[ul71m0]

Hello guys
I have just bought 8310,seller of this device said me taht it is 3 days old,i get it in fabric condition!I live in Serbia and the phone is from swisscom mobile network!It is unlocked i and fully working but when i try to create acc on mts-ts.blackberry.com it says that message!

What to do now?

[ul71m0]

Plz mods put this msg on right place i didn`t noticed where i was when created these post!
TNX

[NJBlackBerry]

Contact the seller; ask them to release the PIN (they had already registered the BlackBerry).

[ul71m0]

But if that is not posibile what then?

[drthvdr]

This happened to me too...

Call At&t and have them transfer you to BB tech support... they'll "release" the pin so that you can register it under your account...

FTW!!

[ul71m0]

It is from swisscom,is that at&t?

[drthvdr]

... srry thats what I meant... your gonna have to call the provider that carries that phone...


They'll be able to do the same...

[Dubdub]

The best way to resolve this is to contact the seller. The carrier may or may not do it for you.

[ul71m0]

The thing is that seller buy`s that phones in swiss and need to contact hes supplier!
And i send mail to swisscom and w8ing reply!

[doortonowhere]

I have had this issue before and just contacted the Cell carrier and had them clear the PIN, really not that difficult though at times you may reach a tech that doesn't know what you are doing so make sure to talk to one that specifically works with Blackberries

[ul71m0]

I found number on swisscom site and i will call them tomorrow!

[rachamphetamine]

Moved to 8300 section

[drthvdr]

Originally Posted by ul71m0

I found number on swisscom site and i will call them tomorrow!

awesome... hope alll goes well

[turn_key]

Wirelessly posted

Originally Posted by ul71m0

I found number on swisscom site and i will call them tomorrow!

Let us know how it went. That could happen to any of us.

Sretno!

[rb737]

im glad i found this post, just registered my blackberry, got the unlimited data plan, went to set up the email, and got that message, thanks to all of those who helped him and many others find the solution to this problem, i appriciate it =)

[ul71m0]

Swisscom can`t help me they said me that i need to contact blackberry support!
I will send them mail!

[ul71m0]

I found something that may help!

I need to call my provider and they need to contact RIM and they can release PIN!

LOL When i talked with operater on my network after 15min of mine-explanation-what-and-how-BIS-work-and-process-of-registration her put me on hold and said me fisrt to take my phone to service and unlock it,i started to laugh and said to her that i`am talking to her from that exactly phone and it is unlocked,her than said me i have PIN code and PUK code on my card! loooool

[SpectreBlofeld]

I've had this happen when the PIN wasn't registered already. A customer of mine bought an 8830 World Edition and had it unlocked for use with Usacell in Mexico (they didn't carry Blackberries newer than the 8700 series and he wanted one). When he tried to activate the PIN on his carrier, he got that message. It was a brand new phone and when he brought it back unused it was resold in the US without a problem.

[ul71m0]

i have gr8 news i send mail to swisscom and get reply:
....Dear Mr Davidovic

Thank you for your e-mail.

Your request has been passed on to the appropriate department. You will be contacted by an expert who can advise you further.

Best regards
Your Swisscom Team

Swisscom (Schweiz) Ltd
Contact Center Mobile
CH-3050 Bern
....

And guy from service called me today,i told him my pin and have a new message today!

"This Blackberry is registered with a different service provider.Please re-register this blackberry and verify that the url matches the one provided by your service provider!"

But i didn`t made contract with my provider maybe when i finish that i will be able to register it!

But it is improvemet!

Bye Bye

[JMTC1010]

Hello Guys I Have ! Question If I Change My Device In My Bis Account Does My Previous Pin Will Be Automatically Released? Help Me Please!!