tried takin my phone in, they said it was "physical damage" since when is it physical damage when the phone turns off on its on and wont turn on again... these stores around here blow (please excuse the language) but they wanna help the customer but when they may have to give a free phone out, they try anything and say anything to try and explain that they cant at all help you with this problem. screw those guys, this is no at all a physical damage, this is a problem with OS. we pay good money for our phones, do we not? even if we pay 5 dollars for a phone, if the phone doesnt work after a week, we'd expect a refund or another phone. but yet they wanna see the easiest way out.. i hate customer service (sprint) and in stores customer service does not do any better. what to do, what to do.. jl_cmder wont connect to my phone, desktop, same thing.. no red light. this is a good phone, but was it worth the money? after all this trouble
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