Desktop Manager Backup Failure
 

I did a search but nothing turned up but I don't think I am the only person to have this issue. I am trying to backup my phone data and it fails. I went into advanced and backed up everything except the 'Messages' section and everything went through fine but I got a warning saying

'Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You can not restore or clear them.'

When I attempt to backup just the messages portion it also fails. Can too many messages cos this error? there are 1267 in total. IF it helps I am using DTM 4.6 on Vista SP1.

I also tried downgrading to version 4.5 of DTM and it still failed ... Any suggestions?


Thanks in advance for the help,

Chris

Chris, too many messages, at least 1267, is not the problem. I have over 3,000 residing on my device at any one time.

Are you on a corporate BES?

You might try not backing up the address book, see how it works... if still not, try leaving the calendar out, and determine which module is failing.

Wirelessly posted

Try searching for "backup". You'll find other threads here, including in the beta forum.

If you do advanced backup, choose everything except profiles & (If I recall) browser cache. Backup will succeed without these 2.

Watch the progress during the backup and see where it hangs and ultimately fails. Mine fails on Profiles, and I have seen other posts. I tried a complete wipe and re-install, but that did not fix the problem. I would love to know if anyone has figured out a cure for this issue. The work around I use is the one suggested above: Use the Advanced feature, select all databases except the one causing the failure (probably profiles). Then, in the left hand pane after the databases transfer over, Save it.

I have isolated it to my Messages however the same error happened on another PC with another Blackberry (my girlfriends) as well ... I am not willing to loose my messages as they are obviously the bulk of the information on my device. I bought a new device and i need to migrate from the old curve to the new BOLD. Everything was easily resolved by going back to 4.3 version of DTM.

I think you have two of the same posts going here. http://www.blackberryforums.com/gene...p-failure.html

so we'll close this one and keep just one going.

Please don't double post your questions... thanks.