Difficulty loading new apps to 8320
Handango is selling s/w for the Blackberry Curve, however most if not all will not install on BB8320.
Just got off the phone with RIM, THEY ASKED ME TO SEND THEM COPIES OF THE S/W I HAD PURCHASED [woops] from Handango,{ 5 different utilities}, while i was on the line they tested to see if it works on their 8320's, they didnt. I asked if RIM would be releasing a new DM, he said NO, they are contacting HANDANGO about this, and the code on the s/w will have to be redone for the 8320. They're going to get back to me within 24 hours, hopefully this will be resolved in a few days I guess we now know why people are having problems installing apps |
Examples (names of the software) please?
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WorldCam - Live WebCam Viewer Smart Converter IM+ for Skype BBSmart Email Viewer I also ordered , but haven't received it as of yet Voice on the Go - Listen to your email and reply by voice (hands-free) |
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Make sure the software says that it works on the 83xx. If it doesn't, most likely, it will not work.
If it does say it works and it doesn't, you better contact Handango and let them know. |
I just don't buy anything from that company at all. If I can't buy the software directly from the developer then I don't really need it that badly.
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BBSmart Email Viewer works with the 8320. There are a few of our users with this device. And I know as well that IM+ works with the 8320 also. I've got a test 8320 sitting right here running both BBSmart and IM+.
I'm guessing the most likely problem is your Desktop Manager install is busted. Let me guess, you are getting the "No additional applications designed for your device were found" when you try and install any of the applications using your DM? It's a common problem caused by a mismatch between the BlackBerry OS you have installed on your PC and the OS you have installed on your BlackBerry. If you want to install BBSmart Email Viewer Over-The-Air, navigate to the following site with the BlackBerry Browser and follow the prompts: BBSmart OTA Install EDIT: I just noticed you mentioned RIM tested those applications and told you they didn't work...I'm not sure why they would say this because there are quite a few people within RIM using our software on the latest devices (we've done several deployments for them) and I've never heard anything about troubles with the 8320. Cheers, eZainny. |
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Cheers, eZainny. |
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In general, application developers for the BlackBerry do not target specific device models. There are exceptions to this case where we will target specific hardware-only features (like "Pimp My Pearl" which does trackball coloring for the Pearl and location aware applications which utilize GPS functionality on the 8800), but these are rare. Mostly, we target major OS releases. So 4.0, 4.1 and 4.2. The Pearl, 8800, 8300 (and all its variants including the 8320) all ship with OS 4.2 (or a minor variant) and so an application that works with the 8800 should 99.99% of the time (unless it is one of the exceptions mentioned above) work on the 8300 and all its variants without any modification. Hope that clears things up :) (and again, sorry to get so spammy!) |
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Try this thread. http://www.blackberryforums.com/gene...ng-8320-a.html |
Yea, this original post is somewhat libelous in it's effect, if not in its intent.
I am not sure what the original poster meant by "will not install", I have a feeling that the issue is that the 8320 OS must be installed on the PC before a desktop install can be performed of additional software. |
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numetheus, please check your PMs for one from me. Thanks.
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BlackBerry Support <help@blackberry.net> Save Address Reminder To: Cc: Subject: Re: RQST00004210578 Date: Mon, 1 Oct 2007 04:05:22 +0000 [View Source] Hello Stanley, Thank you for contacting BlackBerry Customer Support. We are pleased to assist you. After we have ended our interaction earlier, I did some testing on my BlackBerry 8320 to replicate the issue. I do have the exact same error prompt that you were facing. |
Would you at least clue us in on the error you are getting at installation?
The fact that many of Handango's applications do work on the 8320 is attested to by many of the posters in this thread. |
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"I proceeded on to download and install the BlackBerry 8320 Handheld Software (v 4.2.2.171). After installing the BlackBerry Handheld Software, I am able to add the four applications which you sent me earlier. All the applications are working fine now on my BlackBerry 8320, except that it is prompting me for the verification codes. I do recommend you to replicate the same steps I did as follow: 1. Download and Save to the Desktop, the BlackBerry 8320 Handheld Software (v 4.2.2.171) from Unsupported Browser 2. Install the software after the download has been completed. 3. Launch the BlackBerry Desktop Manager 4. Run through the process of adding the applications again If you require further assistance, please don't hesitate to contact us either by replying to this message or by calling us at 1-877-255-2377. Thank you again for contacting us. You have a good evening, Stanley. Sincerely," |
Good to know. That is exactly the process that was recommended to you yesterday afternoon in your similar/duplicate thread.
http://www.blackberryforums.com/gene...pe-et-all.html I am taking the liberty to change the inaccurate title of this thread. Glad to know it is working. |
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Also, i only posted after being told this from RIM............ |
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