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Forum: General 9600 Series Discussion - Tour 04-14-2011, 10:49 AM
Replies: 2
Views: 4,209
Posted By jkotsonas
9650 Bold Trackpad issues?

I've upgraded about 60 of our lines to the (Verizon) 9650 Bold since it was issued back last June.

No problems at all with the trackpad (knocking on wood now).

I've upgraded somewhere around 12...
Forum: General 8300 Series Discussion - Curve 11-30-2010, 01:56 PM
Replies: 0
Views: 5,802
Posted By jkotsonas
retrieving saved emails/messages

Howdy,
I have an 8330 Curve that is dying, so I swapped it out with a spare device (same model). The End User had some saved messages in the message folder that I wasn't alerted to until after I'd...
Forum: BES Admin Corner 11-29-2010, 05:03 PM
Replies: 0
Views: 1,098
Posted By jkotsonas
some general 5.0.2 questions

howdy,
our network folk decided to upgrade our BES suddenly - I found out upon return from my extended turkey weekend.

So, I've been going through the new BES Admin Web console, trying to...
Forum: General BlackBerry Discussion 08-25-2010, 01:23 PM
Replies: 1
Views: 755
Posted By jkotsonas
possible to edit the subject line of an email on a BB?

Hello,
Had someone ask me this, and I could've sworn you could, but maybe I was confused...

Our Support folk use a BB for their on call duties. They respond to urgent pages etc... When an...
Forum: General 8300 Series Discussion - Curve 06-14-2010, 11:14 AM
Replies: 0
Views: 737
Posted By jkotsonas
Yahoo email no longer synching (deleting) off BB

Howdy,
I did a search, but didn't stumble across my specific issue, but apologies if this has been addressed and I missed it.

We are on a BES, with Exchange 2003. Outlook emails are synching...
Forum: General BlackBerry Discussion 03-25-2010, 04:00 PM
Replies: 2
Views: 882
Posted By jkotsonas
Awesome. Thanks very much for your reply/info! ...

Awesome. Thanks very much for your reply/info!

- jim
Forum: General BlackBerry Discussion 03-25-2010, 12:34 PM
Replies: 2
Views: 882
Posted By jkotsonas
Service in Rwanda?

This is probably both a bit odd and a long shot but...

We have one of our upper mgmt. folk taking a 6 month leave and traveling to Rwanda.

She currently is on a Verizon device, but after...
Forum: General BlackBerry Discussion 01-28-2010, 11:23 AM
Replies: 5
Views: 1,947
Posted By jkotsonas
Thanks. I should clarify one part of that, as I...

Thanks. I should clarify one part of that, as I was getting interrupted about a bazillion times whilst trying to type it out...

The BES services running under the domadmin account did not...
Forum: General BlackBerry Discussion 01-27-2010, 11:57 AM
Replies: 5
Views: 1,947
Posted By jkotsonas
In case anyone is interested.... Turns out...

In case anyone is interested....

Turns out it's been a bit more involved than just an isolated device/sync issue. We ended up w/ about 10 people reporting the same issue, and a check of a log...
Forum: General BlackBerry Discussion 01-19-2010, 01:35 PM
Replies: 5
Views: 1,947
Posted By jkotsonas
A belated "thanks" for your reply/info. I...

A belated "thanks" for your reply/info.

I don't believe that it's due to a DM setting/issue. Since my orig. post I've had 3 diff. EU report calendar synching issues - and none of the 3 have done...
Forum: General BlackBerry Discussion 01-14-2010, 05:54 PM
Replies: 5
Views: 1,947
Posted By jkotsonas
unable to create calendar appoint. on BB

Howdy,
I have 1 end user (out of 200) who is unable to create calendar appointments w/ invites on their BB. They receive a "system error in sending" message.

I created a test appointment and...
Forum: BES Admin Corner 12-11-2009, 06:19 PM
Replies: 5
Views: 2,591
Posted By jkotsonas
nice. thanks very much for your reply & info.

nice. thanks very much for your reply & info.
Forum: BES Admin Corner 12-11-2009, 10:48 AM
Replies: 5
Views: 2,591
Posted By jkotsonas
Thanks much for both of your replies. Eramer...

Thanks much for both of your replies.

Eramer - I was aware of the info you relayed, but one follow up question. If we send the "erase & disable" command but the device is off - so it doesn't...
Forum: BES Admin Corner 12-10-2009, 02:55 PM
Replies: 5
Views: 2,591
Posted By jkotsonas
wiping device via BES question

Howdy,
If a device gets reported as lost/stolen, and you send the "erase data and disable handheld" command via the BES, what all exactly gets wiped off hte device - everything, including...
Forum: BES Admin Corner 11-09-2009, 02:02 PM
Replies: 0
Views: 1,187
Posted By jkotsonas
"Error 413" browser question

Hello,
I've had a few EU who have experienced the ol' "413" error when trying to access certain web sites (myself included).

Sometimes, but not always, clearing the cache and setting the browser...
Forum: General 8300 Series Discussion - Curve 11-09-2009, 01:09 PM
Replies: 5
Views: 1,403
Posted By jkotsonas
Update for those interested... Device still...

Update for those interested...

Device still crashed only when the BT headset was attached. T-Mobile had me first reload the OS, which didn't work. They then had me wipe the device and reactivate...
Forum: General 8300 Series Discussion - Curve 11-02-2009, 11:39 AM
Replies: 5
Views: 1,403
Posted By jkotsonas
Update - so it appears that the Bluetooth may be...

Update - so it appears that the Bluetooth may be the issue here. I had the EU turn it off (in Manage Connections), and the device was fine.

Once he turned it back on, it started rebooting/crashing...
Forum: General 8300 Series Discussion - Curve 11-02-2009, 10:59 AM
Replies: 5
Views: 1,403
Posted By jkotsonas
Daughain/monkeypaw, Thanks very much for the...

Daughain/monkeypaw,
Thanks very much for the replies.

Regarding the power lines/transmitters... possibly. He has attempted multiple routes home, and it's occurred regardless of the path he takes....
Forum: General 8300 Series Discussion - Curve 10-30-2009, 10:42 AM
Replies: 5
Views: 1,403
Posted By jkotsonas
Odd rebooting/crashing behaviour

Maybe someone here has some experience w/ this.

I have and end user w/ a T-Mobile 8320 Curve. The device keeps crashing, but only at certain points in the day.

The EU had the wifi connection...
Forum: General BlackBerry Discussion 10-01-2009, 01:18 PM
Replies: 0
Views: 633
Posted By jkotsonas
General BB Desktop Mgr compatibility question

We're currently using BB Desktop Mgr ver. 4.7 on our laptops.

With the 5.0 OS looming, I've read that you'll need Desktop Mgr ver. 5 in order for the desktop mgr to work w/ devices running the 5.0...
Forum: General 8300 Series Discussion - Curve 06-25-2009, 11:43 AM
Replies: 7
Views: 1,245
Posted By jkotsonas
I agree and that's pretty much our policy as...

I agree and that's pretty much our policy as well. However, we do have exceptions which is one reason I was playing around w/ it in the first place.
Forum: General 8300 Series Discussion - Curve 06-24-2009, 04:56 PM
Replies: 7
Views: 1,245
Posted By jkotsonas
well there you go. I set up our FSC Director's...

well there you go. I set up our FSC Director's Earthlink account on her company issued device, and thought her's was separate.

But I just inquired and she's experiencing the same thing I just...
Forum: General 8300 Series Discussion - Curve 06-24-2009, 12:10 PM
Replies: 7
Views: 1,245
Posted By jkotsonas
configuring personal email account

For the heck of it I decided to set up my Gmail account on my 8320 BB (T-Mobile device). The aforementioned BB is a work issued device that is synched up/configured to my work exchange account.

...
Forum: BES Admin Corner 05-26-2009, 06:46 PM
Replies: 12
Views: 6,615
Posted By jkotsonas
yeppers. So I finally was able to corral the user...

yeppers. So I finally was able to corral the user and in case anyone still cares... :-)

It turned out to be not some new, undiscovered issue (darn, kinda hoping I'd stumbled onto some never...
Forum: BES Admin Corner 03-20-2009, 11:08 AM
Replies: 12
Views: 6,615
Posted By jkotsonas
Thanks everyone (and yep, we're running BES. I'll...

Thanks everyone (and yep, we're running BES. I'll make sure to use this forum for any future posts).

No real update to relay unfortunately, as the EU decided not to respond to repeated requests...
Forum: BES Admin Corner 03-19-2009, 10:48 AM
Replies: 12
Views: 6,615
Posted By jkotsonas
Thanks much. I fwd that on over but the EU...

Thanks much. I fwd that on over but the EU decided to disappear, so hopefully I'll get an update at some point - which I'll def. post here for the curious.
Forum: BES Admin Corner 03-18-2009, 02:17 PM
Replies: 12
Views: 6,615
Posted By jkotsonas
yeah, it's kinda stumped the band here... As...

yeah, it's kinda stumped the band here...

As far as troubleshootings steps, none really. I searched my device to see if there was a setting, and as I indicated, I reversed the order of the emails...
Forum: BES Admin Corner 03-18-2009, 02:00 PM
Replies: 12
Views: 6,615
Posted By jkotsonas
emails displayed in "reverse" order

I've never seen this before, and so far any/all google attempts haven't dug anything up as well.

I have an EU who is saying the emails on his BB device are being displayed in reverse chronological...
Forum: General BlackBerry Discussion 02-10-2009, 02:01 PM
Replies: 8
Views: 2,598
Posted By jkotsonas
A belated "thanks" for the reply and info. Good...

A belated "thanks" for the reply and info. Good piece of info to have.

Obviously, my last post was incorrect in that changing the settings resulted in a "reconcile now" issue.

I was not aware...
Forum: General BlackBerry Discussion 02-04-2009, 03:20 PM
Replies: 8
Views: 2,598
Posted By jkotsonas
ok. played around w/ it some more and you can,...

ok. played around w/ it some more and you can, but as in most cases, it's one of those "be careful what you ask for" deals.

So after editing the redirector setting(s) in BB Mgr (prev. post), you...
Forum: General BlackBerry Discussion 02-04-2009, 01:53 PM
Replies: 8
Views: 2,598
Posted By jkotsonas
ok. so I phutzed around w/ it and have (sort of)...

ok. so I phutzed around w/ it and have (sort of) figured it out.

Using BB Desktop Mgr (I have 4.3.0.17 installed on my pc), I was able to go into Email settings > Advanced tab > folder...
Forum: General BlackBerry Discussion 02-04-2009, 01:23 PM
Replies: 8
Views: 2,598
Posted By jkotsonas
thanks. enable FR from where - the device,...

thanks.

enable FR from where - the device, outlook, exchange...?
Forum: General BlackBerry Discussion 02-04-2009, 12:59 PM
Replies: 8
Views: 2,598
Posted By jkotsonas
accessing folders other than inbox?

Howdy,
Not sure if this is the right place for this. Apologies if so.

Is there any way, on a BB Curve that's on the Verizon network, where you can access emails in folders other than the inbox?
...
Forum: General BlackBerry Discussion 01-08-2009, 07:37 PM
Replies: 3
Views: 986
Posted By jkotsonas
danke. figured as much, but nice to be sure.

danke. figured as much, but nice to be sure.
Forum: General BlackBerry Discussion 01-08-2009, 04:13 PM
Replies: 3
Views: 986
Posted By jkotsonas
7250 Device - metal face plate question

Here's prob. a silly question, but on the 7250 device, there's that metal face plate that goes around the screen.

If that comes off, is it possible/ok to say, glue it back on? I know you'd want...
Forum: General BlackBerry Discussion 11-11-2008, 11:59 AM
Replies: 4
Views: 1,514
Posted By jkotsonas
just to follow up, it is the carrier who you'd...

just to follow up, it is the carrier who you'd contact for this. Within our standard plan/contract (w/ Verizon) it includes a VM plan. Our "basic" plan allows for 20 vm's (new and saved). There are...
Forum: General BlackBerry Discussion 11-10-2008, 06:37 PM
Replies: 4
Views: 1,514
Posted By jkotsonas
danke. I'll give them a holler.

danke.

I'll give them a holler.
Forum: General BlackBerry Discussion 11-10-2008, 06:33 PM
Replies: 4
Views: 1,514
Posted By jkotsonas
Voice mail limits on a Blackberry

Have someone inquiring if there are limits as to how many voice messages one can have on a Blackberry.

User has an 8330. We're on Exchange 2003 and BB Mgr-Security admin 4.1.3.

Is there a...
Forum: General BlackBerry Discussion 11-03-2008, 03:21 PM
Replies: 3
Views: 1,290
Posted By jkotsonas
Excellent. Thanks much for the reply/info. When...

Excellent. Thanks much for the reply/info. When all the emergencies around here subside, I'll give this a shot :-)
Forum: General BlackBerry Discussion 11-03-2008, 03:18 PM
Replies: 4
Views: 1,959
Posted By jkotsonas
Thanks everyone. The device is activated...

Thanks everyone.

The device is activated properly. Info is correct w/in the BB Server admin and the device is speaking to the server (last contact time is current). Emails are being delivered and...
Forum: General BlackBerry Discussion 11-03-2008, 11:37 AM
Replies: 4
Views: 1,959
Posted By jkotsonas
email reconciliation?

another issue w/ the new T-Mobile Blackberry Pearl 8220 Smartphone.

When I delete emails from my outlook inbox, they are not being deleted on my device.

We run Blackberry Enterprise Server...
Forum: General BlackBerry Discussion 11-03-2008, 11:34 AM
Replies: 3
Views: 1,290
Posted By jkotsonas
Dist. list for SMS texting?

Hello again,

We just recevied some new T-Mobile Blackberry Pearl 8220 Smartphones to test out.

Trying to figure out if it's possible to create a personal dist. list, and then send SMS texts to...
Forum: General BlackBerry Discussion 10-17-2008, 01:58 PM
Replies: 3
Views: 613
Posted By jkotsonas
danke

danke
Forum: General BlackBerry Discussion 10-17-2008, 12:44 PM
Replies: 3
Views: 613
Posted By jkotsonas
Purging emails question

Howdy,
This is undoubtably a very simple (and prob. silly question), but I realized I actually didn't know the answer for sure so here we go...

Say you have your BB email reconciliation set so...
Forum: General BlackBerry Discussion 09-23-2008, 12:06 PM
Replies: 3
Views: 1,092
Posted By jkotsonas
Very nice. Thanks so much for your reply/info. ...

Very nice. Thanks so much for your reply/info.

- jim
Forum: General BlackBerry Discussion 09-23-2008, 11:57 AM
Replies: 3
Views: 1,092
Posted By jkotsonas
Call fwd from a BB device?

Hello,
New to the list/group here. Apologies, as I'm sure this has been covered but my search didn't turn up a definitive answer.

On a BB 7250 (Verizon network) device on a BES network, can one...
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