Quote:
Originally Posted by cheerful
The error message when change device is:
"The information you provided can not be verified."
I never received message about the service book
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So you are saying that when using the change device option on your BIS and inserting your PIN and IMEI, you are getting this error message?
Something is wrong. I have done this many times and it either comes back and say that the change was sucessful or failed.
You need to call you carrier and ask for Blackberry support.