BB 8830 - Calls not coming through
 

My spouse has my old BB8830 and there are many times when I call her, the phone doesn't even ring on her end. I hear it ring on my end and eventually it goes to vm.

There is no missed call or anything shown either. I usually then resort to sending her a text (which she receives) and she calls me back.

We have seen this happen in person. When we are together, I try calling and her phone doesn't even ring.

Called Bell and they had us reset the device. Waited a few days and still have the same issue. Bell claims that it's because she has no data with her package. I think that's bs, as they just want us to sign up for data. Why should the BB miss calls when there is no data?

Any suggestions on what to do? Reload the OS?

Thx.

FYI - Did a serach and saw this similar thread... But I don't think that applies to us as we not on Verizon...

Re: BB 8830 - Calls not coming through
 

A couple of questions:

Does she have her Profile set to ring on incoming calls?
Can she place calls OK?
Do calls form a phone other than your cell go through?

Re: BB 8830 - Calls not coming through
 

Profile is set to ring on incoming calls.
Yes, she can place calls OK.
Not sure if she misses calls from others....

Re: BB 8830 - Calls not coming through
 

anyone?

Re: BB 8830 - Calls not coming through
 

Make sure the volume in the profile is not set to Mute. Also make sure that Do Not Disburb is set to "No". That's at the very bottom of the profile.

After that, try reloading the OS. You can grab 4.5 from the sticky at the top of this forum. BE SURE TO DOWNLOAD EITHER THE ESN OR THE MEID, DEPENDING ON WHICH MODEL YOU HAVE.