CryptMagic Support Slower Than Normal Response?
In the past, my support issues sent to Home: software-for-blackberry.com support were answered almost instantly so this is NOT a complaint but more of a did something happen that I don't know about email.
I emailed support a couple of times almost a week ago about getting a CryptMagic activation key for my new BlackBerry but havn't heard back. Does anyone know if they are just backed up with the new BlackBerry devices just released, if they are on holiday or maybe vacation? Thanks, toddz |
Check PM.
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Heard back from Marek this morning. Once again great support and a great application that I can't do without.
toddz |
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TIA ! |
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toddz |
I have been trying to get in touch with support for about a week now. I had switched to a Pearl, then back to the 8700g, now to a 8320. I can't get any response whatsoever. I even tried the e-mails in the previous post. Does anyone have any other way of getting in contact with support?
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Same here! No response this week either.
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They were all at a big wedding so they are back and you should hear from them shortly.
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Would really like to get my new registration code for my new 8800. In the past, they emailed me a new code right away. |
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Thanks for the lightning fast reply.
I rechecked where I sent the initial request. I had looked through the FAQs on their site and it said to send an email. So I looked in the "About Us" and saw the email listed as reichart@... That's the one that bounced back. But upon your suggestion, I clicked on the Support link and saw an email listed as info@... so I just emailed to that address. Got the same bounced email error message: Quote:
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Thanks, |
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At any rate, as long as they get the info! (y) Thanks again for your help - much appreciated!! 8-) |
Yes! I knew they'd come through. Got my new registration code today.
Way to go CryptMagic!! |
same situation - markus and cryptmagic group unresponsive
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When I first contacted , I got a response saying that my message was being rejected as spam. So I tried to contact markus and his support team directly from my tmobile account, but I received no response. After waiting for a day. I called them in Germany and left a message! I even sent them a fax detailing my desperate need for a new registration code. I then emailed them from another address that I have and still nothing... No response whatsoever. This is a sad situation, since sales inevitably will begin to drop when support is poor :-( But they use to respond so quickly. What happened to this company? I'm sad to say that I use to recommend this product to everyone who needed a safe way to secure their passwords, but now I don't know. If the product isn't supported any longer, then how can I recommend it? Because the company is selling to blackberry users, it is almost demanded that software-for-blackberry.com respond from their own PDA phones when out of town or on vacation. In Europe they take very long vacations, and I sure hope they don't expect their customers to have to wait until they return before getting an answer? Can you help me too and get in touch with Markus and tell them my story? I hope so. |
Any help here
I have the same issue. In the past, getting a new pin was a breeze.
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Well I tried to access the website "software-for-blackberry.com" and got the "Page Load Error" screen as well. So, I did a reverse address lookup " WHOIS Search provides domain registration information from Network Solutions " to see who owned that address and here is what I got. I don't know if this helps you any but it is a start. I last spoke to and got a new PIN from the author back in May 2008 when I got my new BB. Hope he turns up because I don't want to move all my stuff over to a new application.
Also, you might contact Handango or some of the other on-line software distributors and see if they can help you. Tony ********************************** Whois Server Version 2.1 at whois.tmagnic.net Owner Contact: Markus Reichart EDV Beratung Dammweg 19 Dieburg, 64807, DE Punycode Name: software-for-blackberry.com Unicode Name: software-for-blackberry.com Admin Contact Markus Reichart EDV Beratung Dammweg 19 Dieburg, 64807, DE phone: +49.6071207545 Technical Contact Hostmaster Strato Ag Strato AG Pascalstr. 10 Berlin, 10587, DE phone: +49.1805007677 Zone Contact Hostmaster Strato Ag Strato AG Pascalstr. 10 Berlin, 10587, DE phone: +49.1805007677 Record expires on: 2009-08-14 13:30:22 Domain servers in listed order: ns2.serverkompetenz.de ns.serverkompetenz.de |
I too have had no luck in the past two weeks contacting them. About two weeks ago, the web site was up, but I received no response to e-mails. Tonight the web site is gone altogether. In the past Marek has been extremely responsive - overnight every time. I fear the worst.. I love Cryptmagic, but I'm about to get a new 'Berry and I'll have to find something else.
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