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-   -   BES 5.0.1 Monitoring issue (http://www.blackberryforums.com/showthread.php?t=213509)

troykent 12-11-2009 04:24 PM

BES 5.0.1 Monitoring issue
 
Just got 5.0.1 up and running with about 100 users (still have around 50 on the temp BES server). well thought i'd look at the monitoring feature i chose to install.

tried to hit the web page from the server and it's no go. if i do it from my workstation i get "The requested resource (/webconsole:8443/appMain.html) is not available." but the webserver is working with administration of the BES.

is there an issue here i wasn't aware of? i can't seem to find anything on it? we use other products to actually tell us if the server is up or not and the blackberry services. i just wanted to see what RIM's in house app offered.

any ideas?

troykent 12-15-2009 03:39 PM

bump?

Raiden 02-04-2010 08:27 AM

Same issue

RadHaz75 02-04-2010 09:07 AM

do you have multiple bas in the pool, if so behind a load balancer? what do the tomcat logs say?

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Monitoring Service\external\tomcat\logs

I have 2 BAS behind a hardware LB set to LB geographically. so when i setup monitoring and pointed it to the pool name it would sit there and never connect so the monitoring page wouldnt load. i changed the pool name to one of the specific BAS servers and it started working.

HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Administration Service

set BASDNSRoundRobinHostName to the FQDN of one of the physical BAS server names. it works but its still a workaround. rim has SDR311648 for the issue but no resolution yet.

Raiden 02-05-2010 04:33 AM

BBMS-ENG LOG

(02/05 10:59:43:454):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:00:13:500):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:00:43:999):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:01:14:496):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:01:44:996):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:02:15:493):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:02:45:993):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:03:16:490):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:03:46:990):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:04:17:487):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:04:47:532):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:05:18:32):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:05:48:390):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:06:18:888):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:06:49:387):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:07:19:884):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:07:49:961):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:08:20:115):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:08:50:332):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:09:20:582):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:09:50:611):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:10:21:109):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:10:51:608):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:11:21:668):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:11:51:746):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:12:21:759):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:12:51:851):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:13:22:351):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:13:52:411):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:14:22:487):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:14:52:533):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:15:22:548):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:15:52:562):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:16:23:59):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:16:53:105):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics
(02/05 11:17:23:118):{Timer Thread} [load_manager:collectMetrics:34] [INFO] Collecting load metrics

Raiden 02-05-2010 04:34 AM

BBMS-APP LOG

(02/05 11:19:58:640):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:19:58:717):{Dummy-1} [util:attemptToConnect:69] [INFO] Successfully connected to the database
(02/05 11:19:58:796):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:19:59:30):{Dummy-1} [control:__init__:33] [INFO] Monitoring control component startup complete.
(02/05 11:19:59:30):{Dummy-1} [client_console:__init__:295] [INFO] Client console component startup complete.
(02/05 11:19:59:46):{Dummy-1} [state_cache:__init__:60] [INFO] StateCache startup complete.
(02/05 11:19:59:46):{Dummy-1} [service_definitions:__init__:20] [INFO] Service definitions component startup complete.
(02/05 11:19:59:46):{Dummy-1} [thresholds:__init__:35] [INFO] Threshold application component startup complete.
(02/05 11:19:59:155):{Dummy-1} [threshold_processor:__init__:415] [INFO] Threshold Processor startup complete.
(02/05 11:19:59:171):{Dummy-1} [alarm_panel:__init__:27] [INFO] Alarm Panel startup complete.
(02/05 11:19:59:171):{Dummy-1} [messaging:__init__:23] [INFO] Messaging startup complete.
(02/05 11:19:59:171):{Dummy-1} [config_panel:__init__:39] [INFO] Config Panel startup complete.
(02/05 11:19:59:171):{Dummy-1} [notifications:__init__:36] [INFO] Notifications startup complete.
(02/05 11:19:59:187):{Dummy-1} [reports:__init__:131] [INFO] Reports Component startup complete.
(02/05 11:19:59:265):{Dummy-1} [notifier:loadEmailHandler:60] [INFO] Loading Email handler
(02/05 11:19:59:296):{Dummy-1} [notifier:loadEmailHandler:66] [WARNING] No email handler config found. Load failed.
(02/05 11:19:59:296):{Dummy-1} [notifier:loadHandlers:73] [INFO] Load SNMP Trap handler
(02/05 11:19:59:467):{Dummy-1} [notifier:loadHandlers:77] [INFO] Load UI handler
(02/05 11:19:59:467):{Dummy-1} [notifier:loadHandlers:81] [INFO] Load SMS handler
(02/05 11:19:59:467):{Dummy-1} [notifier:loadHandlers:85] [INFO] Load PIN handler
(02/05 11:19:59:467):{Dummy-1} [charting:__init__:112] [INFO] Charting startup complete.
(02/05 11:19:59:467):{Dummy-1} [datarequestcomponent:__init__:41] [INFO] Data Request Component startup complete.
(02/05 11:19:59:467):{Dummy-1} [dd:__init__:97] [INFO] Device Diagnostics Component Started
(02/05 11:19:59:467):{Dummy-1} [aggregation:__init__:36] [INFO] Data aggregation component startup complete.
(02/05 11:20:00:78):{Peer(App)} [peer:run:1013] [INFO] EndPoint (App) started and bound to ('10.102.242.23', 55500)
(02/05 11:20:01:78):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (Engine) at (u'ZAMDV30004.VODACOM.CORP', 55501)
(02/05 11:20:02:140):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (Engine) at (u'ZAMDV30004.VODACOM.CORP', 55501)
(02/05 11:20:03:140):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (UI) at (u'ZAMDV30004.VODACOM.CORP', 55503)
(02/05 11:20:03:625):{Notifier:2} [smsutil:init:118] [ERROR] Init Failure (0): Operation timed out waiting for (OK)
(02/05 11:20:07:62):{Notifier:2} [smsutil:init:118] [ERROR] Init Failure (1): Operation timed out waiting for (OK)
(02/05 11:20:07:62):{Notifier:2} [notifier_handlers:scanPorts:253] [INFO] Detected compatible SMS devices: []
(02/05 11:20:10:983):{PeerRecvQueue:2} [peer:connection_failed:830] [WARNING] Connection failed for (UI) at (u'ZAMDV30004.VODACOM.CORP', 55503)

Raiden 02-05-2010 04:36 AM

BBMS-DCS
(02/05 11:19:59:750):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:19:59:780):{Dummy-1} [util:attemptToConnect:69] [INFO] Successfully connected to the database
(02/05 11:20:00:30):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:20:00:405):{Dummy-1} [db_connection_manager:__init__:97] [INFO] Database connection pool for [BMSDB] initialized. Min connections: 4. Max connections: 10. Available connections: 4
(02/05 11:20:00:515):{Dummy-1} [dcs_util:_loadConfig:103] [INFO] Loaded config: {'target': 3400, 'max': 4000, 'delta': 14, 'msg_days': 14, 'db_name': u'BMSStore', 'pass': 100, 'threshold': 3200}
(02/05 11:20:00:515):{Thread-2} [persist:run:36] [INFO] Starting persistence agent
(02/05 11:20:00:687):{Peer(DCS)} [peer:run:1013] [INFO] EndPoint (DCS) started and bound to ('10.102.242.23', 55502)
(02/05 11:20:01:687):{Dummy-1} [peer:connection_failed:830] [WARNING] Connection failed for (Engine) at (u'ZAMDV30004.VODACOM.CORP', 55501)
(02/05 11:21:00:720):{Thread-3} [dcs_util:hasLimit:109] [INFO] DB edition: Standard Edition (64-bit)
(02/05 11:21:00:736):{Thread-3} [dcs_util:hasLimit:114] [INFO] No size limit for installed DB edition, checks will not be performed

Raiden 02-05-2010 04:36 AM

Sorry about the looong logs but any help will be appreciated

Raiden 03-24-2010 07:50 AM

Anyone

lion777 08-08-2010 10:23 PM

Hi Raiden,

Did you find a solution??

Cheers!!!


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