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How can a Blackberry user get to mgs in an non-inbox folder
I posted this to a newsgroup, but it went nowhere. I thought maybe you guys would have better insights. Also, I noticed that this works for some BB users I have met and not for others. All use a BES server. I am wondering what the missing link is that some are doing right and some wrong. A setting perhaps?
thanx in advnce jim west ------------------------ How can a Blackberry user get to emails in an email folder other then Inbox? We have an Exchange 2003 server and a Blackberry Enterprise server. Everything is the latest version and is working good. Most users have later model color Black or Blueberries like the 7000 series or 6220 or other color models. My question is how can a user get to emails other then his Inbox. A user has lots of important emails in a folder called Reference which is in the root level of his Exchange mailbox. I got on his blackberry and was able to navigate to that folder, but it showed it as being empty. It is actually very full. What can we do so enable him to get at those emails. I tried moving that folder under the inbox (so it is a subfolder of Inbox) but that didn’t help. Surely there must be way to access folders other then the Inbox since the handheld offers a way to navigate to them. Help! thanx in advnce -------------------------------------------------------------------------------- Request for Question Clarification by aht-- on 21 Oct 2004 10:12 PDT jimwest: I get the feeling that you are referring to e-mails that this user has previously moved into the "Reference" folder using his Outlook client. If this is the case, there's a couple of things to consider here. First, while it is possible to set up the Desktop Redirector settings to ensure that he is notified of (and receives) new messages that are delivered to the Reference folder, the current generation Blackberry isn't intended as a mobile Outlook replacement that provides a client interface into the Exchange server. Instead, think of the Blackberry Enterprise Server as an agent that can be told to look for new messages arriving in the user's Exchange account, and can mirror a copy of those messages to be stored on and viewed on the user's Blackberry device. This is why, for the current generation Blackberries, it is still necessary to periodically synchronize between the device and the user's PC/Outlook. In order to view previously stored messages, first you will need to ensure that Redirector has been configured to watch that folder for new messages; then, you may need to go through and re-mark those messages as unread so that they get picked up by Enterprise Server and a copy sent to the Blackberry device. Depending on the number of messages involved, the Blackberry may not have enough storage available to hold them all, so that's a consideration to bear in mind. Have I interpreted your question properly here? Are you indeed referring to messages that have been previously saved in the 'Reference' folder by the user using his Outlook client? Thanks, aht-- Google Answers Researcher -------------------------------------------------------------------------------- Clarification of Question by jimwest on 21 Oct 2004 21:34 PDT The user doesn't need to have emails from the Reference folder pushed to him as they are entered into there (which happens when he manually moves them there using his outlook). What he needs it to be able to wirelessly go there to reference an older email that he put there using outlook. Here is a fictional example to illustrate the problem, lets say he gets 40 emails a day with daily sales figures for each of his 40 sales people. When he is in front of his outlook he just dumps those into his Reference folder. No time or need to read all this stuff. Every few days his boss emails him (and he reads it on his blackberry, away from outlook) and wants to know how many widgets did sam sell to xyz corp 2 weeks ago. He needs a way to go to that reference folder and pull up that email from sam the salesman from 2 weeks go so he call his boss back with the answer. Does that clarify things? -------------------------------------------------------------------------------- Request for Question Clarification by aht-- on 21 Oct 2004 23:25 PDT jimwest: Yes, your clarification is very clear. Unfortunately, as I mentioned in above, the Blackberry is not a mobile Exchange client. It is simply a mobile e-mail tool, that when coupled with the Enterprise Server allows you to receive copies of new incoming mail so that you can read the copy without needing access to the actual Exchange server. For this user to have mobile access with his Blackberry to the data in the e-mails in his Reference folder, he is going to need to move copies of those e-mails into his Blackberry. One method that may work for him is the method I described above (set Redirector to monitor the Reference folder, then mark all messages in that folder as Unread to have Enterprise Server pick up on them and forward copies to the Blackberry). Please give this a try, and let me know if it works for this user's specific needs. Thanks, aht-- Google Answers Researcher -------------------------------------------------------------------------------- Clarification of Question by jimwest on 22 Oct 2004 14:03 PDT Are there any 3rd party tools that will work? Also, it seems like it should work only becuase the BB has a function that lets you navigate to other folders wirelessly. it sees you entire folder tree. The strange thing is when you get there, it shows the folder as being empty. could this feature point to a workaround solution? -------------------------------------------------------------------------------- Request for Question Clarification by aht-- on 25 Oct 2004 13:55 PDT sharpaj--: The reason that you are able to 'see' the other folders through the Blackberry, is because the Blackberry Enterprise Server does provide the ability for a Blackberry user to 'move' a copied message from the Blackberry Inbox to another folder, and to have that change reflected in the Exchange account. However, this does not provide the ability to 'pull' a list of message headers for messages that have not already been copied to the Blackberry, nor does it allow the user to 'pull' messages stored in any folder (including the Inbox) that were not previously copied to the Blackberry by the Enterprise Server (ie. when it was initially received in the user's Exchange account). The point here is that the current-generation Blackberry system is a parallel e-mail system to a user's existing e-mail system. The Enterprise Server works in a push model; whenever it sees a new message arrive in the user's Exchange account, it sends a copy of that message to the user's Blackberry account. The ONLY messages it will send to the Blackberry are the ones that it is told to watch for (that's where the filters come into play). If your user wishes to have all of his Reference e-mails available to him, the most likely way is to a) set the Desktop Redirector settings to monitor the Reference folder, then b) mark all of the messages in the Reference folder as unread, to see if the Enterprise Server will trigger off of this and send a copy of them to the user's Blackberry. Failing this, the user will need to forward copies of all of the messages to himself, then move them all (on the Blackberry) into the Blackberry's version of the 'Reference' folder. Otherwise, as the current-generation Blackberry system is NOT a mobile client for the Exchange server, you will need to wait until RIM comes out with a new version of the Enterprise Server with 'pull' capability in order to be able to do this. Based on the reported features of the upcoming version 4.0, it will not have this feature yet, sorry. Please try the method I've described above with the Redirector settings and marking the messages as unread, it may meet your user's needs. Regards, aht-- Google Answers Researcher -------------------------------------------------------------------------------- Request for Question Clarification by aht-- on 25 Oct 2004 14:07 PDT Actually jimwest, I just tried this out with an Exchange account on Enterpriser Server 3.6, and it does not work. The 'unread' status alone is not enough, the message must arrive as 'new mail' before the Enterprise Server will forward a copy to the Blackberry. Therefore, the only way to accomplish this is for your user to forward copies of every saved e-mail back to himself first, then refile them in the Blackberry's version of the 'Reference' folder. A lot of work, unfortunately. Sorry! aht-- Google Answers Researcher -------------------------------------------------------------------------------- Clarification of Question by jimwest on 30 Oct 2004 21:48 PDT Someone sent me this: I looked this up on the web and found this to be very enlightening. Read the 3rd bolded sentence. http://kb.indiana.edu/data/alov.help...65349.22109.30 I didn't understand it. Does this info give us an answer? -------------------------------------------------------------------------------- Clarification of Question by jimwest on 30 Oct 2004 21:49 PDT I tried this out on another friends BB and his could do it! I couldn't figure out why he could, and the other user can't. They are on the same server. -------------------------------------------------------------------------------- Request for Question Clarification by aht-- on 31 Oct 2004 01:11 PST jimwest: What exactly were you able to do on the other Blackberry? If you mean that you were able to see messages stored in folders other than the Inbox, do you happen to know if the user had moved them there themselves after the messages had arrived in the Inbox? That is the only way for you to have been able to see messages in the other folder(s). Everything in the URL you mentioned above simply reinforces this. Regardless of how you reconcile, unless the messages were originally delivered to the Blackberry, there is no way for the Blackberry to retrieve previously-saved messages from the Exchange server. One thing to note is this: does the second user have their Blackberry Redirector set to always deliver new mail to the Blackberry, even when in the cradle? -------------------------------------------------------------------------------- Clarification of Question by jimwest on 02 Nov 2004 15:12 PST Yes he was able to see messages stored in folders other than the Inbox. The user did indeed moved them there himself using Outlook after the messages had arrived in the Inbox. I'll check on the 2nd user, if they have their BB set to always deliver new mail to the Blackberry, even when in the cradle. |
Here's something to try...
1) Open Desktop Manager 2) Double-click Redirector Settings 3) Click the Advanced tab In the Folder Redirection section: 4) Select Selected Folders 5) Click Choose Folders 6) Place a checkmark beside all the folders you want to sync wirelessly 7) Click OK ... get outta there;) Then try a wireless-reconcile on the BB. Hope that helps. |
Yea for somereason, it doesnt make Inbox include all it's child directories. It took me a few minutes to figure that out.
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I have two suggestions to try.
1. Have you already put the "Reference" folder as a new folder in your Outlook Mailbox? If you're like me, you have personal folders where you have your outlook rules sending these other e-mails. The BB will only be able to wirelessly sync with folders that live on the same server as the BES reads. 2. If the previous suggestion didn't work, then what about doing a manual sync with Desktop Manager at least once a day (maybe scheduled for overnight?). In the Desktop Manager, open Intellisync and Configure E-mail... Then, select the appropriate folder to synchronize with. This option will only work through a BES synch that you'd need to schedule (maybe using the Windows scheduler and using some autostart settings on the Desktop manager). Anyway, just a couple of other things you can try... Good luck... |
double post
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Im just going to throw in my two cents here...
I've found that if i create a new folder at the same level as my inbox after i have setup my blackberry on BES and then move emails to that folder using outlook, the emails appear on my blackberry. However I just killed my handset using BES and when i recreated myself as a user the emails have disappeared from folder on my blackberry... sorry if someone has already mentioned this, i didnt read the entire post... oh and please disregard my previous post... Edit more info: After going into redirector settings and attempting to redirect all folders instead of just inbox and sent items, after numerous reconciliations the old emails still dont appear on my BB. However any new emails that i receive and move to the folders using Outlook appear on my BB. I guess you could send all the emails to the user if need be and then move them. Or at least let them know that is how they can do it if they are desperate... |
Wirelessly posted (BlackBerry7250/4.0.2 Profile/MIDP-2.0 Configuration/CLDC-1.1)
Only messages added after the user has been added to the BES will appear, if I recall correctly. |
Wirelessly posted (BlackBerry7250/4.0.2 Profile/MIDP-2.0 Configuration/CLDC-1.1)
Only messages added after the user has been added to the BES will appear, if I recall correctly. |
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