BES12 SP upgrade worked but web consoles now unavailable
Upgraded from BES12 to SP1 and in the logs it appears that Tomcat is having issues, the self service and admin pages load without error and the correct cert is on there but the page is just blank:
Code:
ERROR Context initialization failed Code:
ERROR BESNG SUMMARY: Caught an exception while trying to execute 'URA/unauth:getPICWEnabled' on domain BESNG within 178ms Code:
[localhost-startStop-1] ERROR org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/] - Exception starting filter bwsWsdlFilter I've created a new server and added it to the BB domain and its got exactly the same problems which makes me think there must be a problem in the BESMgmt datebase. Thanks! |
Re: BES12 SP upgrade worked but web consoles now unavailable
port 12001 in use by another app?
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Re: BES12 SP upgrade worked but web consoles now unavailable
The only thing listening on 12001 is tomcat7.exe located in the BES12 directory.
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Re: BES12 SP upgrade worked but web consoles now unavailable
I'm having exactly the same issue. Additionally I have android and ios users reporting messaging outage during this console issue. Server reboot temporary helps.
However my exception is little bit different: 2015-03-23T09:30:58.943-0400 qtp1612806199-10145 ERROR BESNG SUMMARY: Caught an exception while trying to execute 'URA/unauth:getPICWEnabled' on domain BESNG within 30016ms Caused by java.util.concurrent.ExecutionException: java.util.concurrent.TimeoutException Were you able to resolve this? |
Re: BES12 SP upgrade worked but web consoles now unavailable
I am having the exact same issue as the original poster. Upgraded from
12.0.1 to 12.1.0. After the upgrade the admin console stays blank. Same errors in the UI log. 8 GB RAM, 50% used. |
Re: BES12 SP upgrade worked but web consoles now unavailable
OK, I fixed the problem:
That's it, I got my console back! Make sure that 8083 is not in use by any other service. Especially check if it does not conflict with BES 10 if you have this still on the same server. |
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