Out of Office (OOF) Corruption with BlackBerry/BES
We have identified a problem with the BlackBerry Enterprise Server 4.1.4.12 version (MAPI CDO 1.2.1 - 6.5.7638) with Exchange 2007, Exchange 2007 SP1 and the Out of Office (OOF)message getting corrupted causing the Out of Office to stop sending notifications.
If you set the Out of Office using OWA 2007 or Outlook 2007 it and the end-user had BES service, the OOF will initially reply within the first 20 minutes. After 20 minutes the OOF stops responding even though it says it is active. Additionally, if you view the OOF settings from the BlackBerrry device, it will show the Internal Out of Office message rather than the External OOF message. Microsoft has published a related article for Legacy clients detailing the issues especially with Outlook 2003. It appears the the BlackBerry is exhibitiing the same problem: Legacy client and Out of Office (OOF) interoperability You Had Me At EHLO... : Legacy client and Out of Office (OOF) interoperability It took several weeks for us to work up sceneries, but have narrowed it down to whether or not the mailbox has the BES service active on the account. You can test by using a mailbox on Exchange 2007 with an active BES account.
PLEASE NOTE: In addition, in Exchange 2007 OOF responses are more secure because of the following two checks:
See: Exchange Server 2007 Out of Office (OOF) You Had Me At EHLO... : Exchange Server 2007 Out of Office (OOF) If others could test this and reply back with your results and BES versions and versions of MAPI CDO (mapi32.dll, cdo.dll) located in /System32 and Exchange /bin directories. Thank you. |
created new thread for this ...
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Tested a user with BIS and Outlook 2003 on Exchange 2007, no problem Tested a user with BES and Outlook 2003 on Exchange 2007, after @ 20 mins, no OOF messages at all. Now have 2 clients with the same issue. One client has a pure, newly built Exchange 2007 SP1 environment and BES 4.1.4. Nothing previous, brand new environment. Anyone figure out where the problem resides, Microsoft or BES? Any luck? Please help! |
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It will send an OOF for about 20 minutes but then just stops. I have a call into RIM but they were not able to help at this time. They said SP1 is not supported (we installed it to get rid of the duplicate OOF message issue) until BES 4.1.5 which is set to be released March 28th 2008. The tech did mention other companies are having this issue but were able to fix it by having the users set their OOF through OWA but we tried that and after about 20 minutes it still stops sending the OOF. I imagine by now others must be using exchange 2007 SP1, anyone have any more info. Thanks Ben |
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If you're running 4.1.4, we are hopefully receiving a hotfix for 4.1.4 MR4 which will fix this as well. I'll keep you posted if we do receive this. -Will |
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Thanks again, please keep me updated. Ben |
Hot fix for MR#4 for v4.1.4
I've been on the phone with RIM for over the past 2 weeks now and they had to get the hot fix approved. They were supposed to have sent this to me last Thursday and I have heard nothing from them. They wrote me back finally today saying that they sent it to me twice yet none of my message logs or spam quarantine has anything in regards to an email from them. The support with this has been less than stellar compared to prior experiences. I'll keep you posted once they provide me the mysterious hot fix. Cheers!
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After going back and forth with RIM for a few months, they finally provided us with a fix for 4.1.4 MR4. It's a "quickfix" that replaces two files and should return functionality of the OOF with Exchange 2007.
Our BES is still 4.1.3, so we cannot apply this yet; we will be soon. This fix is ONLY for 4.1.4 MR4. If you apply 4.1.5, the OOF will be broken once again until MR1 for 4.1.5 is released (no date yet). This quickfix is largely untested but was released by RIM. I would be happy to share these files though. -Will |
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In case anyone is interested I have tested the patch WillFulmer received and it seems to be working 100%.
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Hi Will - can I have a copy of the Fix? Cheers Kem |
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Use this at your own risk but we have 2 successful installations so far! -Will |
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Does anyone know the version number of the hot-fix? We are having the same issue, currently on 4.1.4 MR4. I see there is a 4.1.4 MR5 available now for download, but the release notes make no mention of a fix for this issue.
Thanks. |
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Well after spending about 2 hours on the phone with RIM, they claim there is no hot fix and they do not provide private hot fixes. This is clearly an issue as we can reproduce it at will for any users that are on the BES server. Any chance someone could pass on the fix to me so we can test it out? I saw some others on this thread were kind enough to share it after actually getting it from RIM. It would be most appreciated.
Thanks, the_coop |
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Please could someone update this thread........I have run into the same issue. Any chance of having the fix sent to me also please.
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