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John Clark 02-29-2008 10:25 PM

Do you have Desktop Manager installed?

dannyboyblue 03-01-2008 12:27 PM

yes I have desktop manager installed and it's set to internet service and not enterprise service. Any ideas?


ahtian928 03-29-2008 11:49 PM

mark for reference!

neddy knacker 04-06-2008 09:25 AM

How come the blackberry website wont let me download the desktop manager??? It just say access denied WTF???

neddy knacker 04-07-2008 09:34 AM

Right I've got the software downloaded just gotta try and remove the IT Policy.

neddy knacker 04-07-2008 10:57 AM

Thank you so so so so so so much :smile:

Hilroyy 04-12-2008 12:15 PM

Would this policy affect my bluetooth headset connection??
I have noticed ever since I applied the removal of the IT Policy on my BB 8300 my bluetooth connection to my bluetooth headset hasn't been the same. The range has dropped to about 3 feet before it becomes to staticy to talk. Any thoughts on this??

a1tone 04-15-2008 09:32 AM

Problems with BB connection

I am trying to remove the IT policy from my BB that I purchased off Ebay.

I have downlaoded all the software onto my PC. When I conntect the BB to the PC via USB, the PC sees the BB and installs the driver, but when I open Desktop Manager, it show that the BB is disconneted. When I go into option's and look at serial settings and detect, it doesn't detect my BB.

Can anyone help me please!


I have sorted this problem, I installed it on my Vista PC and it lets me choose connection type USB and it works fine and I have also removed the IT Policy using the instructions provided.


BeefyBeefo 04-23-2008 12:56 AM

First of all, I just joined the site. I've been lurking for a couple days now ever since I got my BB 8830 from VZW, and this site has a TON of information.

I had to make this my first post because this just helped me out tremendously. The BB I got had an IT Policy on it and these steps worked great and are very easy to follow. I have to go get my contacts transfered from my old phone again, but that's not a big deal because I get free phonebook transfers from VZW (won't have to worry about that anymore now that I can backup my BB without the IT Policy!). So, I just wanted to say thank you very much!


ajfromca 04-24-2008 03:49 PM

8100 Pearl
TKS John it worked
I had bought a BB 8100 on eBay that had a password lock on it and did give to option to remove only change.

I was following the steps, and got to the part to copy the .bin file (my pearl was synced the entire time for a backup) when I disconected it and went to wipe it and the password lock was gone (i.e. the little red star at the side of the change password box). I did not need to do the regedit part, so those who are afraid of this you might not need to do it. and lauragal is right the file path of the registry you are using cannot affect the computer unless you do something really wrong. Remember system restore it was made for that reason.

rowlandg 04-25-2008 09:44 AM

What happens to policies when you do a restore?
I have a Blackberry that is being replaced by T-Mobile. I consult for a living and being new to BB and a little naive I connected mine to the client's BES. Well as you might have guessed mine ended up with all the restrictions they impose on employees. Now I've left the client for bigger spaces.

The broken-soon-to-be-replaced device is backed up and ready for the new replacement device. So if I restore the backup will I also restore the !@#$!@# problem of the policy that doesn't seem to go away?

I hate to loose my contacts and all that but I sure don't want to re-introduce this to a brand new device.


John Clark 04-25-2008 09:53 AM

No, IT policy is not backed up or restored so you're fine. Many people apply the blank policy with the above instructions but don't remove it when they're done. That's when the policy gets applied to the next BB connected, as well.

Mobile Experts 05-03-2008 08:59 AM

Thanks for ur soulation i done my vodafone 8800...

LD555 05-05-2008 02:38 AM

Good Stuff John ... Thank you very much.
So after removing the policy ... am I on BIS and no longer BES anymore?

John Clark 05-05-2008 10:28 AM

That is correct. However, if you are supposed to be on a BES with your company you may be in deep **** for removing the policy. If it's just leftover and you no longer have to be on that BES with that device then, yeah, you are no longer on BES.

LD555 05-05-2008 02:58 PM

John, Will the old Policy come back if I restore my BB using the back-up. How do I get back on BES without contacting IT? It was very cool the things I can do without the Policy and restrictions. But my job is definitely more important ... :-D ... Thanks.

John Clark 05-05-2008 04:40 PM

Did you not read the following quote from the first post?


Originally Posted by John Clark
...Important: If you're still connected to a company BES, and simply want to install the latest and greatest third party application I would not recommend this approach. Talk to your BES administrators and ask them to grant you the appropriate rights. There are two problems in using this guide to bypass your company's security policy. First, whenever you reconnect to the company server, your security settings will revert back to how they were. Second, and perhaps more importantly, you run the risk of getting fired.

You need to connect your device to Desktop Manager on your work computer connected to your work email. If Desktop manager isn't setup properly to acquire an online connection with your email profile then you're going to have to contact IT to reactivate on the BES.

It's posted in this thread many times about doing this when you are still connected to a BES. it's a BAD idea.

LD555 05-05-2008 05:19 PM

Thanks John ... Live and Learn. Now I will have to buy the Admin some Krispy Kreme to put me back on BES. haha.

John Clark 05-05-2008 05:29 PM

Just tell them you wiped the device trying to solve a problem. Issuing a BES activation password usually isn't a big deal.

cmpugh 05-09-2008 05:31 AM

IT Policy IS backed up and restored... I just found that out the hard way.

Went from 8830 to 8330... As info to everyone...

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