Please help! Bold keeps rebooting!!
 

Guys - not sure what is going on here. I have a Bold from Rogers with the "125" software release. it is unlocked on AT&T and was working like a charm for the first hour - and now all of a sudden it just keeps re-booting itself for NO reason. I have installed NO 3rd party software - nothing. All I did was sync to my BES (which worked fine) and that was it. I have barely used the thing - went to Google.com once and then closed the browser. It just rebooted again and I have 29.9 MB memory free. So far, I think it happens a certain period of time after I "lock the KB"...which I set to be the default of the left convenience key.

HELP!! This device rocks...and I paid through nose to get it here....tell me I am missing something - -please? I don't want to go through the hassel of returning to Canada and getting a new one!

Thanks in advance!

The Bold is buggy, and there are various problems associated with it. I's suggest calling Rogers or wherever you got it and discuss it with them.

Have you tried the number one fix for all Blackberry's? Pulling the battery?

I had my Curve doing that once and pulled the battery and never did it again.

Did you by chance put in an SD card that was formatted for another device?

dr_jared88 = after it happened the 2nd time, yes - I pulled the battery and waited about 10 seconds and put it back in. Has happened twice since then.

barbwyr = no....I have not put any SD cards into the device yet.

wipe!

CRAP - I think I just figured out the problem. It is happening each time I out the device down on the desk, just placing it down normally (not hard at all, but not soft like I am holding a new born baby) on the back of the device (fake leather facing the desk), the device reboots. When it happened in my pocket those 2 times, it must have banged against my leg and caused it to reboot too.

So - those of you familiar with BlackBerry, is this just a flat-out manufacturer's defect? Or do I have something wrong with the back cover (fake leather) part of the device? Maybe I just need to "futz around" with it?

Any suggestions?

only thing i can suggest is to make sure the battery is securely placed in the device and not somehow loose and loosing contact.

Sounds like a loose connection for sure. I had a Curve that you could reboot by tapping it with your finger. If it is not a bad connection with you battery, sounds like a hardware defect. Replacement

Eureka!
 

Hi Marc...actually I pulled the battery a few times and re-seated the back cover, and it still happened. I checked and re-checked to make sure the battery was in correctly and the back was on securely.

So, I started tapping the back of the device all over the place (while it was on) to see where on the device the impact was having an effect. Sure enough, as I tapped fairly hard on the top part of the phone near the camera lens, the device reset again! So, I then pulled the back cover off, exposing the battery while the device was still on. I held the battery in place firmly with my right hand and starting tapping all over the place (including the top) with my left. NOTHING happened. So, I believe that the top part of the battery pops loose just enough when I plop it down on the desk to cause the Bold to lose power for just a second and reboot. I tested like 5 times while holding the battery in firmly with the case back off and it NEVER happened.

In any event, it may be a bad fake-leather case back, or maybe the mold where the battery lies got messed-up on my unit during production. So, I took a small piece of fairly thick gauze pad from our first-aid kit here at work and I cut it to be about 1/2" by 1/2" - and I placed it towards the top of the battery just below the camera lens. I carefully put the fake-leather case back on the device, and let the phone start up. Then, I put the phone down on the desk "as normal" like I did when this was first happening, and EUREKA...it DIDN'T re-boot!! I tried it like 10 more times, "dropping" it hard (not hard enough to hurt the device of course) and also placing it down like normal - and it NEVER rebooted again! So, that little extra padding was all the battery needed to give it that extra bit of pressure to keep it in place when the back of the case is attached.

In short, this is obviously some sort of slight defect with my case molding or my fake-leather case back. Am I going to ship it back to Canada ASAP to have it replaced? Probably not. I think a 1/2"-square piece of that foam double sided tape attached to the inside of the case-back right where it would meet the top of the battery will do the trick (like many other phones and electrical devices have small pieces of foam glued to the case back to ensure there is enough pressure on the battery to help keep it in place against the battery cover when closed). Is it ideal? No - but it is safe and will prevent me from the very big hassle of sending this back up north and waiting who knows how long for a replacement.

Joy!!

try putting a piece of hard paper between the battery and the cover to make sure its secured. The battery might be loose from what you're describing.

Mine isn't buggy, it's working fine.
Is YOUR Bold buggy? oh wait, you don't have one, you're just talking hearsay.

I think you mean "loseloose.com".

mine was doing this as well, with .126 installed. i narrowed it down to the wifi, and the 'interaccesspoint handoff' option in wifi settings - turned that off and it hasnt rebooted once since. Did lock up yesterday, but it came back :)

simple typo

How did you narrow it down to wifi

I understand not wanting to ship it back but this is why most are waiting till they can get it at a local shop. As for "Mickey Mousing" a brand new phone... You are essentially throwing away money. Who's to say that it's not a problem that will get progressively worse, to the point your trick won't work? I would send it back and get a replacement so you don't have to deal with more issues in the future.

Reminds me of the old Nintendo systems. Take out the cartridge, blow the dust off the connectors, bang cartridge against head three times, insert cartridge into slot, press down and use another cartridge to wedge it, turn on system, play.

Ahhh the memories...

I'm having the exact same rebooting problem with this option off from the start. Done the same tests - tapping the phone with/without strong pressure on the battery and got the same results: when extra pressure is made on the battery the device does not boot. It seems this is some kind of manufacturing problem.

I got it from Vodafone UK a couple days ago and will stop by at the store tomorrow to get a replacement. Like someone else pointed out, it's simply a lot of money to pay for something that needs a piece of tape to work properly...

Anyway, thanks a lot for the discussion (and for Google for leading me here).

Loose battery perhaps? Make sure the battery can't move. Try securing it with a piece of tape or business card. The device will reset itself each time you bump it when the battery is not secured properly.

Same issue here. Got mine brandnew from T-Mobile Germany. After putting some paper "around" the battery I was off the hook. (n)

I have the same issue and the "securing the battery" fix worked.

Amazing.. Come on RIM - get your act together!

Anyone know what % of Bold's suffer from this fault. If I return mine and get a replacement, what are the chances of getting another duff one?

Sounds like Russian Roulette to me.

Hi guys and thanks!

My first post here. I have been through 5 Bolds that we have had on trial from Vodafone UK and RIM. They all randomly reboot, usually when on the desk, or attached to a belt, or when on the phone. So i just took the battery cover off of my current one and noticed there is significant play in the battery. So i've stuck a post-it note between the cover and the battery. I think this has cured it. My director will be most pleased.

I've also ramped up to .147 OS.

Cheers
Zac

I get the Reset/WSOD message whenever I switch my SIM card from one phone to my BB Bold. A reset or two and things are right as rain. The Bold is the most reset-prone BB I've ever used, but they're all recoverable with a simple reboot or two. Obviously I'd prefer rock-solid stability, but at least I have not had to wipe/reinstall. I'm running the original OS, Rogers unlocked on AT&T.

Btw I am not even sure that it is only the battery which is loose here. I stuck some paper around the battery and it is really tight in there now. However I accidently dropped the Bold with its sleeve from around 1m and it rebooted again. It is impossible that the battery moved in there except there is something else.

Same issue, too. I've placed a piece of paper between the cover and the battery. Now, my Bold is working fine since 3 days without any reset or system crash.

I'm on my second Bold in 7 days. First one had something wrong with the mic, as the folks I called said my voice was extremely muffled. Second one has this issue, as setting it down with any force lighter than a feather causes it to reboot. Not too impressed with RIM's quality so far, on my first ever BB.

Yeah I thought the same after I unpacked my first BB... something like that never happened with my palms..

I can understand the frustration/annoyance factors.

I would imagine that the battery covers are made elsewhere or the manufacture of the covers is contracted out, batteries are purchased elsewhere; and while I understand also that these things should come up during assembly and QA, I can also understand these things slipping through. The main components (board, display, etc.) seem well built, just the tolerances for the battery and cover seem off (perhaps the bezel too).

I don't know how the units are tested either (every unit, every x units?) but likely they pass the bootup tests and QA believes everything to be fine. I'm not defending RIM's QA process or anything, and yes I know this is a $500 phone, but I can understand at least why/how it can happen. Yeah, I'd be pissed if my display LCD or trackball fell out but I'm a bit more tolerant of battery/cover related reboot issues.

I had this Problem in Miami
 

I stuffed my bberry as well but that's not the problem. The problem is in the mobile network options. If you allow it to roam between 2g and 3g in south Florida (on Rogers) it will reboot everytime it switches networks. Manage Connections - mobile network options - network mode - choose 2g only. That will stop the reboots.

Worked beautifully for me
 

Thought I might tack on to the end of this thread... my bold had a tendency to do the exact same thing. I told myself I wouldn't let it bother me, but it kept on doing it. Figured something had to be done.

Tried putting thin pieces of cardboard at the top part of the battery assembly to jam the battery in there. It doesn't work, as the upper portion of the edges of the battery is receded from the lip on the bottom, which reaches almost all the way to the housing. As it is on the bottom of the battery, any obstruction I might place inside the phone must permit the bottom part of the battery to clear first.

I realized I was attacking the problem from the wrong angle. The battery isn't going upward (toward the camera) to lose contact, it is going outward - away from the body of the phone to lose contact. Even if it was going upward toward the camera, it would need wiggle room to do so.

I cut up a 1.5x1.5 chunk of thin cardboard (the kind from a cracker or cereal box will do just fine), and sealed it to the inside of the battery cover with masking tape.

It just fit. The battery door fit on cleanly, and upon multiple vigorous shakes of the phone, I couldn't even feel any motion.

Only issue I can picture myself running into is the fact that I'm selling this phone tomorrow morning. I think I'll have a hard time explaining this one to the customer :)

What ever happened to the good old days of well-fitting batteries in the 7290s?

Okay, I have an original BB9000 Bold from T-mobile Netherlands. Everything still OEM, nothing not original.
Tonight I'm on internet thru Wifi. Tryin' to get in this board (blackberryforums.com).
Suddenly the device freezes and the small clock icon appears (not movin'). After a few minutes waiting if the device will get itself out of this condition i decide to pull the battery. Wait a little and put it back in. Red led lights up, goes out and the screen lights up, with the moving clock. Screen dies again and red led lights up again. Goes out again and screen lights up with that little clock again. Dies again, red led. .Screen. Led. Screen. Led. Screen. Led. Etc, etc....

Now what??

Haven't had this issue before.... :(

problem solved! Thanks to some Blackberry users on another board....

I am on my third Bold due to the rebooting, it is not the back, battery leather or any of those, it is a fault with the unit itself. AT&T have given me three new ones so far, stay tuned.

BB Bold 9000 won't stop initialising! HELP
 

I bought my blackberry from a friend two days ago- brand new and unused. I charged it as soon as I got home and it worked perfectly fine the next day when I used it in college. However, on my way home.. it just turned itself off and when I turned it on again. the screen went white and there's this sundial image.. then it goes off again with the red light on top and after that the red light turns off. I called my friend for help - he has the new BB bold- and he said it does the same.. so I left it overnight like that and it's still the same in the morning. :(( I'm getting really frustrated 'cause I really need it. I don't have any other phones to use. :-(:-(:-(:-(:-(:x

BB bold wont stop rebooting
 

I have the same problem. It just started 13 months after I bought the device, so I do not know what to do.. May be I will have to live with the post-it note. They should have a higher quality standard, when these things cost so much

I have seen a few posts where a white screen with a battery shows then the red light and the cycle doesn't stop. I was having this problem after running my battery to death, I had no luck with battery removal combos, what ended up working was this:

Hold down - Alt + Cap Lock key + Delete - I did this and amazingly I got the little clock icon, the AT&T orange home screen and I was back in business without doing a reset.

This may have been luck but it is easy to try before redoing everything.

Wirelessly posted

Usually when the white screen & red led repeatedly happens I take out my memory card. Not sure why but I find this helps reboot it normally. Then you can pop the memory card after the boot up has finished.

Okay, i got my brand new blackberry bold on saturday.. 2 days ago. So the the blacberry loading screen comes up.. it gets to not even a quarter of the way throught booting.. and then shuts down... there is a white flash on the screen, then it goes blank... and the red led comes on for about 30 sec. and the whole cycle keeps repeating itself.... does anybody have any idea if it's the software?