Coast,
Although you feel your experience here might have been rougher than usual, I don't think you will find a more highly committed, knowledgeable, passionate (about BB) group of people than the folks you are talking to. If there is anything that I have learned here is that they are here to help, and I don't think they are asking you for anything that they wouldn't ask anybody else. For the most part, this is a fact-based, scientific group. They thirst for the knowledge too, if presented with a reasonable set of data. To date, you have not offered anything tangible.
For folks to help you, they need data...as many facts as possible. Explain the situation more fully.
Model, Operating system, explanation of the situation, copy of the email (sanitized of course) all would be helpful. Also, your or your friend's course of action (did you contact RIM? TMO? A computer security expert?) and the response.
Hearsay, rumor, and innuendo cannot help you resolve this. Post the computer expert's name (if he is indeed an expert, he would have to be publicly recognized as one), or his companies bio's. Post links to your research. If you do, you will gain respect from this group, for advancing the cause of BB knowledge. Hell, Lunk might even devote a FAQ to you if you have some credible information.
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"out of chaos comes opportunity"
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