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- BES Admin Corner (http://www.blackberryforums.com/forumdisplay.php?f=21)

- - BES 10v-10.2 (http://www.blackberryforums.com/showthread.php?t=265691)

Escorts

12-23-2013 04:12 AM

BES 10v-10.2

Hello All,
While installing BES 10v-10.2 trial version,the following error has been occurred:
"The Set up application detected a corrupted cache setting.Please contact customer care support". please advise

Thanks.

NJBlackBerry

12-23-2013 06:19 AM

Re: BES 10v-10.2

Contact BlackBerry support at General Support Forums - BlackBerry Support Community Forums

dc/dc

12-23-2013 08:47 AM

Re: BES 10v-10.2

Reload the OS.

knottyrope

12-23-2013 09:50 AM

Re: BES 10v-10.2

clear out IIS cache and try again

Scr_ooge

01-19-2014 02:58 PM

Re: BES 10v-10.2

Quote:

Originally Posted by Escorts (Post 1810273)

Hi Escorts,

Did you resolve this issue? If yes, how?
I get the same message? :x

Thx, Scr

Escorts

01-20-2014 04:42 AM

Re: BES 10v-10.2

This error message that you have during the installation means Incorrect information from previous installations or upgrades are still left over in the registry which causes the installation to fail.
clean uninstall the BES 10.2 and clean the register keys that are related with the BlackBerry Enterprise Server ( BES 10 ) and make sure that your environment is ready for BES 10.2

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