Torch 9810 - Cannot pair with Docs to Go Desktop
Replaced my 9800 (OS 6) with the 9810 (OS 7). Everything OK except with pairing the 9810 with my Docs to Go Desktop (Ver 2.0000.055). As a result, cannot sync files automatically as before.
The device is connected. Docs to Go Desktop launched. Docs to Go on Torch is opened per instructions. Start pairing. Fails. Error Message: Cannot Connect. Unable to connect to Documents to Go Files on your device. Please confirm you have installed this application and try again. If you do not have Documents to Go Files installed, click to download. What am I not doing correctly? |
Re: Torch 9810 - Cannot pair with Docs to Go Desktop
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Re: Torch 9810 - Cannot pair with Docs to Go Desktop
I know.. that's my post *after* I finally got through to RIM. Apparently, RIM developed 1/2 a solution (Docs to Go Premium 3.0) for the device only. Who knows when (or if) RIM will develop a Desktop version (like DataViz had)?
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Re: Torch 9810 - Cannot pair with Docs to Go Desktop
That's funny shit. Not even RIM is bothering to support 7.0. I think BBOS is going to be a bad memory within a year or two.
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Re: Torch 9810 - Cannot pair with Docs to Go Desktop
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The Senior support specialist did say the directions were unclear. That's what happens when RIM owns the BB part of Docs to Go and DataViz owns the Desktop application. DataViz is not without some culpability here. They just "wash their hands" at *any* question involving RIM and Docs to Go, even they own the Desktop version used to sync with the BB. I'll have to see how it works over time, but let's say that I'm cautiously optimistic. (That means I'll be surprised if it works 100% of the time!) |
Re: Torch 9810 - Cannot pair with Docs to Go Desktop
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