BlackBerry Forums Support Community - Used JL_cmder to resettofactory but password remains enabled

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laurabava

12-05-2012 10:55 PM

Used JL_cmder to resettofactory but password remains enabled

I purchased a Blackberry Curve 8520 off of someone and found out after that it had an IT Policy from the company on it. I tried the reset to factory and it is now allowing me internet use (which my phone didn't before) but the password is still appearing and when I go into the phone to disable it there is a red lock next to it. What can I do to remove the password?

John Clark

12-05-2012 11:26 PM

Re: Used JL_cmder to resettofactory but password remains enabled

if there is a red lock next to it then the IT policy is still there and you didn't get rid of it.

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