Cannot sync my phone to my PC :-(
Hello guys,
I was able to successfully update my BlackBerry Curve 3G phone from version 5 to version 6. I love the new version of the BlackBerry OS. I was able to sync it using the BlackBerry Desktop Manager. However recently I'm encountering issues whenever I try to plugin my phone to my computer. Before when I plug it in, I receive a popup that asks me if I am going to charge the phone, sync it or use as a mass storage device. Now, I don't see that message or that popup. It only charges the phone and that's it. The BlackBerry Desktop manager says it's not connected. I even tried connecting the phone via Bluetooth, still no luck. I have tried to uninstall all of the USB devices using the Device Manager as well as installing the USB Drivers from the BlackBerry / RIM website. Still, I can't sync my phone. It just charges it. Btw, I don't see a "BlackBerry" device inside the Device Manager window. I tried using a different laptop, it only charges the phone and I receive a message "USB Device Not recognized." I tried uninstalling the Desktop Manager, USB Drivers fomr the RIM website and uninstalling all of the USB devices. Then after restarting the compute,r I decided to reinstall the Desktop Manager and the USB drivers from the RIM website. Still again, no luck. I can't sync my phone using both computers. Btw, my first computer cannot recognize the phone, it just charges it but it does not show a "USB Device not recognized." message. I'm thinking this issue happened after updating the BlackBerry System Software to a minor version via Desktop Manager. Becuase a few days ago I as able to use it to my computer. It's version 6.0.xxx something. Guys please help me out. I tweeted BlackBerry and they told me to contact my carrier. My Dad bought the phone from Abu Dhabi without any subscription to a specific carrier. So guys, how can I sync my files? I even tried on using the "calfix.exe" that connects the computer to the bootrom something of my BlackBerry phone but still It does not detect the phone. Thanks in advance and please help me out. |
Re: Cannot sync my phone to my PC :-(
Have you tried a battery pull? With the device on, remove the battery for 30 seconds or so, reinsert and let it reboot. That might fix the problem as it fixes at least 90% of all errors.
Check the top of the Help section for a thread on what to do if you cannot connect to DM. That might help. You can also try BBSAK (BB Swiss Army Knife). Google to find the latest version. |
Re: Cannot sync my phone to my PC :-(
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What to do?? How will I be able to fix the issue if two computers cannot recognize the phone? It means it's a phone issue ,right? |
Re: Cannot sync my phone to my PC :-(
DM = Desktop Manager.
Read the thread I suggested. |
Re: Cannot sync my phone to my PC :-(
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The first computer just charges it and cannot recognize the device. The second computer cannot recognize the device, it shows a message "USB device not recognized." and it only charges the phone. I'm thinking it's a phone issue bcause I already tried 2 PCs. |
Re: Cannot sync my phone to my PC :-(
Does BBSAK connect?
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Re: Cannot sync my phone to my PC :-(
BlackBerry Swiss Army Knife. A very useful utility....
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Re: Cannot sync my phone to my PC :-(
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I've tried using the BBSAK and the AppLoader program by RIM. :cry: |
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