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-   -   Bold 9900 on BES 4.1.64 with GroupWise 8 Server (http://www.blackberryforums.com/showthread.php?t=265565)

RIMBO 11-21-2013 03:16 PM

Bold 9900 on BES 4.1.64 with GroupWise 8 Server
 
Hi,

One of the 9900s is not showing Inbox past Nov.5, 2013, although activated and running well since 2/2012.

WiFi reconcile is on, nothing different from other similar devices, any thoughts on what needs o be checked, short of wipe and re-activate?

TIA, RIMBO

jsconyers 11-21-2013 04:04 PM

Re: Bold 9900 on BES 4.1.64 with GroupWise 8 Server
 
If you activate the same account on another device, do you have the same results?

RIMBO 11-21-2013 04:53 PM

Re: Bold 9900 on BES 4.1.64 with GroupWise 8 Server
 
I don't really have spare 9900s, are you saying it a device issue?

jsconyers 11-21-2013 04:57 PM

Re: Bold 9900 on BES 4.1.64 with GroupWise 8 Server
 
I am thinking a user account issue. Doesn't necessarily need to be a 9900. If you have any device, I would try to see what your results are.

RIMBO 11-21-2013 06:36 PM

Re: Bold 9900 on BES 4.1.64 with GroupWise 8 Server
 
Thanks, I'll see what I can do. Activating any Ent. account involves wiping clean a BB, not easily done. The GroupWise acct. seems to work well on any PC/tablet/iPhone (via GW, not BES).

knottyrope 12-12-2013 12:46 PM

Re: Bold 9900 on BES 4.1.64 with GroupWise 8 Server
 
most likely device ran low on memory and removed prior emails

KB02843-What is the Low Memory Manager feature on the BlackBerry smartphone


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