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-   -   Blackberry Desktop Software Install Problem (http://www.blackberryforums.com/showthread.php?t=125010)

rybo 04-13-2008 12:15 PM

Blackberry Desktop Software Install Problem
 
I was having problems with setting up my laptop for tethered data and as a result had to uninstall the blackberry desktop software v 4.3. In my attempt to fix the problems that I was having, I downloaded and installed:

BlackBerry USB and Modem Drivers (English)

* File name: BlackBerry USB and Modem Drivers (English).msi

I also downloaded and tried to install:

Desktop Software v4.3 b25 without Media Manager (Multilang)

* File name: Desktop Software v4.3 b25 without Media Manager (Multilang).exe

When I try to install the above file, I get the following message under the Install Shield Wizard:

"InstallShield Wizard Completed

The Wizard was interrupted before BlackBerry Desktop could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.

Click Finish to exit the wizard"

Currently, my computer has, in the icon tray by the computer clock, an icon for BlackBerry Device Manager showing that it is running. The settings for this show that COM3, COM4, and COM5 are all disabled.

My control panel shows that BlackBerry Desktop Software v4.3 is installed, however when I try to change/remove this software I get the following error message in the Windows installer box:

"The feature you are trying to use is on a network resource that is currently unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'BlackBerry Desktop Software.msi' in the box below."

I no longer no what I should be doing to install the desktop software. Any help is appreciated. Thanks.

SteveO86 04-13-2008 01:28 PM

Do a complete uninstall, the instructions are someone on this site just search for them and then try to re-install.

Also what OS do you have vista or XP?

d_fisher 04-13-2008 02:23 PM

Do not install the BlackBerry USB and Modem Drivers. These are included with the BlackBerry Desktop Manager. I recommend that you perform a clean uninstall (link below) and then only install the latest Desktop Manager.

http://www.blackberryforums.com/rim-...-software.html

rybo 04-13-2008 03:17 PM

I am running XP. THanks for the advice, I will try it out.

rybo 04-13-2008 04:11 PM

OK, I thought I was free and clear and the installation was going smoothly. I was able to go further into the installation that I ever had, but at the end of the day I am still getting the same error

"InstallShield Wizard Completed

The Wizard was interrupted before BlackBerry Desktop could be completely installed.

Your system has not been modified. To complete installation at another time, please run setup again.

Click Finish to exit the wizard"

and it was looking for that BlackBerry Desktop Software.msi.

My control panel >add/remove programs says that I have 2 versions of the 4.3 software installed on today's date.

I am really frustrated. Any other advice?

Edit: Should I try to uninstall the program in the control panel and go through the process again?

Edit: When I restart my computer I get the following message:

"Desktop Manager not Installed. Please reinstall BlackBerry Desktop Manager 4.1 or higher and restart this wizard. Would you like to visit RIM's software download site?"

rybo 04-13-2008 05:38 PM

I went through the uninstall process and during the install got the following message:

"Error 1714. The older version of BlackBerry Desktop Software 4.3 cannot be removed. Contact your technical support group."

rybo 04-13-2008 05:46 PM

I got have it up and running. Thanks guys.

technobritt 04-20-2008 09:06 PM

What was the fix?
 
I'm experiencing the exact same error. What did you do to fix Rybo?

rybo 04-29-2008 10:31 AM

Quote:

Originally Posted by technobritt (Post 902355)
I'm experiencing the exact same error. What did you do to fix Rybo?

Quote:

Originally Posted by d_fisher (Post 893359)
Do not install the BlackBerry USB and Modem Drivers. These are included with the BlackBerry Desktop Manager. I recommend that you perform a clean uninstall (link below) and then only install the latest Desktop Manager.

http://www.blackberryforums.com/rim-...-software.html

I followed the above instructions and then reinstalled everything. I also did a system restore (Start>All Programs>Accessories>System Tools>System Restore) back to the last date that my computer had worked properly.


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