URGENT help required. BBM7 missing after OS upgrade! :(
Dear BB friends and helpers!
I urgently require your help. I have seen some similar topics posted but none exactly the same as mine so I would really really appreciate if anyone can very kindly help me out. I have a major problem on the Blackberry Bold 9900. A few days ago I updated my Blackberry Messanger (BBM only) to BBM7. Everything was working fine. Then last night I got a message on my phone to upgrade my operating system to OS 7 which I installed. Then this morning I noticed that my BBM has disappeared from my phone and I can't find it. I currently have 7.1.0 Bundle 2061 (Also note that BB App world wont give me the option to download BBM and trying to download other apps also freezes the app world) I have already tried 1) Hard reset / battery pull and 2) Doing a universal search and looking for hidden icons. I have seen a few other similar topics but I wanted to ask what I should do... : 1) Re-install BBM7 from a link from this forum? or 2) Downgrade OS7 to OS 6 via Options - Software Updates - Downgrade? Or any other options? The KEY thing is that I do not lose my BBM contacts! That is the end goal of whatever is recommended. I really hope someone can help. Many thanks in advance, Kind Regards, Michael |
Re: URGENT help required. BBM7 missing after OS upgrade! :(
Uninstall BBM7 and then install it again. Make sure you back up your data first.
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Re: URGENT help required. BBM7 missing after OS upgrade! :(
@fourstringfuror Please note there is no BBM7 on my phone. So I have to just re-install it from app world?
The only problem is App World wasn't working properly either so I have just deleted and reinstalled App World but now that I have launched it, it says "App World requires the latest version of Blackberry ID." Do I 'update' this as well or 'close' it and try something else? I wanted to check with you first before I mess anything up.. Best Regards, |
Re: URGENT help required. BBM7 missing after OS upgrade! :(
You do need BlackBerry ID to use App World. Go ahead and udpate it.
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Re: URGENT help required. BBM7 missing after OS upgrade! :(
Want to upgrade my blackberry 8110
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