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Forum: BES Admin Corner 03-10-2007, 12:41 AM
Replies: 2
Views: 2,526
Posted By Zro
Here's the thing...as soon as a deletion or...

Here's the thing...as soon as a deletion or message modification occurrs, the handheld queues up an OTAFM (over the air folder management) command to be sent back to the BES. In this OTAFM command...
Forum: BES Admin Corner 03-10-2007, 12:27 AM
Replies: 36
Views: 3,817
Posted By Zro
The Software Configuration status should say Up...

The Software Configuration status should say Up To Date almost right after you assign the user to the software config. Basically this means that the configuration, IT Policy, and Applicaiton Control...
Forum: BES Admin Corner 03-09-2007, 08:04 PM
Replies: 3
Views: 1,412
Posted By Zro
In your software config, set the application...

In your software config, set the application control policy to <none> at the "Application Software" level, then put the App control policy at the actual DST patch level to be whatever you want.
...
Forum: BES Admin Corner 03-09-2007, 08:00 PM
Replies: 607
Views: 73,752
Posted By Zro
once you've done all the patches and upgrades to...

once you've done all the patches and upgrades to exchange/windows, check to see what the permissions are...if they're still golden, then no need to run the setsendas tool....

Zro
Forum: BES Admin Corner 03-09-2007, 07:58 PM
Replies: 607
Views: 73,752
Posted By Zro
your game is wrong. If you set the time to be...

your game is wrong. If you set the time to be Nov 4th at 1:59am, the clock will tick over to 2:00am. WHY you ask? well, I'll tell you...because 1:00 - 1:59am happen twice that day, so setting it...
Forum: BES Admin Corner 03-09-2007, 07:53 PM
Replies: 7
Views: 2,983
Posted By Zro
no need to security wipe. Just set a new...

no need to security wipe. Just set a new activation password and have the users go to Options > Advance Options > Enterprise Activation, enter their email and the password you set

Another option...
Forum: BES Admin Corner 03-09-2007, 08:24 AM
Replies: 607
Views: 73,752
Posted By Zro
Anyone thinking of doing this, DO NOT set below...

Anyone thinking of doing this, DO NOT set below 30 minutes in a small environment, and you probably don't want to set below an hour and a half in a large environment. App Push takes quite a bit o...
Forum: BES Admin Corner 03-09-2007, 08:22 AM
Replies: 607
Views: 73,752
Posted By Zro
sublimnl: 1) Read permissions for everyone ...

sublimnl:

1) Read permissions for everyone

2) C:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache (Note that this should be created as soon as you create the...
Forum: BES Admin Corner 03-07-2007, 10:41 PM
Replies: 6
Views: 3,278
Posted By Zro
GW uses a Trusted Application Key. I'm...

GW uses a Trusted Application Key.

I'm assuming you are talking about 4.1.2 instead of 4.2. When you installed it, did you install it with the OAPI connector or the SOAP connector? SOAP is...
Forum: BES Admin Corner 03-07-2007, 09:39 PM
Replies: 36
Views: 3,817
Posted By Zro
the -b all parameter is for what BES you want to...

the -b all parameter is for what BES you want to look at to check user stats. If you have multiple BES, you can have it only look at one BES at a time, or all of them at once.

EDIT: Check this...
Forum: BES Admin Corner 03-07-2007, 09:24 PM
Replies: 4
Views: 847
Posted By Zro
This could very well cause issues. You may see...

This could very well cause issues. You may see that calendar appointments between March 11th and April 1 show up on the handheld 1 hour late.

I'd say find some way to upgrade Windows or force MS...
Forum: BES Admin Corner 03-07-2007, 09:14 PM
Replies: 7
Views: 3,592
Posted By Zro
No probs. As for your sig, everyone had to...

No probs.

As for your sig, everyone had to start somewhere :)

Zro
Forum: BES Admin Corner 03-07-2007, 09:13 PM
Replies: 2
Views: 996
Posted By Zro
1) Do a double check on one of the handhelds that...

1) Do a double check on one of the handhelds that 2.3 patch manager is actually applied...it should have resolved a lot of the 0x87 and 0x88 errors.

2) In your software config you have the...
Forum: BES Admin Corner 03-07-2007, 08:54 PM
Replies: 10
Views: 1,106
Posted By Zro
you do not need to update the desktop software if...

you do not need to update the desktop software if you are just doing the synchronization..
BlackBerry (http://www.blackberry.com/select/dst2007/resolutions/desktop_software_impact.shtml)

If you...
Forum: BES Admin Corner 03-07-2007, 06:32 PM
Replies: 7
Views: 2,238
Posted By Zro
delete the Desktop [IPPP]. That's your MDS...

delete the Desktop [IPPP]. That's your MDS service book. after a hard reset the patch manager will try to download via IPPP for BIBS [IPPP] which is your Internet Browser.

For number 1 and...
Forum: BES Admin Corner 03-07-2007, 06:26 PM
Replies: 11
Views: 1,657
Posted By Zro
you could have restored the messages database...

you could have restored the messages database after the app load :)

Backup & Restore > Advanced > open backup file > Restore Messages database

Zro
Forum: BES Admin Corner 03-07-2007, 06:20 PM
Replies: 2
Views: 844
Posted By Zro
The 4.1 attachment service does have some...

The 4.1 attachment service does have some improvements, but most of those would have already filtered down to later 4.0 service packs.

On the newer versions of handheld software, and BES, there...
Forum: BES Admin Corner 03-07-2007, 06:13 PM
Replies: 9
Views: 1,030
Posted By Zro
In answer to the original question, there's no...

In answer to the original question, there's no way to automatically assign a user to a software config when added to the BES. HOWEVER, as the other poster found out/mentioned, if they are assigned...
Forum: BES Admin Corner 03-07-2007, 06:09 PM
Replies: 11
Views: 3,285
Posted By Zro
CDMA does not use SIM cards (as mentioned above)....

CDMA does not use SIM cards (as mentioned above).
The number won't change in the manager until the handheld agent sends that info to the BES. The handheld Agent sends all the handhelds info during...
Forum: BES Admin Corner 03-07-2007, 06:07 PM
Replies: 7
Views: 3,592
Posted By Zro
You are absolutely correct. The SBE/Express BES...

You are absolutely correct. The SBE/Express BES is identical except for being capped at 15 users. After 15 licenses, you need to buy an upgrader key, that will change it to Enterprise version and...
Forum: BES Admin Corner 03-07-2007, 06:05 PM
Replies: 4
Views: 911
Posted By Zro
Make sure the BlackBerry Attachment service is...

Make sure the BlackBerry Attachment service is running on the BES (it is by default) and make sure you have the BB Attachment service/application loaded on the handheld. Should be listed in Options...
Forum: BES Admin Corner 03-07-2007, 06:01 PM
Replies: 14
Views: 1,053
Posted By Zro
That's not necessarily true. Tx1 and Tx2 have...

That's not necessarily true. Tx1 and Tx2 have the same priority...as do Tx0...Tx3 has priority queing. Tx4 & 5 are handled by DART exclusively. Dart does not take carrier calls. Tx0-3 are in the...
Forum: BES Admin Corner 03-07-2007, 08:26 AM
Replies: 4
Views: 2,947
Posted By Zro
the itadminserver process is part of the policy...

the itadminserver process is part of the policy service and the policy service is what does application push. So at the time it was probably trying to push out apps for a bunch of people.

If i...
Forum: BES Admin Corner 03-06-2007, 06:34 PM
Replies: 14
Views: 1,053
Posted By Zro
I've spoken to a couple managers at RIM (while on...

I've spoken to a couple managers at RIM (while on hold in one queue, I've found a good way to minimize my hold time in another queue so I can talk to a manager) and found that DST really is doing a...
Forum: General Legacy Device Discussion 02-21-2007, 05:49 PM
Replies: 5
Views: 1,196
Posted By Zro
For the Pearl; BlackBerry Accessories Store...

For the Pearl;

BlackBerry Accessories Store - BlackBerry 8100 (White)...
Forum: General BlackBerry Discussion 02-17-2007, 08:48 PM
Replies: 33
Views: 3,355
Posted By Zro
Two possibilities 1) you are on a BES that is...

Two possibilities
1) you are on a BES that is behind a proxy that requires the user to enter in authentication info. The patch manager you download from BlackBerry (http://www.blackberry.com) will...
Forum: General 8100 Series Discussion - Pearl 02-17-2007, 08:42 PM
Replies: 2
Views: 1,701
Posted By Zro
it's not a specific type, it's corruption within...

it's not a specific type, it's corruption within your calendar.

I'll say right now that i'm not a Notes guy, so I'm not sure of how to do this, but, if you exported your calendar from Notes, then...
Forum: General 8100 Series Discussion - Pearl 02-17-2007, 08:35 PM
Replies: 3
Views: 1,247
Posted By Zro
Not possible. Can only sync OTA with a BES. ...

Not possible. Can only sync OTA with a BES.

Desktop manager will not sync with a hotmail calendar either.

Zro
Forum: General 8100 Series Discussion - Pearl 02-17-2007, 08:34 PM
Replies: 17
Views: 4,055
Posted By Zro
Here's two quick and easy things that will...

Here's two quick and easy things that will usually fix this for the address book.

1) Go into Address Book > Options and change the sorting order to something other than what it is. Save the...
Forum: General 8100 Series Discussion - Pearl 02-17-2007, 08:30 PM
Replies: 5
Views: 1,136
Posted By Zro
If you watch your BB closely when she sends it,...

If you watch your BB closely when she sends it, do you get a "Decryption failure, please regenerate encryption keys" message?

it is possible for her company to set peer to peer encryption so that...
Forum: General 8100 Series Discussion - Pearl 02-17-2007, 08:25 PM
Replies: 4
Views: 5,936
Posted By Zro
No. There is only a password that is set by...

No. There is only a password that is set by someone (yourself or admin)

Zro
Forum: BES Admin Corner 01-24-2007, 06:42 PM
Replies: 1
Views: 776
Posted By Zro
Sounds like the BES can't write the info into the...

Sounds like the BES can't write the info into the mailbox that it needs. Double check permissions.

Zro
Forum: BES Admin Corner 01-24-2007, 06:40 PM
Replies: 5
Views: 906
Posted By Zro
BEST info on this is at BlackBerry...

BEST info on this is at BlackBerry (http://www.blackberry.com/dst2007) :)

I like the part in there about having the users visit the web page when the patch is available. My only question is if...
Forum: BES Admin Corner 01-24-2007, 06:34 PM
Replies: 4
Views: 3,715
Posted By Zro
Auto More has nothing to do with forwarding...

Auto More has nothing to do with forwarding attachments. The BES sends the first 2K of a message to the handheld when it arrives. If the message is 8K in size then when the BB get's to the 2K limit...
Forum: BES Admin Corner 01-24-2007, 06:32 PM
Replies: 1
Views: 767
Posted By Zro
Try clearing the Calendar db from the handheld...

Try clearing the Calendar db from the handheld (DTM > Backup and Restore > Advanced) then turning wireless sync off, wait 10 minutes, turn back on.

Zro
Forum: BES Admin Corner 01-24-2007, 06:30 PM
Replies: 1
Views: 3,066
Posted By Zro
Sounds stupid, but start at the basics. On the...

Sounds stupid, but start at the basics. On the handheld go to Messages > Options > Email Settings > click bb logo key > select Folder Redirection from the menu and make sure that the handheld is...
Forum: BES Admin Corner 01-24-2007, 06:25 PM
Replies: 5
Views: 960
Posted By Zro
Two quick tests. 1) Remove the user from the...

Two quick tests.
1) Remove the user from the BES, start activation from handheld, does network message get there? If yes, then it's possible that the BES is in fact picking it up, but breaking at...
Forum: BES Admin Corner 01-24-2007, 06:17 PM
Replies: 7
Views: 1,496
Posted By Zro
One way calendar sync, when it works from Outlook...

One way calendar sync, when it works from Outlook to the handheld and not from handheld to Outlook is usually a permissions issue. Do a doublecheck that your BESAdmin account is NOT set up as a...
Forum: BES Admin Corner 01-24-2007, 06:15 PM
Replies: 18
Views: 2,330
Posted By Zro
BES does not use .dat files. Toss that idea...

BES does not use .dat files. Toss that idea right out the window.

In your post with the CDO versions, it looks like you had older CDO on the BES. Make sure they are the same or the BES is...
Forum: BES Admin Corner 01-24-2007, 06:09 PM
Replies: 2
Views: 749
Posted By Zro
check the filters on the handheld and in Outlook ...

check the filters on the handheld and in Outlook

Zro
Forum: BES Admin Corner 01-24-2007, 06:08 PM
Replies: 9
Views: 2,788
Posted By Zro
Just to add my $0.02 worth, I'm going to address...

Just to add my $0.02 worth, I'm going to address the browsing aspect....

When a BB requests a page from the web, the request is sent to the MDS service (yea, i'm omitting the router connection to...
Forum: BES Admin Corner 01-24-2007, 06:03 PM
Replies: 6
Views: 2,024
Posted By Zro
Did you get a request for MDS or MDSS? MDS...

Did you get a request for MDS or MDSS?

MDS is installed all the time and is used for browsing.
MDSS is for creating SOAP based web applications that get pushed to the handhelds.

Sorry, don't...
Forum: BES Admin Corner 01-24-2007, 08:11 AM
Replies: 14
Views: 4,900
Posted By Zro
That would be the Enterprise/Prosumer services. ...

That would be the Enterprise/Prosumer services. In order to be on a BES, you have to have BlackBerry Enterprise Services provisioned by the wireless provider. Some wireless providers charge more...
Forum: BES Admin Corner 01-24-2007, 08:08 AM
Replies: 6
Views: 1,055
Posted By Zro
BES 4.1.2 actually has a link under the sync...

BES 4.1.2 actually has a link under the sync system address book one that is a "clear and sync system address book"....makes things much easier.

Found out about this when I ran into the issue and...
Forum: BES Admin Corner 01-23-2007, 11:59 PM
Replies: 2
Views: 1,101
Posted By Zro
Stupid question, is the BIS account and BES...

Stupid question, is the BIS account and BES account the same mailbox?

If BIS is set up, then BIS is set up. So the difference is where the messages are coming from. If you have the same mailbox...
Forum: BES Admin Corner 01-23-2007, 11:49 PM
Replies: 1
Views: 750
Posted By Zro
Go through the install guide's requirements. Do...

Go through the install guide's requirements. Do it step by step and you'll find that you missed something.

For example, using GroupWise BES, if you don't have the GW client installed on the...
Forum: BES Admin Corner 01-23-2007, 11:45 PM
Replies: 3
Views: 1,024
Posted By Zro
or if you're asking how many ways can a...

or if you're asking how many ways can a blackberry be activated on a BES then the answer is 2.5.

1) Wirelessly using the Enterprise Activation
2) Wired using the USB cable and connecting to the...
Forum: BES Admin Corner 01-23-2007, 11:36 PM
Replies: 18
Views: 23,245
Posted By Zro
if you have already set the activation password...

if you have already set the activation password then you can do the activation wirelessly...just put your email address and the password you set into the enterprise activation icon on the handheld...
Forum: BES Admin Corner 01-23-2007, 11:31 PM
Replies: 14
Views: 4,900
Posted By Zro
Refused by handheld is NOT that RIM had...

Refused by handheld is NOT that RIM had deactivated the PIN. if RIM had deactivated the PIN then the message would never get to the handheld to be refused.

I personally think that the BlackBerry...
Forum: BES Admin Corner 01-23-2007, 11:19 PM
Replies: 4
Views: 777
Posted By Zro
With a 4.1 BES you can right click the column...

With a 4.1 BES you can right click the column headers in the user list and add additional fields. Phone number should be one of them.

This does require that the handheld is also running 4.0 or...
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