[sgtcasey]

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[Ophidian]

For what it's worth, I wiped my 8700 clean with JL_Cmder, and reinstalled the .91 software on it to no avail.


But, it is great to hear that you're in the same region while one of you has the problem and the other doesn't.. perhaps we can isolate some variables to try and find out what the root of the problem is

[sgtcasey]

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[Ophidian]

Just speaking from my own personal experience, I rarely had to powercycle with other OS versions. Plus, this issue happens even if you have 5 bars of service.

[sgtcasey]

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[TheGreggers]

For my situation,
I'm upgraded to the .73 OS when it came out, which got rid of the mic issue I had... but it never gave me the issue of dropped calls. All my calls have been smooth sailing, with no difference to the normal rate of dropped/disconnected calls.

The hourglass issue with the ringtone...
Yes, changing your ringtone to a default stock loaded one will help with the issue... but I never have difficulties having my phone load a full song as my ringtone unless I am using several applications at once (e.g. music player, Opera Mini, Messages, and whatever else my float). The phone's active memory gets bogged down a bit. Remember to fully close an application when you're done with it

As a suggestion like everyone else has said.. Power cycling makes a huge difference to the operability of any phone on a daily basis.

I have always powercycled my phones at least once per day to flush the system. With the BlackBerry, it's even more important to do so.

[zimbu1234]

Some of you do not realize what this dropped call issue is. Its not a dropped call because if a week signal.

When you are on a call, the call is still connected, but you and the other person on the line can't hear each other. It goes kind of mute and you hear a crackling kind of sound.

This is the experience I have had since after I moved up from .73. All the OSs after are 4.2.1, so its the 4.2.1. release. The 4.2.0 release (Tmo .64, Cing .71, and Cing .73)is fine.

Again, it has nothing to do with TMobile or coverage area. The only thing with TMobile is that it seems to happening on their phones, not the other carrier's phones.

[sgtcasey]

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[ihellion]

Originally Posted by sgtcasey

It sounds like you are talking about a one-way audio issue which is indeed not a dropped call. That, believe it or not, could be an indication of a SIM card going bad. Or it could be a network issue. Or it could be your phone is defective.

To begin ruling some of those things out, you could try your SIM card in another device. If you have the same issue, that points toward the network or the SIM card. If you don't, that points to the Blackberry.

If the network seems to be the indication as the problem, ask your T-Mobile rep to file a service request for the areas you are having the problem. They may be a so far unknown tower issue going on that the local engineers need to go out and fix.

I'm not sure what would be different in the .103 you loaded versus what myself or someone else not having this issue loaded.

Dave

Well it depends. Sometimes it's a dead air issue, and sometimes it is an actual dropped call. It's about 50/50. When it cuts out to dead air, neither party can hear.

Is it possible the software install corrupted my sim card? I just find it hard to believe that it's a network issue when the only two phones I know of (tmobile is big out here, most of my friends and clients have it edit: nevermind I'm sure you know this, I now see you are from ABQ as well) are pearls that upgraded yesterday, and my phone started doing it immediately after, and Guitarded noticed his later. I would assume if it was a network issue, it would effect all makes/models of phones?

I'll have to see if I can get some time to go get a new sim card from the dealer. After seeing you are a local as well, that should narrow it down to not being software, or network, but a software caused problem with the phone...I'll try the sim card and go from there.

[sgtcasey]

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[raa0425]

I was going to upgrade my OS tonight, but now I'm afraid. I haven't had any noticeable issues since I bought my pearl in January, other than maybe the 2 second lag thing, but I'm in Dallas and this dropped call problem would be really annoying.

I guess I'll make sure I have a copy of my current OS stored somewhere before I do the upgrade.

[Ophidian]

Well, I don't see how it could be a tower issue.

The issue (so far) is in
Albuquerque, NM
Dallas, Tx (through Collin/Denton counties)
Parts of New York

Plus, if it's a tower issue, we should have issues when we roll back the OS to a previous version, but the problem is still there.

I'm gonna try a new Sim card and see if that works
*crosses fingers*

[jkuhnert]

I had the exact same problem when I first purchased my phone. I dicked around and tried upgrades / various tweaks / waiting / etc and it just never seemed to consistently get better.

Eventually I took it in to the tmobile store where I bought it and showed them and someone eventually mailed me a new pearl, which has worked flawlessly ever since.

I don't know why everyone is questioning everything from os / region / towers with this one... If it were software it'd be consistent across all versions / towers and it'd be contained to whatever region bad towers are in / etc...

Bring it back and tell them to give you a non b0rken phone.

Originally Posted by Guitarded

Does anyone else have trouble with calls dropping frequently after upgrading to the latest software for the pearl?

[Ophidian]

Because it also happens on the 8700's and my 8700 is like 2 years old (aka out of warranty)

Plus, with one OS the devices work fine, with another they have issues.

[noyade233]

Originally Posted by zimbu1234

Some of you do not realize what this dropped call issue is. Its not a dropped call because if a week signal.

When you are on a call, the call is still connected, but you and the other person on the line can't hear each other. It goes kind of mute and you hear a crackling kind of sound.

This is the experience I have had since after I moved up from .73. All the OSs after are 4.2.1, so its the 4.2.1. release. The 4.2.0 release (Tmo .64, Cing .71, and Cing .73)is fine.

Again, it has nothing to do with TMobile or coverage area. The only thing with TMobile is that it seems to happening on their phones, not the other carrier's phones.

I have been having the same problem ever since i upgraded to .101 a week ago. I figured trying .103 might solve the problem but it hasn’t. Had the phone for a few months and never had this problem until i upgraded to .101

From what i can tell it only happens when I’m in a certain area. (at work with a perfect signal) I can be sitting on a bench in front of my office building talking to one person for 30 min but the next person i call might get disconnected or just go silent three or four times in a row. Doesn’t seem to be happening when im at home as of yet so at this point I’m unsure if I should revert back or not.

[sgtcasey]

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[ShelW]

Originally Posted by Guitarded

Does anyone else have trouble with calls dropping frequently after upgrading to the latest software for the pearl?

Any one have a link to an old OS, this one blows chunks!

I've been on OS .103 since yesterday, around 3pm and no issues. I've taken and made numerous calls, some as long as 15 minutes, and haven't had the issue you're reporting.

I don't doubt you're having these issues, just giving you some additional data... the new OS has, so far, been rock steady on my Pearl. (Actually seems quicker opening and closing programs, and esp. rebooting, which goes MUCH quicker then it did on OS .64.

Sorry you (and some others) are having issues... I know what a hassle that is!

[cheschi]

Originally Posted by jkuhnert

I had the exact same problem when I first purchased my phone. I dicked around and tried upgrades / various tweaks / waiting / etc and it just never seemed to consistently get better.

Eventually I took it in to the tmobile store where I bought it and showed them and someone eventually mailed me a new pearl, which has worked flawlessly ever since.

I don't know why everyone is questioning everything from os / region / towers with this one... If it were software it'd be consistent across all versions / towers and it'd be contained to whatever region bad towers are in / etc...

Bring it back and tell them to give you a non b0rken phone.

My gut tells me it is specific to the phone too. This happens for me all over Chicago. Any signal stength, etc.

And yes, the connection stays. But, I can't hear them. They can't hear me.

I'm going to press Tmobile for the next couple of days to solve the problem. I have a sneaking suspicion that a new phone with the same SIM card will work for me.

Hopefully, one of the "dropped call people" like myself will be able to isolate it to the phone itself. Perhaps it's a batch of flawed phones that have incompatibility issues with the 4.2.1 software versions.

[cheschi]

Oh... and the biggest problem with troubleshooting it with Tmobile is that I then have to upgrade my phone which makes it unusable -- I rely on it so much. When I last called them, OF COURSE I had a connection for the entire conversation (when she called me separately, as I was calling from a landline)

Might have to get an old dummy phone for a few days until they can fix the issue or issue me a new phone.

[mpallo]

Originally Posted by zimbu1234

Some of you do not realize what this dropped call issue is. Its not a dropped call because if a week signal.

When you are on a call, the call is still connected, but you and the other person on the line can't hear each other. It goes kind of mute and you hear a crackling kind of sound.

This is the experience I have had since after I moved up from .73. All the OSs after are 4.2.1, so its the 4.2.1. release. The 4.2.0 release (Tmo .64, Cing .71, and Cing .73)is fine.

Again, it has nothing to do with TMobile or coverage area. The only thing with TMobile is that it seems to happening on their phones, not the other carrier's phones.

I have been upgrading to the latest and greatest OS since I first got my TMO 8100. The day after I got my phone, .64 came out so I upgraded but can't remember what the version was.

At any rate, both my wife and I had the muting, crackling, gotta hang up and call back issue with one of the OS's prior 4.2.1 so I wanna say it it not solely related to 4.2.1. I wanna say we had it with .71. The next release that came out (.73?) fixed the issue. We both upgraded to .103 recently and she informs me today the cracking, mute, hang up and call back thing happened today. I have not had the issue yet and never had it the entire time I was running .101.

The issue appears to happen when data (email etc.) is trying to come in. At least that is my experience. I have not noticed it yet with my .103 device but will be going back to .101 if starts up.