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-   -   Trackball won't "click" (http://www.blackberryforums.com/showthread.php?t=122445)

jzbklyn 03-27-2008 10:34 AM

Trackball won't "click"
 
I've had an 8310 for a little over a month. One day the trackball would not function correctly...I could navigate, but the "click" feature will not work.

I took the trackball out, cleaned the mechanism and inside with air and nothing. I also swabbed some rubbing alcohol on the ball as I've read in some posts and also no results. I also put the trackball from an 8800 in there and it also did not function.

Is there some setting I may have hit somewhere to disable the click feature? I am getting annoyed with having to navigate with the trackball and then hit enter or menu to be able to proceed.

This is my fifth BlackBerry and I'm becoming very impatent with the company. As they add more features, they are becoming more and more unreliable. I may just return to my 7290 again and forget about all the bells and whistles.

Thanks!

option94 03-27-2008 10:35 AM

go to Setting>screen/keyboard> scroll down to the bottom and set audible roll to "click"

jzbklyn 03-27-2008 10:44 AM

Thanks--I did change that and still nothing. I press and hold down the trackball and it will not select what I clicked on.

John Clark 03-27-2008 10:45 AM

I think the OP is referring to pushing on the trackball to select something, not the audible click sound made when the trackball is rolled.

There is no setting for this. If it doesn't work it's likely a hardware issue and you will need to have the device repaired or replaced.

option94 03-27-2008 10:46 AM

you could try this:

BlackBerry 81xx/83xx/88xx OEM trackball- LG, Alcatel, SonyEricsson, NEC, Tools, Motorola, BlackBerry, Accessories Store,

Thatzmister2u 03-27-2008 11:27 AM

Well since you already seem brave enough to yank the trackball out (and since you cannot select you really have nothing to lose unless you are under warranty (I that case run don't walk to the nearest store)... Ok (AFTER removing the battery), remove the trackball and under it you will see what looks somewhat like a copper "spoon" this piece presses down on a contact to perform the "enter" function. GENTLY pry it up so that you can see under it. You might see some green corrosion. You can use a knife or small flathead to gently scrap it off (both the bottom side of the "spoon" and the contact below. Blow some compressed air when you are done install the trackball and give it a shot.

Let me know!

E-

rojocrandall 03-27-2008 01:57 PM

I have had this problem occur 2-3 times since I have had my Curve. I tried many things - removing/cleaning the trackball numerous times, messing with the "copper spoon" as Thatzmister2 mentions above, full power off (battery removal) many times, even procured and installed a whole new trackball assembly - and none these worked. BUT what did seem to clear it up was when I "tweaked" the unit somewhat - i.e. wrangling it's neck, so to speak - by grabbing it length-wise in both hands and the clicking function started working again. This sounds crazy, but after exhausting all I could think of, I assumed something was wrong internally and had nothing to lose. Since the episodes of the of the non-functional clicking came about only after I would have my Curve in my jeans pocket while doing chores/work around the house, maybe the unit got messed up during that activity. I now only carry the unit in the holster and the clicking issue has not occurred again.

jzbklyn 03-27-2008 02:27 PM

rojocrandall...you hit the nail on the head! It stopped working properly on a day when I had it in my jeans pocket!

I did try the squeeze method and so far it has worked a couple of times. Thanks!

Thatzmister2u, I did try your method, but it didn't work.

Thanks all for offering assistance!

rojocrandall 03-27-2008 04:18 PM

Good to hear...

fstraat 05-30-2008 03:27 AM

Quote:

Originally Posted by rojocrandall (Post 872979)
BUT what did seem to clear it up was when I "tweaked" the unit somewhat - i.e. wrangling it's neck, so to speak - by grabbing it length-wise in both hands and the clicking function started working again.

Hi rojocrandall, I´m having the exact same issue after having my Curve in my jean pocket. What do you mean by tweaking it?

I´ve tried holding the neck like you said and tried to move it around, but nothing... this is so frustrating :?

thanks!

conniekchung 06-04-2008 01:05 AM

Yeah I'm having this issue too. Mine was bought off of ebay but it was supposed to be in mint condition. My trackball will navigate but when selecting something i have to press it realllly hard in order for anything to be selected. i cleaned the ball and everything but it still isnt working. rojocrandall what do you mean by wrangling it? could you demonstrate with pictures or something?

bpollard 12-02-2008 05:55 PM

same deal with me
 
it stopped functioning properly after a long day in my (tight) jeans!
I tried to bend the BB "outward" and this seemed to help a little bit.

I bought a new trackball while troubleshooting this problem. what about taking the metal handle from the old trackball (the part that makes contact with the copper pad on the BB motherboard) and glueing it onto the new trackball - thus increasing it's width.

has anyone tried this?
Brad

TangoWhiskey 12-05-2008 03:49 PM

I've been having this same problem, but none of the 'cures' have worked for me. I guess I'll just see if they can fix it at the store where I bought it. Does anyone know if insurance will cover this?

monkeypaw 12-05-2008 04:18 PM

2 Attachment(s)
One thing to try rather than prying up the contact switch is putting something on the bottom of the trackball. If you pull the trackball and the contact switch is springy if you press it with something pointy, then the contact switch isn't the problem.

I added a small piece of plastic to the underside of the trackball, held with a small piece of scotch tape. Pictures attached.

There's a slight circular bump in the metal on the bottom of the trackball housing. The edge of it is just barely visible underneath the plastic in the blurry picture. The piece of plastic just adds to the bump without having to physically bend the metal.

Don't use anything too thick or it will put constant pressure on the switch. I used one of those fake credit cards that comes in credit card offers. Pretty clumsy cutting, but although it's too big, it worked.

Hustle75 12-26-2008 10:13 AM

Quote:

Originally Posted by rojocrandall (Post 872979)
I have had this problem occur 2-3 times since I have had my Curve. I tried many things - removing/cleaning the trackball numerous times, messing with the "copper spoon" as Thatzmister2 mentions above, full power off (battery removal) many times, even procured and installed a whole new trackball assembly - and none these worked. BUT what did seem to clear it up was when I "tweaked" the unit somewhat - i.e. wrangling it's neck, so to speak - by grabbing it length-wise in both hands and the clicking function started working again. This sounds crazy, but after exhausting all I could think of, I assumed something was wrong internally and had nothing to lose. Since the episodes of the of the non-functional clicking came about only after I would have my Curve in my jeans pocket while doing chores/work around the house, maybe the unit got messed up during that activity. I now only carry the unit in the holster and the clicking issue has not occurred again.

This advice worked!

I had the exact same thing happen. Had the phone in the back pocket of my jeans when playing fooseball. .....twist it like your wringing out a wet sponge. Thanks Alot! Who would have thought!

Stravs 01-16-2009 12:26 AM

Get out your tweezers!
 
2 Attachment(s)
The problem is not in the trackball, but in the contact on the motherboard (at least in my unit it was). I had an old pearl laying around so I cannibalized it for parts. It's a pretty simple fix but it requires patience, a q-tip, some rubbing alcohol, and a pair of pointed tweezers.

When you remove your trackball you see a raised square that is covered with a piece of copper colored tape (of the same size). That tape secures the convex contact that is responsible for making the "click" sound and providing the feedback when the trackball is pressed. The problem is that sometimes these become worn out and lose their elasticity. Solution? Replace the contact.

Like I said before, I had to remove this part from an old phone I had laying around. I couldn't find this particular part anywhere on the net. Test to make sure your spare part makes the click sound before you remove it and put it in your new(er) phone. Here's how it works:

Take the batteries out of both phones. Remove both trackballs and use a q-tip and some alcohol to make sure the parts are clean. Remove the contact in the scrap phone by taking a pair of pointed tweezers and working the edge until you get a corner up enough to grab hold and peel away from the motherboard (note the orientation of the part relative to the rest of the phone before removing). Be careful not to tear the tape or damage the part when removing. The contact (small circular convex metal piece in the center) should remain intact with the tape.

Assuming you have a usable replacement, remove the damaged one from the other unit in the same manner and set aside. Using your tweezers, position the working contact in the exact same position as the old. Make sure that the edges are flush and square on the motherboard. When you think it looks right, take the dry side of the q-tip and press all around the edges to help the residual glue to adhere.

Replace the trackball, retaining clip, and chrome o-ring and give it a press. It should feel exactly how you remember. Replace the battery, turn the phone on and cross your fingers :) Mine worked perfectly - hopefully yours turns out the same.

PS. This is the same part in both the pearl and the curve, no worries.

Cravenfan 01-16-2009 04:06 PM

Don't eat chips and then prior to wiping your hands (of the salt) use your BB. I freaked out at lunch one day. It took a while to work the grit out.

sonofpear 01-25-2009 02:41 PM

WooHoo! I may have found a solution to this. I had my Bold in my pocket last night and this morning the trackball stopped clicking. It worked fine for a few hours and then nothing. I had to hit "enter" to get anything to select. I was about to resign myself to calling for a warranty exchange. Instead, I blew some compressed air in the trackball while flicking it and clicking it rapidly. It works perfectly now. It may have been lint or some other debris.

Good luck to the other clicker challenged!

tndsmith33 01-25-2009 11:02 PM

Let us all learn from this...

Blackberry in jeans pocket leads to a trackball that does not want to work properly. I now will no longer throw it in my pocket at work.

Thanks for this insight.

jtran91 01-26-2009 11:41 PM

i never put it into my jean pocket. but i do put it in my coat pocket. is this a problem?

mishuu13 02-01-2009 01:56 PM

fixxx
 
alright so my blackberry was doing the same thing i have the curve. what i did was i took out the trackball and under it the orange part that clicks i just rested a piece of paper ontop or now a thin piece of plastic works fine again. dont be scared to take out the trackball its not hard and will not ruin your phone just clicks right back in

ss1248 03-23-2009 11:16 AM

My Curve had the same issue too (after a day of skiing - I'm an idiot.) In addition to the trackball not clicking, holding down alt or shift for a number/capital letter wouldn't work, and typing in general was slower (key presses were missed.)

I fixed it by removing the trackball, removing the copper colored piece on the circuit board that the "spoon" makes contact with, and then cleaning the contact underneath of that with a pencil eraser. I didn't see any, but there must have been a bit of corrosion there as now all of the functions work again! (I'm not sure how the keyboard ties into the trackball, but in this issue it does.) To reassemble, stick the copper piece back on (like a sticker) and reassemble the trackball and trim ring.

Pulling off the copper piece takes a bit of work, but go at a corner very carefully with an x-acto knife (or something very thin/blade-like) and slide underneath of it, and then use tweezers to remove it the rest of the way. (It's like a sticker.) Be careful not to cut the copper piece or lose it once it's out of the phone as replacements aren't available, so you'd have to find another BB to swap a new one from if yours is lost.

Raptor464 03-23-2009 02:36 PM

Quote:

Originally Posted by ss1248 (Post 1329858)
My Curve had the same issue too (after a day of skiing - I'm an idiot.) In addition to the trackball not clicking, holding down alt or shift for a number/capital letter wouldn't work, and typing in general was slower (key presses were missed.)

I fixed it by removing the trackball, removing the copper colored piece on the circuit board that the "spoon" makes contact with, and then cleaning the contact underneath of that with a pencil eraser. I didn't see any, but there must have been a bit of corrosion there as now all of the functions work again! (I'm not sure how the keyboard ties into the trackball, but in this issue it does.) To reassemble, stick the copper piece back on (like a sticker) and reassemble the trackball and trim ring.

Pulling off the copper piece takes a bit of work, but go at a corner very carefully with an x-acto knife (or something very thin/blade-like) and slide underneath of it, and then use tweezers to remove it the rest of the way. (It's like a sticker.) Be careful not to cut the copper piece or lose it once it's out of the phone as replacements aren't available, so you'd have to find another BB to swap a new one from if yours is lost.

This is the correct procedure to follow if your trackball click function is lost. I have performed it quite a few times on multiple berry's and have had success every time. What happens sometimes is moisture can get into the contact's housing which causes some corrosion. By prying up the tape slightly exposing the contact, you can clean the corrosion with a small blade. What I have had the most trouble with is with the resetting of the contact into the housing. It can take multiple tries to get the contact to sit it the perfect position so that the edges make contact with the side contacts and the center of the button is able to touch the center contact upon depression. Be very careful when cleaning the contact itself with alcohol because if you do not allow enough time for the alcohol to dry, your contact will again become corroded and not function correctly. I would love to post a step by step instruction on this procedure but I do not have a high resolution camera to take pictures.

EDIT: I have found a nice guide by member CrackBerryHead that details the procedure: http://www.audsound.net/_share/bbtb_select_fix.pdf

kevboy 03-26-2009 06:00 PM

Before I read this thread, I ripped the copper contact tape trying to clean it. Anyone know where I can find a replacement or an alternative? Thanks!

chelseababe 04-30-2009 05:07 PM

i think the leather case they give with the phone in the beginning is rim's solution to prevent this from happening. ;) . this has happened to me and i regret not using the case

Raptor464 04-30-2009 05:09 PM

Quote:

Originally Posted by kevboy (Post 1334007)
Before I read this thread, I ripped the copper contact tape trying to clean it. Anyone know where I can find a replacement or an alternative? Thanks!

Clear tape, not too thick, should do the trick.

kevboy 04-30-2009 05:57 PM

I actually did that a while ago and forgot to post my results. I used regular clear tape and it worked like a charm. Thanks!

dewbieZ 05-04-2009 01:03 PM

Absolutely hilarious, I just wrung my blackberry's neck and it too started to respond. You are the man dude. I was wondering forever what the hell happened, it would just periodically click when I pushed hard. . . but now that I squeezed it (length wise) it's working good as new.

EverBlue 05-08-2009 08:22 PM

Quote:

Originally Posted by Raptor464 (Post 1330107)
I have found a nice guide by member CrackBerryHead that details the procedure:

So glad you posted this guide.
Had my Blackberry in my jeans all day without the little case that I usually use (I somehow lost it in my bed last night while sleeping, found it now though) and didn't think anything would come of it. Get home after 8 hours of work, and it won't click! Popped that little guy off and cleaned it, and stuck it back on (which was a pain) and works perfect now.
I'm worrying what the next self-repair I'm gonna have to do will be.:razz:

Verminator 06-08-2009 07:57 AM

Thanks to all that have posted here.

Before I actually try removing this square copper film I just want to clarify something.

Are we talking about the actualy PHYSICAL CLICK that the trackball does when you press it "in"? Or are we just talking about the ability for the trackcall to execute the "select" command when pressing it "in".

In my case (Pearl) the PHYSICAL CLICK is missing. I can still "select" by pressing "in" on the ball, but that physical click isn't there anymore.

To be clear I'm talking about something that is non-electronic. That is to say that even if the power is off and the battery is out, every trackball should still have that physical "click" when you press it in. It's a phycial "spring" felling or something that physically pushed the track ball back up once depressed. This is what I'm talking about.

So will the removal and cleaning of this square copper film repair that physical resistance that you should get when you press the trackball down? Or is this just to fix the inability of the trackball to "select" whatever is on the screen at the time?

I'm interested in how to fix the physical click...that is now missing from my Pearl.

bpollard 06-08-2009 08:29 AM

I actually had the physical "click" but it just didn't work (most of the time). I took my phone to www . bb repair shop . com and they replaced the copper pad for me. But if you don't have the click, then your problem might be with the ball itself? Have you tried replacing that - they are relatively cheap...
I don't know what your (financial) situation is, but if you can spare the $, just take/ship the phone to the BB repair guys, I found them to be very honest and wonderful to work with.

Jray5756 06-26-2009 10:01 AM

If your trackball wont click at all check this video out that shows you how to fix it.
Quote:

Originally Posted by jzbklyn (Post 872660)
I've had an 8310 for a little over a month. One day the trackball would not function correctly...I could navigate, but the "click" feature will not work.

I took the trackball out, cleaned the mechanism and inside with air and nothing. I also swabbed some rubbing alcohol on the ball as I've read in some posts and also no results. I also put the trackball from an 8800 in there and it also did not function.

Is there some setting I may have hit somewhere to disable the click feature? I am getting annoyed with having to navigate with the trackball and then hit enter or menu to be able to proceed.

This is my fifth BlackBerry and I'm becoming very impatent with the company. As they add more features, they are becoming more and more unreliable. I may just return to my 7290 again and forget about all the bells and whistles.

Thanks!


Jray5756 06-26-2009 10:02 AM

If your trackball wont click at all check this video out that shows you how to fix it.

SweetSpot 06-30-2009 11:16 AM

@Raptor464: This is what solved my problem! (y) Thank you so much for posting this solution. I was getting ready to throw my BB against the wall.

madmonke 07-13-2009 03:13 PM

Quote:

Originally Posted by Thatzmister2u (Post 872742)
Well since you already seem brave enough to yank the trackball out (and since you cannot select you really have nothing to lose unless you are under warranty (I that case run don't walk to the nearest store)... Ok (AFTER removing the battery), remove the trackball and under it you will see what looks somewhat like a copper "spoon" this piece presses down on a contact to perform the "enter" function. GENTLY pry it up so that you can see under it. You might see some green corrosion. You can use a knife or small flathead to gently scrap it off (both the bottom side of the "spoon" and the contact below. Blow some compressed air when you are done install the trackball and give it a shot.

Let me know!

E-


Thank you thank you!! (y)(y)(y)

my trackball 'click' started acting up over the weekend and I was getting rather upset. I saw the copper tab under there and thought that could be the problem but had no idea what to do. I read and followed your post and now it works again!

soulbmx 07-15-2009 10:39 PM

Got mine working with the link from above showing how to clean under the ball!

It works now. I have to click it harder than normal, but it does work!

Technologic80 07-16-2009 04:36 PM

For the record, you can also buy replacement trackballs on ebay for $4/ea. I replace mine every 6 mos or so - thats usually when they start to act up, cleaning them has never worked for me. And for $4 - why bother cleaning it when you can get a nice new one for cheap!

Thatzmister2u 07-16-2009 05:02 PM

Quote:

Originally Posted by Technologic80 (Post 1430135)
For the record, you can also buy replacement trackballs on ebay for $4/ea. I replace mine every 6 mos or so - thats usually when they start to act up, cleaning them has never worked for me. And for $4 - why bother cleaning it when you can get a nice new one for cheap!

That won't fix the select issue when you get corrosion under the contact.... but I'm with you. I replace my frequently, can't stand a dirty looking ball!

E-

barsouma 07-24-2009 01:15 PM

Quote:

Originally Posted by Thatzmister2u (Post 1430144)
That won't fix the select issue when you get corrosion under the contact.... but I'm with you. I replace my frequently, can't stand a dirty looking ball!

E-

I followed your instructions on how to clean under the contact and it worked like a charm. Using a knife to scrape the corrosion off seems to work better than a cotton swab with rubbing alcohol.

Thanks for the help.

Chana 07-26-2009 11:52 AM

[QUOTE=Raptor464;1330107]This is the correct procedure to follow if your trackball click function is lost. I have performed it quite a few times on multiple berry's and have had success every time. What happens sometimes is moisture can get into the contact's housing which causes some corrosion. By prying up the tape slightly exposing the contact, you can clean the corrosion with a small blade. What I have had the most trouble with is with the resetting of the contact into the housing. It can take multiple tries to get the contact to sit it the perfect position so that the edges make contact with the side contacts and the center of the button is able to touch the center contact upon depression. Be very careful when cleaning the contact itself with alcohol because if you do not allow enough time for the alcohol to dry, your contact will again become corroded and not function correctly. I would love to post a step by step instruction on this procedure but I do not have a high resolution camera to take pictures.



I tried the CrackBerryHead procedure that you posted and followed all the instructions. When I strated up my phone again and clicked on the trackball the click was more of a click, it pushed deeper but it still didn't register as a click on the phone. So although it would seem that it works better by the way pushing the trackball feels (and sounds) I am still stuck with the same problem...
Any ideas?

rachaelt98 08-11-2009 12:15 PM

Quote:

Originally Posted by Raptor464 (Post 1370017)
Clear tape, not too thick, should do the trick.

I did this with clear packing tape this morning. Before I read this. Works great!(y)

HannahEhrlich 08-29-2009 08:43 PM

lost that copper spoon and tape your mentioning.....
 
I have the same issue with my blackberry pearl physically not clicking. I already know it is because I lost that copper spoon and yellow tape covering, or the magnetic dot as I refer to it.

Is there anywhere to purchase a replacement for that piece specifically, I have ruthlessly tried searching the internet for such a part and cannot find one. If not can anyone think of something I can use that will allow it to work, I just want my phone to work again. I managed to break the glass on a friends iPhone I was borrowing while waiting to fix this, so really just a solution would be great.

monkeee2002 08-29-2009 08:58 PM

Pack of 5 for $1.50, free shipping.

... For the 83xx series, per that site. I didn't see one for a pearl on their site though :(

tsac 08-30-2009 06:05 PM

I carry my BB in a hip holster and never have had an isue. Some of my co-workers carry it in the slip carrier that comes with the BB and most have had track ball issues. I think it may be the pocket lint causing the problems........maybe..

fjuliadi 09-06-2009 08:37 PM

[QUOTE=Raptor464;1330107]This is the correct procedure to follow if your trackball click function is lost. I have performed it quite a few times on multiple berry's and have had success every time. What happens sometimes is moisture can get into the contact's housing which causes some corrosion. By prying up the tape slightly exposing the contact, you can clean the corrosion with a small blade. What I have had the most trouble with is with the resetting of the contact into the housing. It can take multiple tries to get the contact to sit it the perfect position so that the edges make contact with the side contacts and the center of the button is able to touch the center contact upon depression. Be very careful when cleaning the contact itself with alcohol because if you do not allow enough time for the alcohol to dry, your contact will again become corroded and not function correctly. I would love to post a step by step instruction on this procedure but I do not have a high resolution camera to take pictures.

EDIT: I have found a nice guide by member CrackBerryHead that details the procedure:

Thanks Raptor464, the pdf file you posted, it is a good guide.....!
It helps me fix the clicking problem that I have.

Thanks again and appreciate all you guys did in this forum...it really helps a lot.
(y)(y)(y)

Ariakas 09-30-2009 07:46 AM

So today I had my BB 8830 in my jean pocket for the first time and guess what... the trackball won't click after pulling it out of my jean pocket at the end of the day... tried the compressed air and clean the trackball but no success. Read Raptor464 post and checked out the pdf link. Follow those instructions and now it's fixed (y) (y). Thx all for the contributions, especially Raptor464.

beanuh 10-02-2009 04:14 PM

i love you
 
nice. I just took the copper spoon thing out, chiseled the corrosion out and i popped it back in and it works. well....i lost that tape film thing that was over it, but i cut up a small piece of scotch tape and now it works even better. thanks.

Dutchy 10-06-2009 09:24 AM

I had exactly the same problem with my Bold. There was absolutely no response when I pressed the trackball. Firs I cleaned it a couple of times but it didnxxx8217;t matter. Then I ordered some of these new copper things that are under the trackball called xxx8220;domexxx8221;, online.
I found them on a Chinese website called Cellular Nationwide Network. (can't place the link because then i get some crappy error message that I havent posted enough.....)
It took them 3 weeks to send these things from Hongkong to Hollandxxx8230;. anyway the installation only took 10 minutes and it worked 100% fine!! And the installation was really easy!

npdragon09 10-11-2009 01:49 AM

need solution for contact
 
I have 2 pearls that I'd like to get working again but neither of them have the contact underneath the trackball. Any ideas?

Mark Rejhon 10-12-2009 04:45 PM

Quote:

Originally Posted by Raptor464 (Post 1330107)
This is the correct procedure to follow if your trackball click function is lost. I have performed it quite a few times on multiple berry's and have had success every time. What happens sometimes is moisture can get into the contact's housing which causes some corrosion. By prying up the tape slightly exposing the contact, you can clean the corrosion with a small blade. What I have had the most trouble with is with the resetting of the contact into the housing. It can take multiple tries to get the contact to sit it the perfect position so that the edges make contact with the side contacts and the center of the button is able to touch the center contact upon depression. Be very careful when cleaning the contact itself with alcohol because if you do not allow enough time for the alcohol to dry, your contact will again become corroded and not function correctly. I would love to post a step by step instruction on this procedure but I do not have a high resolution camera to take pictures.

Recently, my clicking trackball stopped working on my BlackBerry Bold, and it's out of warranty. I decided to open it up, and actually did the following:

I used a weakly magnetized jeweler's screwdriver (swipe fridge magnet to magnetize it a little), to help me move parts around such as the spoon (bowl). This is a clicker just like a keyboard button, but this clicker is special: On the BlackBerry Bold, the trackball clicker is a removable piece of circular metal that's not soldered down! Which means it's possible to self-repair this clicker. As preparation, pour some rubbing alcohol (isopropyl) into its bottlecap, very lightly dip Q-tips very partially into the bottlecap, wait for the Q-tip to mostly dry out (stay slightly damp with rubbing alcohol), and use that as my cleaning tools. Have extra dry Q-Tips as well, for cleaning and drying.

1. After removing trackball, clean all the dirt and dust you see. Blast with canned air (carefully).
2. Clean insides of the trackball depression area with one dry Q-tip followed immediately by one very slightly-isopropyl-dampened Q-Tip immediately followed by a third, dry Q-tip.
3. The metal clicker ("spoon" or "bowl") is a removable unit under the orange--copper tape. No conductor is attached to it. Peel it carefully off the tape using the tip of a jeweler's screwdriver. Can also instead use tip of a thumbtack or the tip of am exacto knife, or such. It's just a square piece of clear orange/copper tape covering the metal clicker ("spoon")
4. Rub that tiny spoon/bowl between two of the previously-dampened Q-tips, over a clean sheet of paper or clean surface.
5. Rub the revealed inside contact on BlackBerry with previously-dampened Q-tip, immediately by drying with a dry Q-tip.
6. Use the weakly magnetized jeweler's screwdriver to drop the metal bowl (spoon) back into the square-shaped holder (er, diamond-shaped, as it is rotated 45 degrees on a Bold). It's easier to use a weakly magnetized rod to move the tiny bowl around, than to use needle-nose pliers.
7. Put the tape back on. carefully, using the tip of the jeweler's screwdriver to manipulate the piece of tape back into location, before pressing it down. Be careful that the clicker (spoon) does not stick or shift around.

Working replacements for the copper/orange tape, if it is ruined or dirtied when you remove it off the metal clicker circle (spoon/bowl)

- Use a low-tack tape solution. Real tape is too sticky, keeps it from clicking too well, and hard to maintain in the future next time it fails. So I used 3M low-tack tape (post-it-note stickiness), which is available as the 3M blue-roll of scotch-like tape (It was also a popular screen protector for the Palm Grafitti area in year 1997 through 1999)
- You can even cut out a tiny square piece of Post-It Note, and use it instead of the orange/copper tape. It works great, until it gets wet for extended periods. To water-proof it, you can put clear packing tape on the top of the Post-It note to 'laminate' it, before you cut out a tiny square piece (with the low-tack stickiness facing downwards).
- If you have access to an electronics supply store, Kapton tape works as well if it is not too sticky, but most Kapton tape is more sticky than the existing copper/orange square piece of tape.

Both of the above solutions works great as a quick fix, if you're already used to disassembling your BlackBerry.

swimmer_09 11-06-2009 12:53 PM

Quote:

Originally Posted by Verminator (Post 1401439)
Thanks to all that have posted here.

Before I actually try removing this square copper film I just want to clarify something.

Are we talking about the actualy PHYSICAL CLICK that the trackball does when you press it "in"? Or are we just talking about the ability for the trackcall to execute the "select" command when pressing it "in".

In my case (Pearl) the PHYSICAL CLICK is missing. I can still "select" by pressing "in" on the ball, but that physical click isn't there anymore.

To be clear I'm talking about something that is non-electronic. That is to say that even if the power is off and the battery is out, every trackball should still have that physical "click" when you press it in. It's a phycial "spring" felling or something that physically pushed the track ball back up once depressed. This is what I'm talking about.

So will the removal and cleaning of this square copper film repair that physical resistance that you should get when you press the trackball down? Or is this just to fix the inability of the trackball to "select" whatever is on the screen at the time?

I'm interested in how to fix the physical click...that is now missing from my Pearl.

My Pearl wasn't making the physical 'click' and even though it may seem that there should be a 'spring' feeling there actually isn't one. All it takes to fix it is taking that clear tape piece off, cleaning it and the contact under it with a little rubbing alcohol, and the physical 'click' returns!

mrr27 12-09-2009 08:47 PM

Quote:

Originally Posted by Dutchy (Post 1484034)
I had exactly the same problem with my Bold. There was absolutely no response when I pressed the trackball. Firs I cleaned it a couple of times but it didn’t matter. Then I ordered some of these new copper things that are under the trackball called “dome”, online.
I found them on a Chinese website called Cellular Nationwide Network. (can't place the link because then i get some crappy error message that I havent posted enough.....)
It took them 3 weeks to send these things from Hongkong to Holland…. anyway the installation only took 10 minutes and it worked 100% fine!! And the installation was really easy!

I need to do the same thing- I bought the replacement copper part but am stuck on how to install the new copper part and unistall the old one. Any tips or instructions on how to do that? Thanks!

000032 12-13-2009 01:51 PM

1 Attachment(s)
Quote:

Originally Posted by mrr27 (Post 1524426)
I need to do the same thing- I bought the replacement copper part but am stuck on how to install the new copper part and unistall the old one. Any tips or instructions on how to do that? Thanks!

Here is the complete procedure, with pictures, for replacing the "dome" aka trackball select switch. It is a pdf file which requires that you have adobe acrobat reader.

spacedrifter 12-15-2009 09:08 AM

tweak it
 
Quote:

Originally Posted by rojocrandall (Post 872979)
I have had this problem occur 2-3 times since I have had my Curve. I tried many things - removing/cleaning the trackball numerous times, messing with the "copper spoon" as Thatzmister2 mentions above, full power off (battery removal) many times, even procured and installed a whole new trackball assembly - and none these worked. BUT what did seem to clear it up was when I "tweaked" the unit somewhat - i.e. wrangling it's neck, so to speak - by grabbing it length-wise in both hands and the clicking function started working again. This sounds crazy, but after exhausting all I could think of, I assumed something was wrong internally and had nothing to lose. Since the episodes of the of the non-functional clicking came about only after I would have my Curve in my jeans pocket while doing chores/work around the house, maybe the unit got messed up during that activity. I now only carry the unit in the holster and the clicking issue has not occurred again.

Ok yep I "tweaked" the crud out of it and all of a sudden it works... what do you know?

johannajebediah 12-21-2009 03:46 PM

Quote:

Originally Posted by monkeypaw (Post 1197904)
One thing to try rather than prying up the contact switch is putting something on the bottom of the trackball. If you pull the trackball and the contact switch is springy if you press it with something pointy, then the contact switch isn't the problem.

I added a small piece of plastic to the underside of the trackball, held with a small piece of scotch tape. Pictures attached.

There's a slight circular bump in the metal on the bottom of the trackball housing. The edge of it is just barely visible underneath the plastic in the blurry picture. The piece of plastic just adds to the bump without having to physically bend the metal.

Don't use anything too thick or it will put constant pressure on the switch. I used one of those fake credit cards that comes in credit card offers. Pretty clumsy cutting, but although it's too big, it worked.

THANK YOU SO MUCH
i tried all the methods mentioned here, even the "wringing out like a sponge" method, and my trackball still wouldn't click. This worked perfectly. I used a cue card and cut it into a small piece and this saved me having to send my blackberry in for repair.

Solstice68 02-07-2010 07:21 PM

Trackball "click" not working
 
I tried all the blackberry surgery stuff and well if the twisting the phone thing was the only thing that worked!!!

retro-steve 03-01-2010 04:25 PM

May be reviving a bit of a thread here, but I got hydrogen peroxide on my Bold trackball (finger was smashed and had it all over my finger). The phone started acting crazy pressing buttons when I wasn't doing anything, kind of like spilling pop on a computer keyboard. After blowing compressed air through it the trackball would no longer select or scroll. Being out of warranty I did this process of taking off the sensor dome, scrubbing it with rubbing alcohol as well as the contact, blowing compressed air through and replacing the trackball. It now works, I do have to press the ball a little harder than before and sometimes it double clicks, but seeing as how I'm only a couple months away from being eligible to upgrade this is a lot better than $500 for a new Bold.

I found the copper colour tape would not stick so I used Scotch tape and cut a square of the same size, works just as well, as other people have stated here.

This is not a daunting task, everyone warns if you are not electronically inclined not to attempt, but as long as you're not completely retarded it should be fine. Be careful with everything and follow all instructions step by step and it's really easy. *side note I may be slightly more electronically inclined than most people, but anyone can do this with steady hands and not too forceful pressure, especially on the retention clips on the Bold trackball assembly.*

Martinator 03-04-2010 11:57 AM

Could it be Google Maps?
 
Recently I had this problem where the trackball wouldn't click.

I took it to Verizon and they couldn't fix or diagnose it.

Oh well.

In the meantime I had a lot of apps on my BBery Pearl. One day I uninstalled Google Maps because I wanted to free up space.

After that, my track ball magically was able to click.

Yeay!

I reinstall Google Maps and Latitude. Trackball click still works. Wait, now it works more slowly. Hmmm, now even slower to respond.

Now it doesn't respond at all.

What could it be in Google Maps that make the Trackball unclickable after a while?

bernz1977 03-05-2010 12:15 PM

Hello, I used Raptor's referenced video and my trackball now clicks to execute a program. Thank you so much for helping!

jessplynch 03-27-2010 02:41 PM

Found It!!!
 
i found a site that sells them and pretty much everything else

fonlogix
google it cuz i cant post links

OmegaWolf747 03-28-2010 05:08 PM

I'm rather confused. I always keep my BlackBerry in my pocket (one of those pockets on the mid thigh of the jeans that's just big enough to slide a cell phone into, not the upper thigh pockets or back pockets) and have never run into this. Is it supposed to be due to pocket lint, or moisture?

RealUofG2000 04-27-2010 11:05 AM

Hi,

Just wanted to say thanks. I used the technique here xxx.audsound.net/_share/bbtb_select_fix.pdf with some variations to correct the track ball not clicking on a Bold 9000 and it worked.

I did replace the entire track ball as well since it was dirty, ordering the replacement from ebay.
I did clean the small dome contact with a pencil eraser first and then rubbing alcohol and the same for the contact underneath.
I also replaced the original tape holding the dome down with 3M scotch tape. While I peeled the original tape off fine, It wasn't going to stick back on.

the_old_man 05-04-2010 02:45 PM

I sccrewed up!!!
 
Instead of pulling up just the tape, I pulled up the whole square under it too. So now i need the whole trackball board as well. It's a plug in item and should be easy to replace, but WHERE DO I FIND A REPLACEMENT TRACKBALL PCB?

the_old_man 05-04-2010 02:57 PM

I found it!
 
Quote:

Originally Posted by the_old_man (Post 1602855)
Instead of pulling up just the tape, I pulled up the whole square under it too. So now i need the whole trackball board as well. It's a plug in item and should be easy to replace, but WHERE DO I FIND A REPLACEMENT TRACKBALL PCB?

I found it at gsm4world for $21.99

John Clark 05-04-2010 11:55 PM

I found it here for $1.50:

BlackBerry OEM trackball dome module - Cellular Nationwide Network - Cellular Accessories - 3G,

It says it requires de-soldering and re-soldering. Are you sure that thing is plug and play?

the_old_man 05-05-2010 11:09 AM

plug and play
 
Quote:

Originally Posted by John Clark (Post 1603020)
I found it here for $1.50:



It says it requires de-soldering and re-soldering. Are you sure that thing is plug and play?

I am too new here to post links, so

go to: "GSM4world dot us" site and search

"8900 OEM TRACKBALL MEMBRANE PCB sensor board"

This is what I ordered...

No way I was going to try and solder that little part...

dhelsdon 05-06-2010 11:19 PM

How much?

67charger 05-19-2010 11:24 AM

Works Excellent, Thanks!
 
(y) (y) (y) I just followed the instructions listed here and it works great. Just need some very fine pointed tweezers to get the kapton tape to start come off as stated, and also they are handy to put the tape back on after cleaning both sides of the contact. Works excellent! thanks! :smile:

the_old_man 05-20-2010 04:42 AM

Quote:

Originally Posted by dhelsdon (Post 1603940)
How much?

I ended up buying it from Truesupplier . com

$25.74 with shipping. It took 10 days to get here from Hong Kong. They supplied a tracking number that followed it fine.

Took 10 min. to install. Just pulled the BB apart, had to unplug a bunch of stuff, swapped the board out, plugged everything back in and presto!

Brand new Trackball Sensor Board with plug and play

santoshwins 07-06-2010 10:35 AM

You're my hero!
 
Quote:

Originally Posted by Raptor464 (Post 1330107)
This is the correct procedure to follow if your trackball click function is lost. I have performed it quite a few times on multiple berry's and have had success every time. What happens sometimes is moisture can get into the contact's housing which causes some corrosion. By prying up the tape slightly exposing the contact, you can clean the corrosion with a small blade. What I have had the most trouble with is with the resetting of the contact into the housing. It can take multiple tries to get the contact to sit it the perfect position so that the edges make contact with the side contacts and the center of the button is able to touch the center contact upon depression. Be very careful when cleaning the contact itself with alcohol because if you do not allow enough time for the alcohol to dry, your contact will again become corroded and not function correctly. I would love to post a step by step instruction on this procedure but I do not have a high resolution camera to take pictures.

EDIT: I have found a nice guide by member CrackBerryHead that details the procedure:

Hey man! You're my hero! My mood was off the whole damn day. The click refused to respond since the morning. It had to do with the moisture I guess due to the rains.

I followed your instructions and the pdf you attached and voila! Thanks so much!

Cheers!

SP

Exclamat!on 07-07-2010 05:53 PM

Its very likely Jeans Pockets are messing with it. Think like this:

Jeans are meant to be tight very often. Whenever I wear my BB in my Jeans Pocket, I pull it out to find "Qjwwwjdkskjsj Hjkd Ajfd" on the dial input screen (lol). The point is, they buttons get pressed. Perhaps the tight pocket is pressing the TrackBall in for long periods of time, so the previously mentioned "Copper Spoon" is getting bent in and stuck.

My two cents.

ydnaryeldud 07-08-2010 12:11 AM

Thanks to all
 
I did it, not too hard. Very proud of myself for saving $50! Thanks to everyone.

GC2010 07-21-2010 12:13 PM

I followed Stravs' advice and detailed pictures, which truly did help, and now my trackball click is working once again. Who would have thought that condensation would cause it to fail. Thanks for the help!!

GC

tony13 10-01-2010 10:28 AM

Quote:

Originally Posted by Stravs (Post 1249085)
The problem is not in the trackball, but in the contact on the motherboard (at least in my unit it was). I had an old pearl laying around so I cannibalized it for parts. It's a pretty simple fix but it requires patience, a q-tip, some rubbing alcohol, and a pair of pointed tweezers.

When you remove your trackball you see a raised square that is covered with a piece of copper colored tape (of the same size). That tape secures the convex contact that is responsible for making the "click" sound and providing the feedback when the trackball is pressed. The problem is that sometimes these become worn out and lose their elasticity. Solution? Replace the contact.

Like I said before, I had to remove this part from an old phone I had laying around. I couldn't find this particular part anywhere on the net. Test to make sure your spare part makes the click sound before you remove it and put it in your new(er) phone. Here's how it works:

Take the batteries out of both phones. Remove both trackballs and use a q-tip and some alcohol to make sure the parts are clean. Remove the contact in the scrap phone by taking a pair of pointed tweezers and working the edge until you get a corner up enough to grab hold and peel away from the motherboard (note the orientation of the part relative to the rest of the phone before removing). Be careful not to tear the tape or damage the part when removing. The contact (small circular convex metal piece in the center) should remain intact with the tape.

Assuming you have a usable replacement, remove the damaged one from the other unit in the same manner and set aside. Using your tweezers, position the working contact in the exact same position as the old. Make sure that the edges are flush and square on the motherboard. When you think it looks right, take the dry side of the q-tip and press all around the edges to help the residual glue to adhere.

Replace the trackball, retaining clip, and chrome o-ring and give it a press. It should feel exactly how you remember. Replace the battery, turn the phone on and cross your fingers :) Mine worked perfectly - hopefully yours turns out the same.

PS. This is the same part in both the pearl and the curve, no worries.

this is what i did...well similar...my copper piece was missing tape so i put super glue on it and layed it to dry. i havent used the phone yet so hopefully it works. thanks very helpful.

drrrr 10-13-2010 01:51 PM

Quote:

Originally Posted by Stravs (Post 1249085)
The problem is not in the trackball, but in the contact on the motherboard (at least in my unit it was). I had an old pearl laying around so I cannibalized it for parts. It's a pretty simple fix but it requires patience, a q-tip, some rubbing alcohol, and a pair of pointed tweezers.

When you remove your trackball you see a raised square that is covered with a piece of copper colored tape (of the same size). That tape secures the convex contact that is responsible for making the "click" sound and providing the feedback when the trackball is pressed. The problem is that sometimes these become worn out and lose their elasticity. Solution? Replace the contact.

Like I said before, I had to remove this part from an old phone I had laying around. I couldn't find this particular part anywhere on the net. Test to make sure your spare part makes the click sound before you remove it and put it in your new(er) phone. Here's how it works:

Take the batteries out of both phones. Remove both trackballs and use a q-tip and some alcohol to make sure the parts are clean. Remove the contact in the scrap phone by taking a pair of pointed tweezers and working the edge until you get a corner up enough to grab hold and peel away from the motherboard (note the orientation of the part relative to the rest of the phone before removing). Be careful not to tear the tape or damage the part when removing. The contact (small circular convex metal piece in the center) should remain intact with the tape.

Assuming you have a usable replacement, remove the damaged one from the other unit in the same manner and set aside. Using your tweezers, position the working contact in the exact same position as the old. Make sure that the edges are flush and square on the motherboard. When you think it looks right, take the dry side of the q-tip and press all around the edges to help the residual glue to adhere.

Replace the trackball, retaining clip, and chrome o-ring and give it a press. It should feel exactly how you remember. Replace the battery, turn the phone on and cross your fingers :) Mine worked perfectly - hopefully yours turns out the same.

PS. This is the same part in both the pearl and the curve, no worries.


Solved my problem the same way but without a new part. In my case it wasn't a problem with elasticity of the button, but rather corrosion inside it. Once I removed it, I peeled off and discarded the old tape, scraped it and cleaned its underside and the contacts beneath with rubbing alcohol and a q-tip, then secured it back in place with a thin strip of scotch tape.

bookryder 11-21-2010 07:50 AM

Re: Trackball won't "click"
 
none of these work for me are there any other Ideas? I may just go to the Sprint Store... Im using the 8330

John Clark 11-21-2010 10:00 AM

Re: Trackball won't "click"
 
A new contact will work. Sounds like you didn't try everything.
Posted via BlackBerryForums.com Mobile

Leogood 03-19-2011 03:32 AM

Re: Trackball won't "click"
 
Quote:

Originally Posted by sonofpear (Post 1259686)
WooHoo! I may have found a solution to this. I had my Bold in my pocket last night and this morning the trackball stopped clicking. It worked fine for a few hours and then nothing. I had to hit "enter" to get anything to select. I was about to resign myself to calling for a warranty exchange. Instead, I blew some compressed air in the trackball while flicking it and clicking it rapidly. It works perfectly now. It may have been lint or some other debris.

Good luck to the other clicker challenged!

Woohoo! Thanks Sonofpear!
It worked in an instant! Though i didnt use the compressed air. My BB bold trackball couldnt click then i tried to blew the trackball with the hand dryer in the toilet :smile: . While i was doing it, i did clicking several times until it actually could click. At last !
The reason why my trackball couldnt click was, i was cleaning it with hand sanitizer gel and a cutton bud. But apparently i put too much sanitizer gel on it, so it caused sticky/wet part inside.

Previously, i had my trackball error too. It couldnt scroll down. So what i did was, gave a small drop of alcohol on it, then cleaning it with a cutton bud. It wasnt a pure alcohol actually, it's a hand sanitizer too, but it's not in a form of gel. More like a light liquid.

So i hope this could help others who experienced this so called problem ! ;-)

beastyanimal 05-01-2011 10:38 PM

Re: Trackball won't "click"
 
I think so. I didn't have a click problem though. My track ball wouldn't go up, ie could move cursor down, side to side, and click. But had use "T" to go up. Mine began working like new after a soft boot though. Don't know why a hard boot didn't work, but there you go. Guess it was being tempermental.

beeandy 06-28-2011 03:10 AM

Re: Trackball won't "click"
 
Quote:

Originally Posted by dewbieZ (Post 1372861)
Absolutely hilarious, I just wrung my blackberry's neck and it too started to respond. You are the man dude. I was wondering forever what the hell happened, it would just periodically click when I pushed hard. . . but now that I squeezed it (length wise) it's working good as new.

It is indeed! This also worked for me. Had done the same silly thing in a tight jeans, but now it works again! ;-)

trackballz 07-23-2011 04:34 AM

Re: Trackball won't "click"
 
I have a Curve 8900.

I've replaced my trackball a number of times with no problems, however lately it hasn't been clicking.

I just received my order of domes today to attempt to remedy this problem.

The problem I'm having is they will not stick. Where is this sticker part? All I seem to have is the tiny little copper piece, but nothing to make it stick in place.

I put it in hoping it would stay there but after moving the phone around a little bit, it dislodged so now I'm back to where I was.

Can someone please explain this to me. Thanks.


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