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Craigt573 02-01-2010 06:19 AM

Stop BES Installing Application
I recently tried to install an app on one of our BlackBerrys, without any luck. I then found that the app was not compatible with the BlackBerry (9700).

But now I keep getting this warning in the app log.

Event ID: 20000

Source: BlackBerry Policy Service

PollForMissingApps: GetHHCodePackages reported: HHCM_DEVICE_NOT_SUPPORTED. Upgrade your copy of device.xml

Is there any way to stop the BES from trying to install the app?

cyclmpc 02-01-2010 10:24 AM

You can reapply a 'clean' software configuration to that device.

Craigt573 02-02-2010 09:13 AM

Not to sure if this is what you ment but updating the device.xml and vendor.xml files seems to have sorted the problem.

See article below.

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