[SYNC-DSession] Failed (error=5411) to decode UPDATE record
 

From event log
[SYNC-DSession] Failed (error=5411) to decode UPDATE record. [USER:139, DS=Backup, DB=EntryPoint Settings, TB=1, UID=

I am getting SYNC errors since upgrading my Torch to a new OS.
I see nothing about it on the WEB.

everything is working and activation to 6.0.0.246 went with no issue.

BES 4.1 SP6 MR7 on Win 2k SP4

Exchange 2003 SP2 on win 2003 SP2

SQL 2005 SP3 on win 2003 RS SP2






SYNC logs

Found this on a new activated user, might be a new feature that 4.x does not support.


[SYNC-SSession] Device responded DATABASE_NOT_FOUND against USE command. No record for this database will be synced. [User:173, SID=1843538828, DS=Backup, DB=Profiles]

[46042] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Received 2332 bytes from device. [User:175, SID=1570900053, SEQ=1/1]
[46052] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Contain 14 record(s) and 6 command(s) from Backup.Options/EntryPoint Settings/DevMgmt.Handheld Agent [User:175]
[26014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Received an invalid USE command. [User:175]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-954132542]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-1015551578]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-1706550105]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-453368347]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=651892545]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-822031493]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=1877526715]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-162153789]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=-393098268]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=1554879779]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=1583050774]
[16014] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Failed (error=5411) to decode UPDATE record. [User:175, DS=Backup, DB=EntryPoint Settings, TB=1, UID=714369585]
[46031] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Submit XML request to Backup connector. [User:175]
[46031] (10/24 05:46:56.308):{0xCF8} [SYNC-DSession] Submit XML request to DevMgmt connector. [User:175]
[46037] (10/24 05:46:56.324):{0xCFC} [SYNC-DSession] UID Logging: A113983099,D102031000. [User:175, DS=DevMgmt, DB=Handheld Agent]
[46008] (10/24 05:46:56.324):{0xD00} [SYNC-DSession] Send 1 packet(s) with 103 bytes to the device. [User:175, SID=1570900053, CLID=165, ECLID=8, TAG=2493605, ST=20]
[40000] (10/24 05:46:56.324):{0xE80} [BIPP] Send data, Tag=2493605
[46019] (10/24 05:46:56.324):{0xD00} [SYNC-DSession] DSession is finished. [User:175, SID=1570900053, CLID=165, ECLID=8]
[40000] (10/24 05:46:57.011):{0xE7C} [BIPP] Received status DELIVERED, Tag=2493605
[40000] (10/24 05:46:57.574):{0xE7C} [BIPP] Received datagram, Tag=1301709
[46042] (10/24 05:46:57.574):{0xD08} [SYNC-DSession] Received 9929 bytes from device. [User:175, SID=1570912264, SEQ=1/1]
[46052] (10/24 05:46:57.574):{0xD08} [SYNC-DSession] Contain 6 record(s) and 4 command(s) from Backup.Options/Service Book/EntryPoint Settings/Theme Settings [User:175]
[46031] (10/24 05:46:57.636):{0xD08} [SYNC-DSession] Submit XML request to Backup connector. [User:175]
[46008] (10/24 05:46:57.668):{0xD0C} [SYNC-DSession] Send 1 packet(s) with 8 bytes to the device. [User:175, SID=1570912264, CLID=166, ECLID=8, TAG=2493606, ST=20]
[46019] (10/24 05:46:57.668):{0xD0C} [SYNC-DSession] DSession is finished. [User:175, SID=1570912264, CLID=166, ECLID=8]

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 

Guess I have a stumper.

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 

upgraded to 4.1.7 MR3 and see if makes a difference or knot.

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 

Still see the the errors

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 

even upgrading Torch to OS 6.0.0.337 it exists

I am told it is related to themes but I never used one.

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 

i am seeing this on BESX 5.0.2 as well for several users

Re: [SYNC-DSession] Failed (error=5411) to decode UPDATE record
 

what device and OS are they on?