Phone numbers not appearing on user account profile on BES version 4.1
Rookie BES support specialist need to understand how a few users are on the BES and their mobile phone number is missing? How are they able to make contact? Thank you.
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BES collects the phone number from the SIM card. If the phone number is not entered on the SIM card it will not show up.
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Ok. So those must be old outdated SIM cards. Thanks x14!
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Phone number needs to be programmed on each SIM:
Options>Advanced Options> SIM> (menu option) Edit SIM Phone Number |
We had that issue with a few users, but Alltel doesn't use SIM Cards. Now we're on BEs 5.0 and I haven't gone looking for if those users are still missing the phone numbers in their 'profile' on the server.
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