We're using BES, and the CIO is using her normal company e-maila ddress. Here are the notes:
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At first, I thought that seemed like it should do that: as in, if mail hit the exchange server, it’ll be seen by the BES/Blackberry as well as the client’s Outlook.
So any rules in Outlook shouldn’t alter what happened on the Blackberry.
But I looked at my Outlook and several other users, and it seems that “Junk-Email” is being sorted beforehand, and I truly don’t receive those junk emails on my Blackberry.
After researching a bit, I found several articles that pull in both directions:
“junk mail will appear on the BB – take care of the message before it hits exchange” and the latter being
“re-check Outlook, BES-user-account settings, and Blackberry settings” – implying that Outlook’s Junk Email can be set to not show or be directed to the Blackberry.
Well it’s apparently in practice, seeing as I know for sure that my Outlook’s Junk Email does not appear in my Blackberry.
Since this was a new laptop out of the box, Outlook was set up simply by placing the exchange information and account.
Nothing was customized in Outlook – yet all the settings were pulled down from exchange; they were set from the old laptop.
There were only two rules-and-alerts and a list of blocked senders and filters for the user’s Junk Email that were pre-set simply after pulling up the Account.
I’ve tried having Outlook in and out of cache mode – I am personally set to “use cached exchange mode” and I have the ‘correct’ behavior.
Both the user and myself have “Junk E-mail” option de-selected on our BB (Messages Options -> Email Settings -> Folder Redirection).
I do not have any type of Blackberry software running on my machine, and neither did the new user. We’re set to wireless sync.
But I decided to get the software and check the redirection settings on the user’s computer.
I downloaded the Desktop Manager v6.0 software, but it wasn’t apparent where the “folder redirection” options were.
After a few minutes of looking around v6.0, I uninstalled that version and installed v4.3 which I’m more familiar with.
Email Settings -> Advanced -> Folder redirection was set to Selected folders. I went into ‘choose folders’ and Junk E-mail was selected here on the Desktop Manager software.
I deselected this option, pushed OK, and also changed the Folder redirection settings to “inbox and Sent items only”.
I blocked three misc external email addresses to do some testing.
Sent several test messages from each account.
Four of the tests completed exactly how we wanted them, never touching the Blackberry, and the Outlook had them in its Junk Email folder.
Further testing with the accounts had three messages fail with the wrong behavior: Outlook had the mail in the Junk Email folder, but messages showed up on the Blackberry.
And finally a few results came up ‘wrong’ but eventually reconciled and disappeared from the Blackberry… Which we don’t want that behavior either.
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Thanks again!
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