I'm confused on whether y'all are talking about keyboard shortcuts, or speed dial. I accidently changed the customer service speed dial to one of my contacts one time and left it that way, and it has stayed that way through multiple OS upgraded and device upgrades. Granted, I'm only at the 8820 "old generation" device, and maybe T-Mobile is somehow different, too. So, I don't argue on a shortcut--no way, no how will you change that. Just curious about the cellular voice mail speed dial # being reset, if that is what happens.
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- Ira
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