New enterprise act give mail that is all --more-- (no body) need help
Just did an enterprise activation on a new BB Torch (switching from an 8350i) and all messages made it to the phone, but they are all ---more--- meaning the body is not there. A tap of the screen and the message "mores" and the body shows up, but of course I want the body there from the start.
Phone is set to auto more. Am I spacing out here and forgetting some setting or am I screwed? |
There's a setting on BES that controls this.
Your BES is set to pre-populate with headers only. |
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Thanks, Roveer |
instead of saying "shouldn't be" check and be certain. send message headers only should be set to false. its under the email settings of the bes server
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It's your pre-population settings that are set for headers-only. There's no such thing as 'BES Administrator'. Are you referring to BlackBerry Manager? If so, yes.... that's where you'd change the Pre-pop settings. |
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Yes, using the wrong term when referring to BES Admin, my bad. Yes, need to check the field you are referring to. Also, Version of BES is: 4.1.4.15 which is the stripped down version. OK FOUND IT!!! You are your title "god" it was set to true "send headers only" set it to false. Question: Should I just do another enterprise activation? How should I proceed? Don't want to have a full dup or screw up. |
Pre-pop only occurs for a new user, or for an existing user with a new device.
Without hacking BES, the only way to get pre-pop to occur for this user would be to remove them from BES and then re-add them before doing a new EA. |
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Not sure if the Reg Hack made any difference on my limited version of 4.1.4.15 or if it was the wipe that did it, but all my settings were preserved. I had heard from my previous that if I removed the user that I would lose all kinds of BB settings which I did not want to do. Roveer |
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