafone UK
Forum: BES Admin Corner 09-15-2009, 10:22 AM
Replies: 2
Views: 966
Posted By hevgrant
thanks

thanks
Forum: BES Admin Corner 09-15-2009, 10:11 AM
Replies: 2
Views: 966
Posted By hevgrant
unable to send

hi
i have a BES user who is unable to send mail, they get a message stating unable to send message can only save draft. I have found lots of resoultions for this errror where is relates to a BIS...
Forum: BES Admin Corner 02-19-2009, 08:46 AM
Replies: 3
Views: 1,152
Posted By hevgrant
hi many thanks for your response, we have...

hi
many thanks for your response, we have managed to identify it as a MS issue.
Forum: BES Admin Corner 02-18-2009, 04:20 AM
Replies: 3
Views: 1,152
Posted By hevgrant
blackberry service account exceeded maximum objects

Hi Can anyone help with the below?


Client is getting error 9646 in the event logs - MAPI Session for Blackberry Service Account exceeded maximum of 500 objects. They have increased the limit to...
Forum: BES Admin Corner 01-26-2009, 11:19 AM
Replies: 0
Views: 764
Posted By hevgrant
Bloxx

Hi
Does anyone know of any issues with the web filtering service BLOXX andBlackberry.

Have come accross a setup where no device can access the web, only error is to do with proxy but dont have...
Forum: BES Admin Corner 11-03-2008, 10:04 AM
Replies: 2
Views: 898
Posted By hevgrant
thanks will have a read

thanks will have a read
Forum: BES Admin Corner 11-03-2008, 08:48 AM
Replies: 2
Views: 898
Posted By hevgrant
Red face lotus notes contacts issues

have established how to enable wireless synchronisation of users address books between our notes/domino and BES/bb devices, for the best part this works fine, but there are a few issues I cannot...
Forum: BlackBerry Network 10-29-2008, 09:30 AM
Replies: 3
Views: 2,346
Posted By hevgrant
id check with vodafone that theyve not sent you a...

id check with vodafone that theyve not sent you a BES only device with this 4th one. the others will have been BIS devices however contacts and calendar doenst synch automatically with BIS like on...
Forum: Media Center 10-13-2008, 03:44 AM
Replies: 0
Views: 718
Posted By hevgrant
Red face converting videos from balckberry to use in microsoft powepoint

I am wanting to ue a video which i have recorded on my blackberry in a powerpoint document. Ive copied the video onto my pc using media manager and can see it saved along with the pictures i have...
Forum: BES Admin Corner 09-10-2008, 08:25 AM
Replies: 5
Views: 1,095
Posted By hevgrant
david you are correct all new mail will arrive in...

david you are correct all new mail will arrive in the inbox as standard regardless of the folder it is directed at.
Forum: General BlackBerry Discussion 08-28-2008, 05:26 AM
Replies: 3
Views: 2,685
Posted By hevgrant
if you ring your service provider they will be...

if you ring your service provider they will be able to delete the account from your old device for you they'll just need the |PIN and IMEI ive seen this happen lots of times
Forum: BES Admin Corner 08-22-2008, 09:50 AM
Replies: 4
Views: 1,559
Posted By hevgrant
Disable MMS IT policy rule (Common policy group) ...

Disable MMS IT policy rule (Common policy group)



Description

This rule specifies whether to prevent the BlackBerry® device user from sending and receiving MMS messages .
Forum: General 8300 Series Discussion - Curve 08-22-2008, 09:21 AM
Replies: 3
Views: 731
Posted By hevgrant
hi you shouldbe able to when you are in the...

hi you shouldbe able to when you are in the picture select how you want to send it. mms email or bluetooth.

id check you have the wap MMS config service book on your device aswell by going into:...
Forum: BES Admin Corner 08-22-2008, 09:18 AM
Replies: 4
Views: 1,559
Posted By hevgrant
hi not unless you have set an IT policy to block...

hi not unless you have set an IT policy to block them no. If yougo to the gobal tab on the server and select edit properties and then select IT policies you can scroll through and see which ones are...
Forum: BES Admin Corner 08-22-2008, 05:11 AM
Replies: 1
Views: 882
Posted By hevgrant
blackberry that supports japanese text

Do you know which models of bb support or recognise japanese text
Forum: BES Admin Corner 05-21-2008, 05:18 AM
Replies: 10
Views: 6,900
Posted By hevgrant
How often does the reconciliation from the...

How often does the reconciliation from the blackerry device happen? If I delete or read a mail on the handset it updates my inbox within seconds and if I delete a mail from my inbox, it updates the...
Forum: BES Admin Corner 05-20-2008, 09:47 AM
Replies: 10
Views: 6,900
Posted By hevgrant
jadey, Yes it does, through its membership...

jadey,

Yes it does, through its membership of a group. Its not explicitly named though.

Apologies, thought I had sent this earlier.
Forum: BES Admin Corner 05-20-2008, 02:49 AM
Replies: 10
Views: 6,900
Posted By hevgrant
Hi There is another using having the same issue ...

Hi There is another using having the same issue

All deletions and filing of mail made on BB has no effect on mailfile.

Delete on set to.....Mailbox and Handheld
On conflicts set...
Forum: BES Admin Corner 05-20-2008, 02:18 AM
Replies: 10
Views: 6,900
Posted By hevgrant
hi jadey everything is working now. I had the...

hi jadey everything is working now. I had the user reset the delete on to mailbox and handheld and on conflicts mailbox wins. he had advised previously that these were alredy set tot his.
Forum: BES Admin Corner 05-19-2008, 05:51 AM
Replies: 10
Views: 6,900
Posted By hevgrant
Changes made to amil on the BB are not...

Changes made to amil on the BB are not replicating back to the main mail file. This includes items, such as mail deletion and mail items moved to folders. Deletion/cancellation of calendar items &...
Forum: BES Admin Corner 05-19-2008, 05:25 AM
Replies: 3
Views: 941
Posted By hevgrant
Hi The time zone is set to london dublin

Hi The time zone is set to london dublin
Forum: BES Admin Corner 05-19-2008, 04:02 AM
Replies: 3
Views: 941
Posted By hevgrant
lotus calendar synchronisation

i have a user on lotus domino whos calendar appointments are coming through an hour ahead on their blackberry device. I have found several fixes to this for outlook but nothing for lotus, is anyone...
Forum: BES Admin Corner 05-19-2008, 03:37 AM
Replies: 10
Views: 6,900
Posted By hevgrant
blackberry not synching with lotus notes

Hi,
WE have a client who is running lotus notes and their device is not synchronising changes between the device and the desktop. everything synchs in the other direction. any advise
Forum: BES Admin Corner 10-16-2007, 07:00 AM
Replies: 4
Views: 767
Posted By hevgrant
hi thanks, i thought my gut instinct was correct....

hi thanks, i thought my gut instinct was correct. the options are to sort by subject priority due date status
Forum: BES Admin Corner 10-16-2007, 03:23 AM
Replies: 4
Views: 767
Posted By hevgrant
tasks

with tasks are you limited to the 4 options on the handset or is there a way to change these at server level? My guess would be that what's on the handset is what you can do. Can anyone let me know...
Forum: General BlackBerry Discussion 10-03-2007, 10:10 AM
Replies: 4
Views: 1,063
Posted By hevgrant
Hi, sorry for not replying Ive been off sick...

Hi,

sorry for not replying Ive been off sick
I have checked with one of my colleagues and they have advised that it sounds like the users are part of an admin group either on the bes or exchange
Forum: BES Admin Corner 09-28-2007, 07:48 AM
Replies: 11
Views: 11,384
Posted By hevgrant
thanks

thanks
Forum: BES Admin Corner 09-28-2007, 05:48 AM
Replies: 11
Views: 11,384
Posted By hevgrant
this was set already. hes just advised that one...

this was set already. hes just advised that one message from yesterday was there. is there any way to pull the other messages through
Forum: BES Admin Corner 09-28-2007, 05:06 AM
Replies: 11
Views: 11,384
Posted By hevgrant
hi theyve tried this and it still doesnt work

hi theyve tried this and it still doesnt work
Forum: General BlackBerry Discussion 09-28-2007, 05:02 AM
Replies: 4
Views: 1,063
Posted By hevgrant
are the users set up as domain users? Ive come...

are the users set up as domain users? Ive come accross this in the past and the users concerned were domain
Forum: BES Admin Corner 09-27-2007, 08:54 AM
Replies: 11
Views: 11,384
Posted By hevgrant
thanks I'll get them to check this

thanks I'll get them to check this
Forum: BES Admin Corner 09-27-2007, 07:24 AM
Replies: 11
Views: 11,384
Posted By hevgrant
Smile blackberry 8300 not syncronising all email folders

hi can anyone help me, i have a user who when he views his subfolders on his 8300 they are showing as empty when they have emails in them.

please offer any advise


thanks
Forum: General Legacy Device Discussion 09-18-2007, 06:13 AM
Replies: 8
Views: 1,151
Posted By hevgrant
which device model is it? as a last resort you...

which device model is it? as a last resort you could try reinstalling the software on the device.
Forum: General Legacy Device Discussion 09-18-2007, 05:28 AM
Replies: 8
Views: 1,151
Posted By hevgrant
Hi mike, As the IT policy is the same as all...

Hi mike,
As the IT policy is the same as all other devices and the sims work fine in alternate devices it sounds as though the device itself may be faulty. I would give vodafone a call and see...
Forum: General Legacy Device Discussion 09-17-2007, 11:02 AM
Replies: 8
Views: 1,151
Posted By hevgrant
have you tried other working sims in that device?...

have you tried other working sims in that device? are all users on vodafone as there have been major outages the past fornight affecting being able to make/receive calls.


I would definatly check...
Forum: BES Admin Corner 09-17-2007, 10:59 AM
Replies: 2
Views: 4,685
Posted By hevgrant
thanks thats fab:smile: (y)

thanks thats fab:smile: (y)
Forum: General BlackBerry Discussion 09-06-2007, 06:46 AM
Replies: 2
Views: 614
Posted By hevgrant
thanks, i thought you should be able to but...

thanks,
i thought you should be able to but then had doubt set in. (y)
Forum: Aftermarket Software 09-06-2007, 05:48 AM
Replies: 305
Views: 46,802
Posted By hevgrant
Smile I'll try it, always up for anything that can make...

I'll try it, always up for anything that can make my blackberry better.
Forum: General BlackBerry Discussion 09-06-2007, 04:15 AM
Replies: 2
Views: 614
Posted By hevgrant
Cool non uk blackberry devices

Hi
can anyone tell me whether you can synchronise a foreign blackberry device with a UK BES.
Forum: BES Admin Corner 09-06-2007, 03:21 AM
Replies: 2
Views: 4,685
Posted By hevgrant
adobe flash

Does anyone know which version of adobe flash Blackberry supports and also whether the H.264 video codec is supported by any device?:smile:
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