Service Books/no email after .93 upgrade
Hi:
Its been about 12 hours since I upgraded, I tried re-sending service books etc.. Still not receiving email, don't have my browser or myfaves. Everything else works and upgraded fine. My question is, would it be a bad idea to call T-mobile and ask them to resend my service books and refresh myfaves and browser? I don't want them to know I am using 4.5... Thanks |
I see you said you've done this... but as a refresher (and for others):
All steps described here: My Email Stopped Arriving - BlackBerryFAQ Did you do a HRT > Register? |
Quote:
|
Yep. You don't need to tell them that you are running 4.5. If they ask your OS version, tell them 4.2, as I honestly don't think this is a OS issue.
Have you tried deleting all the service books related to email, browser, provisioning and my faves, and then rebooting the BB... verify visually the SBs are deleted... then do the HRT register or Send SBs from the BIS? |
Quote:
|
Quote:
Please forgive me for asking this question as I have never had to roll back a OS or re-install. Can someone point me to how to either re-install this .93 or roll back to .81?? I greatly appreciate the help!!! |
Rollbackk = downgrade, on your PC > Control Panel > Add/Remove Progs, remove the .93 OS, and make sure the older OS .81 is still installed. Open DM > App loader and proceed with the downgrade. The loader will downgrade the OS.
Or, do a JL Cmder wipe and load .93 back on there. I am just sure it should work. |
Quote:
|
Just saw this thread Helmster - see my reply in the other thread, I had some similar minor issues. Mine eventually worked themselves out after time. :(
|
Quote:
I upgraded to .93, registered handheld, resent service books (numerous times), deleted and re-added my email adresses and still no email or internet explorer browser (just t-zones). I am at my wits end with this. Seems to be an issue (as Rivie pop) pointed out earlier. I guess I have to wait and see... :? |
|
Helmdawg, with JL_cmder, you may need to give it several tries with both battery in and out. It will recover 95% of all BlackBerrys, and those usually have serious issues with no OS loaded, etc. I just gotta believe it will work.
|
Quote:
|
Quote:
I was able to wipe my BB with the battery in and it gave me the 507 message. Right now I am loading the OS which didn't seem to have my 3rd party apps. etc.... Do I load my back-up once the OS has installed? Please bear with me as this is the first time I had to fix my BB this way. Thanks |
Well, you are in a good direction then.
Yes you will have to reload your third party apps, again, fresh (which is not always a bad thing with a new OS--I did this twice and my BB seemed so much snappier and quicker), and probably a goodly higher amount of file free. |
Quote:
Further, I just realized that I didn't get docs to go because I deleted the ALX when optimizing prior to this fiasco. Does that mean I will have to re-install the OS on my PC and re-register to get sheets to go? |
This might be obvious but have you connected via desktop manager and reset your encryption key? I've very infrequently had to go into desktop manager under the advanced email item and manually regenerate the encryption key. I've done this with outlook open and connected to my exchange server. I would try it.
SMF |
I don't think this user is on a BES that would require an encryption key.
@ Helmdawg... wow! NOT receiving the service books has got to a carrier issue then. That has been the hangup each time, hasn't? When you go to Options > Adv > Service Books... it is completely empty? You never get the Registration message in your message folder AFTER the service books are resent or a HRT registration? How old is this device? If it is still in warranty, I am about to suggest a return if you can... but if it is a SB sending problem, I don't know it would help that. One more Q: Go to your BIS account and SURE your PIN is still registered with your BIS account. |
Quote:
I am/have been on the phone with RIM for 90 minutes and counting. They are going to "re-set" my data.. I am actually waiting for them to let me know they are done. They did say this has happened latley, mostly from the OLD facebook application but that is not the case for me since I don't have it installed. Will touch back to let you know. |
Please do.
TMo has pushed the facebook install shortcut to their devices, but if you haven't isntalled it, it should not affect you. I know you'll update us. Are you ever getting the registration message--and no SBs at all install in your SB screen? Pardon me if you have answered this, I don't see it. |
All times are GMT -5. The time now is 06:34 PM. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.