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-   -   Apple's iPhone has half the failure rate of RIM's BlackBerry in the first year of use (http://www.blackberryforums.com/showthread.php?t=159347)

ArgonNJ 11-13-2008 11:28 AM

Apple's iPhone has half the failure rate of RIM's BlackBerry in the first year of use
 
From ZD Net...

Apple's iPhone has half the failure rate of RIM's BlackBerry in the first year of use, a study carried out by a mobile-phone warranty firm has found.

The SquareTrade study

Figures from the analyst firm Canalysys, released last week, showed Apple has now overtaken RIM in the global smartphone sales stakes.

SquareTrade had to project their figures for the iPhone's failure rate over a two-year period, as the handset has not been available for that long — nonetheless, that rate came in at between nine to 11 percent. The equivalent failure rate for BlackBerry handsets was 14.3 percent, with the Treo coming in at 21 percent.

Breaking the figures down, the most prominent malfunctions for iPhone users appear to be touchscreen-related, accounting for a third of all reported issues with that handset. However, 12 percent of iPhone users reported accidental damage to their handsets within the first year of use — the average for other handsets is nine percent.

"It's likely that any iPhone owner can guess the reason iPhone accidents are so common," the authors wrote. "After two minutes of handling an iPhone, it's impossible to escape noticing that the handsets are incredibly slippery. The form doesn't help, either. The dimensions make for a difficult grip, especially for those with small hands. These two factors conspire to make the iPhone more accident prone than just about any other handset model we've seen."

The report's authors also noted that fewer than half-a-percent of iPhone owners reported battery problems after a year of use, compared with around one percent for BlackBerry and Treo users.

SquareTrade's study did not take into account software issues handled directly by the retailer or fixed by firmware updates.

ZDNet UK has requested comment on SquareTrade's report from both RIM and Apple, but had not received it at the time of writing.

test54 11-14-2008 08:55 AM

yeah wabbit and i went on about this study the other day. It shows that apple does put out good quality devices. The RIM side of it is up for debate so I'm told, because they used the whole product line rather than one model. To me its still a bad study for RIM.

Christie83 11-14-2008 03:34 PM

I think it's interesting. Apple's 2 products compared to RIM's whole line of products?... And Apple is selling more, even though their product is only sold through 1 carrier, while RIM's products are sold through multiple carriers?...

test54 11-14-2008 04:31 PM

um its sold through like 60 carriers, even more by the end of the year. The numbers you see are for worldwide sales not just US.

blakeatl 11-14-2008 07:17 PM

Blah blah blah.....I'll stick with my blackberry. Had my Pearl for two years with little to no problems whatsoever.

CureMS 11-14-2008 07:57 PM

There are more holes in this study than in a wheel of Swiss cheese. Just to start off -- the sampling was limited to people who purchased an extended warranty. Then, the study compares actual "data" about BB & Treo with projected data about iPhone. And there are far too many variables that weren't controlled to make this a legitimate study.

Christie83 11-16-2008 03:26 PM

Oh ok. I don't know why I was thinking just the U.S...

brandon.aragon 11-16-2008 06:46 PM

I work with a guy who has an iphone and he boasts about it all the time, cant wait for the storm to come out so he'll be quiet. Ill stick with my blackberry thanks

carteelith 11-26-2008 10:46 PM

Quote:

Originally Posted by ArgonNJ (Post 1168273)
From ZD Net...

Apple's iPhone has half the failure rate of RIM's BlackBerry

Multiple phone models vs a single phone doesn't seem very scientific...


Quote:

Originally Posted by ArgonNJ (Post 1168273)
iPhone's failure rate over a two-year period, as the handset has not been available for that long xxx8212; nonetheless, that rate came in at between nine to 11 percent. The equivalent failure rate for BlackBerry handsets was 14.3 percent, with the Treo coming in at 21 percent.

neither 9 or 11 are half of 14.3. If you are going to say "equivalent failure rate", then say "the failure rate is half" and the numbers do not match, then something is wrong.

That aside, I'm sure most of the "accidents" were people SOMEHOW managing to screw up a jailbreak. ;)

DataCentre 11-26-2008 10:55 PM

I've dropped my Touch a few times because of the awkward shape. Very hard to hold. Quite happy with my Bold. No plans to swap it for a Storm. I like the hard keys.

kjjb0204 11-27-2008 10:23 AM

I would also argue that BB devices are a little more complex to set up and customize compared to the iPhone, so when new BB users get it and can't figure it out, they report it as broken and return it, artificially inflating the repair and return figures. Apple definitely has made a good device and made it easy for anyone to set up. That said, I love my BB and would never go to an iPhone.

test54 11-27-2008 11:12 AM

its a study on physical breakdowns not software, if the BB is too complex for people thats another issue not one dealt with in this study.

BBChristopher 11-27-2008 01:50 PM

The study was crap. I have friends with iPhones that are always having problems, and dropping calls. "My phone won't charge" "It keeps freezing"

My response?: "call me from a land line"

Keeping the BB..... done

test54 11-28-2008 11:06 AM

Quote:

Originally Posted by BBChristopher (Post 1186119)
The study was crap. I have friends with iPhones that are always having problems, and dropping calls. "My phone won't charge" "It keeps freezing"

My response?: "call me from a land line"

Keeping the BB..... done


now that sounds like my friends with bolds and storms.:-(

danstringer 03-06-2009 05:20 AM

Quote:

Originally Posted by BBChristopher (Post 1186119)
The study was crap. I have friends with iPhones that are always having problems, and dropping calls. "My phone won't charge" "It keeps freezing"

My response?: "call me from a land line"

Keeping the BB..... done

Ah yes, because your study of the iPhone market amongst your group of friends is entirely indicative of the entire iPhone market.

Chevyguy 03-06-2009 09:10 PM

Sounds like my Curve and Bold !!LOL !! Constantly rebooting and freezing !! Haven't had any issues to date with my iPhone though, simply flawless ! (y)

Trimix 03-07-2009 11:26 PM

Realize that Apple only has one model to deal with, whereas RIM has Pearl, Curve, Storm, Bold, etc.

Chevyguy 03-08-2009 01:52 AM

Quote:

Originally Posted by Trimix (Post 1311667)
Realize that Apple only has one model to deal with, whereas RIM has Pearl, Curve, Storm, Bold, etc.

Agreed....but also realize that each and every one of RIM's models still has twice the problems Apple's one model does on an individual comparison, (as seen here in the forums for each model).

fiffer 03-15-2009 10:47 AM

The study is a bit biased if you ask me. It depends on whether the participant is either an Iphone User or a BB user. Both phone manufacturers have their certain flaws and they could only merit from this study if they make their products better in the future.

scaevola 04-07-2009 06:45 PM

my 2cents.
blackberry's have more moveable parts then an iphone(~5 buttons vs blackberries like 4/5~ qwerty+ more)

That and um. People kill blackberries. I broke the scroll wheel on my 8700 in about 6 months of use. I think people use blackberries far far more often then they do iphones.

Who actually writes 2 page email on an IPhone? Really?! I've lost count ..how many times I have on a bb.

.....
I know many companies buy refurb blackberries...And I was say at least 20% of those break in the first few months of use. At least in my experience.


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