We use USPS and FEDEX at our discretion. We ship the same business day from payments confirmed before 10:00 A.M PST. Orders made after 10:00 A.M PST will be processed the next business day. Orders on weekends and holidays may not be processed until the next business day.
*Please read the following information carefully!*
Warranty & Returns:
1. Returns are offered for items that do not match the description, or items that are physically damaged preventing the item from working as described.
2. Please contact us in the messaging system before opening up a return so that we can help you further.
3. If your item is under warranty, and a functionality issue arises, we ask you attempt to contact the manufacturer directly ? The manufacturer will usually supply a new item should a manufacturing defect is present.
4. Buyer is responsible to return the item to us, in the exact condition the item was originally shipped in. All accessories and retail packaging are to be returned in the exact condition they were sent. (Missing parts or accessories will be subject to a fee or result in item being not eligible for a return)
5. Buyer is solely responsible to securely pack, pad (and when required insulate) and ship items back to us.
6. Buyer is to ship items back to us in boxes, not in envelopes or padded packs.
7. Should an item arrive back to us in a condition different than the condition originally shipped, said item shall be shipped back to the buyer (buyer to provide shipping label) and said item shall not be eligible for a refund or return.
8. We will not be able to waive or reduce a fee for missing parts, a missing retail box or for damage to an item or accessories.
9. Refund shall be processed when all of the above conditions have been met.
We appreciate you leaving a positive response on our account.
Before leaving a negative response, please give us a chance to rectify the situation. We take pride in our customer service and make sure our buyers are well taken cared for and happy. Please send us a message to notify us if you have a problem with the item you received. Thank you!
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