Red X on sent email
So my girlfriend has a blackberry Curve 8300 i believe. She can receive emails but when so go's to send one it gives here a red X. Her email is setup right as far as we know and shes had the thing for over a year now and it's never done this. I've heard that re sending service books works but she said she did that and it did nothing. Also I told her to re validate her email in email setup but it still doesn't work. Help! Unfortunately I'm not near her to check it out myself.
|
Welcome to the forums.
Have her open a message with the Red X and scroll up to Status. What is listed next to it? |
She already deleted them. But I think it might have said something about format. Maybe I'll have to have her try to send one again.
|
Have her do that. Is it happening on every email she sends? Only on a certain contact? From a certain account? From all accounts?
Does it happening when composing a new email? Replying to an email? both? |
I have the phone but I don't see status in the side panel. It happens whenever she's replying and sending a new one. I just tried doing a new one and it went right to the red X
|
Open the message with the red X. There will be a status inside.
It shows for every message, normally it will show Sent (if the message did send). |
When I open it there is no status what so ever. Just the name of recipient and the text message content
|
Ohh, so this is a text message, not an email. In your original post you said email. Which is it?
|
No its an email. I sent a new one now and there's no X just a clock sitting there for the last 15 minutes
|
Then there should be a status.
It should show: Sent Using: (email address) Folder: Sent Items? Message Status: ??? What model device does she have, 8300, 8310, 8320, 8330? Who is her carrier, AT&T, Verizon, etc? |
It's an 8330 and she uses US Cellular. When I open the message heres how it looks:
To: So and So Subject: djgd djgd Thats all I see. |
Scroll up a little higher.
|
And now the phones phones battery is to low to try sending one again. Cripes! Well if I do find a status message what should I look for? I also heard on another forum somone say they deleted the service books and that fixed it. I'm not sure though. I afraid to romove anything.
|
Does she get a caplital 1XEV? Charge the battery and the status should be there. Open the message, scroll up as far as you can.
|
I just started getting the same thing on my BB Curve 8330. It happens to all outgoing emails. The Message Status says "Message included an invalid address"
|
Are all these emails going to the same contact?
Double check the addresses you're sending them to. Have you tried a battery pull? OT: Lancaster is my old stomping grounds. |
Snow is finally going away in Lancaster. Yep i tried the battery pull. All emails sent from the BB give me the red x. I've only been sending out to individuals that I've sent to before.
I just sent an email from another co-workers BB and he is getting the same red x. Could the problem be the BES? |
I am in Harrisburg now, so I know what you mean about the snow! It could be BES related. Does this happen when composing an email or replying to an email?
|
Both. I'm going to reboot the BES server and see if that does anything.
|
I would check the BES logs and see if you notice anything unusual.
|
All times are GMT -5. The time now is 12:52 PM. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.