BlackBerry Forums Support Community

hello, have anyone seen this hotfix5 for BES 4.1.4

referring to this KB from RIM

Cannot open a Microsoft Word 2007 attachment on the BlackBerry device

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Doc ID : KB13460
Last Modified : 2007-07-16
Document Type : What Is

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Environment
BlackBerry® device
BlackBerry® Enterprise Server
SDR104728

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Details
When a Microsoft® Office 2007 document is sent as an attachment, the attachment will not open on the BlackBerry device. The BlackBerry device will display the following error message:

Unrecognized document format

To resolve this issue, upgrade to BlackBerry Enterprise Server software version 4.1 Service Pack 4, Hotfix 5, which includes support for Microsoft Excel® 2007, Microsoft PowerPoint® 2007, and Microsoft Word 2007.

By default, documents created in the next release of Microsoft Office products will be based on new, XML-based file formats. Distinct from the binary-based file format that has been a mainstay of past Microsoft Office releases, the new Office XML Formats are compact, robust file formats that enable better data integration between documents and back-end systems. More context at: http://www.microsoft.com/office/prev...rview.mspx#top

With such formats supported as a future document standard on MS Office documents, the BlackBerry Enterprise Server needs to distill the XML file formats so that its content can be appropriately be rendered in native UCS format (in a similar to its suport for Microsoft Office files). The types include docx: dotx: xlsx: pptx: ppsx.