Please make sure your shipping address is correct before we send your package out. If you must modify your shipping address after the package is sent out, reshipping cost plus a fee of $12.50 will apply.
We only ship to the lower 48 states.
Orders will only ship to PayPal-confirmed addresses
Shipping takes about 3-8 days to arrive, depending on the customer's location. Any issues during transit, feel free to contact us. We will surely take care of u.
Orders made before 2:00 PM EST (11:00 AM PST) will be shipped the same day, during weekends or holidays will be handled the next business day. Most orders will be shipped within 24 hrs during weekdays via FedEx, USPS, or UPS. We do not ship on weekends or various national holidays, Orders made after 2:00 PM EST (11:00 AM PST) on Friday will be shipped the next business day.
Based on applicable tax laws, will calculate, collect, and remit sales tax on behalf of sellers for items shipped to customers in most of the US states.
Please check regularly as is continuously updating the tax as states adopt new laws and regulations regarding sales tax collection.
We accept payments via PayPal, PayPal Credit, Visa, Master, AmericanExpress, Discover, and Google Pay, and only ship to Paypal CONFIRMED address (NO PO BOX).
Payment should be completed within 7 days of sale closing. Or unpaid dispute will be filed for closing sale.
We will leave positive response immediately after payment is received. We appreciate positive response as much as you do. If for some reason there is any issue with the purchase, please contact us prior to leaving response, we will be glad to work together and provide a satisfying item comes with 12 months Warranty from the date customers purchased it. Special circumstances will be listed clearly in the listing.
If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or videos to show the problem.
Please do check everything carefully after you received the parcel, any damage except DOA (Dead-On-Arrival) would not be covered if it's your fault.
Replacement products are provided with the same warranty as the returned products.
Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase.
Please note that all returns must be pre-approved by seller and have a return merchandise authorization (RMA) number. Unauthorized returns will not be accepted.
Buyer's issue need return must fit terms below
There is a 15% restocking fee charged against all returned parts.
Parts must be resaleable and in the original packaging.
We cannot take back used products.
We cannot take back installed or tired products.
We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
Return request need to be within 30 days of receipt.
We will leave positive response immediately after payment is received. We appreciate the positive response as much as you do. If for some reason there is an issue with the purchase, please contact us prior to leaving response, we will be glad to work together and provide a satisfying solution.About us
Who are we?
OMTech is a collaboration of 30-yr industry vets and promising new techs in Anaheim, California. Our affordable but quality lasers and US-based support quickly grew us into the largest online brand for precision engraving.
What makes us special?
Alongside our skilled & helpful staff, OMTech users have built up a supportive online family in our forums and social media, sharing inspiration and sharpening their DIY skills together.
What drives us?
We love keeping the OMTech family on the cutting edge of laser crafting because we know our growth is inseparable from your success.
Email Customer Support:
9:00am-2:00am PST Sunday-Friday
All emails will be responded to within 12-24 hours
One 45-minute Virtual Tech Support appointment with OMTech Specialists in Anaheim, California
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