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-   -   Phone numbers not appearing on user account profile on BES version 4.1 (http://www.blackberryforums.com/showthread.php?t=202234)

MontLeeWireless 08-26-2009 10:21 AM

Phone numbers not appearing on user account profile on BES version 4.1
 
Rookie BES support specialist need to understand how a few users are on the BES and their mobile phone number is missing? How are they able to make contact? Thank you.

x14 08-26-2009 10:55 AM

BES collects the phone number from the SIM card. If the phone number is not entered on the SIM card it will not show up.

MontLeeWireless 08-26-2009 11:54 AM

Ok. So those must be old outdated SIM cards. Thanks x14!

ImyDaSaint 08-26-2009 03:57 PM

Phone number needs to be programmed on each SIM:

Options>Advanced Options> SIM> (menu option) Edit SIM Phone Number

usererror 08-26-2009 04:14 PM

We had that issue with a few users, but Alltel doesn't use SIM Cards. Now we're on BEs 5.0 and I haven't gone looking for if those users are still missing the phone numbers in their 'profile' on the server.


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