BES with GroupWise no HTML emails
 

When I recieve a HTML email the page is just blank on my phone. Here is what I have and what I've tried.

BES version = 4.1.6 MR4
GroupWise Client = 7.0.3
Blackberry phone = Bold os v 4.6.0.167
Messaging options in BB = Enable HTML Email - YES, Downlad Images - YES
BES Server settings Message = Rich Content Enabled - True, Inline Images Enable - True.

I dont' know what else to check. I should be able to get HTML emails, but they are just blank. No image no text.

Any ideas?

What happens when you click on "Get Plain Text"? Does the message appear then (but in plain text)?

Check out this thread: http://www.blackberryforums.com/bes-...ext-email.html

May be of some use.

Why do I not see the option "Get Plain Text"? Is it supposed to be in the menu when reading the email?

Is this happening on all messages or just from one sender/source?

Well, yes - it should do....

I don't see it at all on my phone or any of our bolds

maybe somebody running groupwise can advise if they see it on theirs or not....

Anyway, are your emails scanned externally for spam/anti-virus? they may be changing the HTML code slightly which causes the BB to not show the email...

They are scanned. I could change it so they are not scanned prior for a test.

What happens if you send yourself an email using different colored text, bold letters, etc? How does it show on the device?

I think its worth a try...

what jsconyers said is also a good idea to test it. If that works - then that would more likely mean the HTML theory that I am suggesting - as internal emails would not "normally" go through this scanning service.

Correct internal emails NEVER go through the scanning process.

If I send myself a email that has say LARGE RED letters. I get the message on my phone just plain text.

I'm running out of ideas. I can't figure out what it is.

Anyone else have any thoughts or ideas? I have to be missing something.

sounds like a BES setting is incorrect. Are you using policy?

Yes I have one Policy for everyone.

What might be the problem in a policy? I don't think I've set anything up that would cause a issue.

I have the same problem and have no policies. The difference is that I gwia version 6.57 and my version BBM is 4.1.6.13.

Your BB itself need to have OS 4.5 to support HTML email.

I have a BES 4.1.6 + Groupwise 7 install that is working fine with HTML. Version numbers all seem right to me, but the fact that you aren't getting the "Get Plain Text" menu item would make me think there is an issue with the service books.

Also, what version of Groupwise is running on the server?