She scratched my phone!
So when I got my phone, I couldn't figure out how to get the sim card in properly (rtfm much?) and it got stuck. I took the phone to my local t-mo store, and asked for help.
So the girl who helped me decided to use some sort of straight razor type of device. She got it out, but my phone now has a massive scratch on the back. I hadn't had the phone for two hours and she damaged it. According to T-Mo, my options now are to purchase a new one or live with the scratch. I'd be wrong to go up to the store and shove this phone down her throat right? But she gets away with making mine look old and beat within two hours of taking it out of the box. This is going to make me cry. |
Ouch! I think you should talk to the manager there, with the employess present so there is no disagreement as to what happened.
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They told you you couldnt exchange it, when they caused the damage?
... Um... yea... dont let that fly... Call customer care and threaten to cancel... They'll bend over backwards for ya... |
JSanders has good advice. Go back to the store, talk to the manager with the employee present.
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I probably should have done it the day of. I've been pissed and stewing about this all week.
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Go back to store and talk with manager or call customer care.
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Customer care says to go talk to the store manager so I'm going to do it in the morning. They're closed by now.
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That blows man...good luck with getting it fixed and or replaced.
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Wirelessly posted (hope is everything!)
Absolutely talk with a manager This is why we aren't supposed to do any kind of work on a phone. If we as reps cause damage ATT is liable |
on the back like the battery door. Hell just buy a new battery door.
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They screwed it up, I'd either talk to a manager or call customer support.. There is reason a employee should treat a customer's property like that damage and so deal with it.. I would have probably cancelled everything on the spot...
It isn't a mattery of the battery door just a matter of repsect and consideration at that point.. |
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For sure, call t-mobile and complain, they will usually listen.. |
Welp, I just came from the store. Turns out it was a manager that scratched my phone. Conveniently, she's not there, and the manager on duty can't do anything. In fact he said, "It's just a scratch". I should now go back on Monday when she'll supposedly be in the store and try to get this resolved. Is it me or was that a ridiculous blow off/run around?
I have a mind to box this one up and send it right back to them and call the credit card company. More than one way to skin a cat. Yeah I'm still upset. |
That's ridiculous. I say call T-Mobile customer care again and keep complaining - especially now that it was a manager who did that.
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You spoke to 2 managers who don't seem to give a damn... If I was try and give them one more shot I would call corprate and advise them what's going on.... |
What Steve says is true. In the first 30 days of the purchase, they have to take it back, except with a damaged device, SO be sure to return it to the manager who damaged it.
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