Yahoo Messenger Log-in Difficulties on Blackberry Bold 9700
 

Good day all,

I recently bought a Bold 9700 (after using a 9000 for over a year until last week). However, after successfully downloading and installing Yahoo messenger, I have been unable to log into the service with the following message appearing each time I try "Service not enabled for this handheld".

I have uninstalled and reinstalled the Yahoo messenger but it still gives me the same message. I did not have this issue when I was using the 9000 and I am able to successfully log-in on my pc.

Any suggestions on how I can overcome this issue?

Obim

P/S: I live in Nigeria and my carrier is Globacom (if this information helps)

Did you change your BIS account to match your new PIN & IMEI for the 9700?

When you get a new BB, you must change these to make the data plan work. Either login to your BIS account or call your carrier.

Many thanks for your response devnull. Pardon my ignorance but what is a BIS account and how do I log into it?

When I first bought my 9000, I didn't need to do the above but at this point I'm so frustrated I'm willing to try anything.

Help a brother out will ya?

Cheers

BIS = Blackberry data plan. Although, I have to admit to some assumptions.

- yahoo messenger requires a Blackberry data plan. Since I have never used this app, I can only assume it needs such. Most BB applications require this.
- you have a Blackberry data plan.

Typically your carrier will provide a "BIS" website to login and make changes. If not you can call them.


Now, having said all that, if Yahoo messenger does not require a data plan, everything I just said is inaccurate. If so, please forgive and hopefully others will pipe up and correct me if i'm wrong.

Many thanks. I'll give it a shot

Also make sure you have a BlackBerry Data plan, and that your carrier has you provisioned for one.

Hi Steve, my line was/is configured for a BlackBerry data plan as I used it successfully with my last BlackBerry (without even having to check the BIS). It is looking more likely that the problem I am facing might be a factory defect because even my carrier are stumped for suggestions

Can you browse the internet from your phone just fine, along with Email and everything?

Have you also done a battery pull, resending services books? Possibly even reinstalling the Yahoo Messenger App.

I used to have this issue too, until a friend gave me a service book(attached) that has yahoo messenger. I uploaded (restored) the service book through the blackberry desktop manager. Now I can chat on yahoo messenger

hi
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Not for nothing but this looks like theft of service. The service books are supposed to be downloaded by the carrier or re-installed by the DM after upgrade. RIM shows absolutely nothing on using someone elsexxx8217;s files to bypass the Service book download.

Recommend you use Trillian (Paid app in BB AppWorld) or Nimbuzz which is a pretty good alternative, and its free to :).
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